Oracle NetSuite Launches Field Service Management Solutions for Customers.

Oracle NetSuite recently acquired Next Technik, a leading provider of field service management solutions for NetSuite customers.  This enables many plumbing and hardware companies to digitize and streamline scheduling and dispatch. It also allows distributors and manufacturers to manage inventory and assets for increased productivity and customer satisfaction, while improving field-to-office communications, automating inventory and customer asset management, and increasing visibility into real-time data.

Upcoming Field Service Management Trends for the Future

Field service management involves overseeing the delivery of services, ranging from equipment installation to inspection and maintenance at customer facilities or other off-site locations. It’s a rapidly evolving discipline, thanks largely to advances in technology that are streamlining operations and helping to keep customers happier. Mobile devices and apps are empowering technicians to work more efficiently from anywhere and stay connected in real-time.

Cloud-based field service management software is enabling businesses to solve complex scheduling challenges and ensure that customers receive consistent, high-quality service. The convergence of Internet of Things (IoT) sensors, artificial intelligence (AI) and advanced analytics tools is making the long-promised dream of predictive analytics a reality.

What Is the Future of Field Service Management?

Technology is transforming field service management — and will continue to do so in the years to come — as mobile devices, cloud-based applications and advanced scheduling and routing algorithms help field service operations become more automated and efficient. Looking farther into the future, so many promising technologies are emerging that it can be hard to predict which will prove transformative. Certainly, the future of field service management will be impacted by artificial intelligence, IoT, computer vision, robotics and similar advances. Companies are experimenting with using drones to inspect infrastructure and deliver essential components to technicians in the field, for example. With networks of interlinked sensors monitoring safety conditions, companies will be able to predict problems before they occur and make offsite work less dangerous than ever before.

Key Trends and Takeaways for the Field Service Management Industry

• Field services management is evolving rapidly, due largely to trends in technology that are improving efficiency and increasing customer satisfaction.
• Advanced cloud-based software is helping companies standardize and automate field service processes and optimize service schedules.
• Mobile devices and apps enable service personnel to work more productively, accept customer payments and provide real-time updates and documentation.
• Sensors, AI and sophisticated algorithms are facilitating predictive maintenance, which can prevent downtime, reduce cost and enhance safety.

As part of the NetSuite Associations and Buying Groups program, DPHA will receive technical and functional support including preferred pricing for NetSuite software and related services, educational resources, and dedicated customer success support. To share best practices and foster professional engagement, members are also invited to join industry events and networking opportunities with NetSuite’s expansive partner network.

About the NetSuite Associations and Buying Groups Program

NetSuite Associations and Buying Groups program supports associations and their members by providing access to valuable benefits including educational events, networking opportunities, and preferred pricing for NetSuite and related services. With NetSuite, organizations can access a powerful cloud ERP system to increase productivity, improve efficiencies, and gain the visibility and control needed to run successful businesses.