DPHA's 2017 Professionals of the Year

Last Friday, DPHA published the names of this year's POTY (Product of the Year) Award winners in our special edition issue of Connections. This week, we are proud to announce the winners of the 2017 DPHA Professionals of the Year. Although we will be featuring individual articles about each of these professional winners over the next few months, we wanted to let you know who this year's award winners are:

  • Representative Agency of the Year - Premier Marketing
  • Customer Service Department of the Year - Accurate Lock and Hardware
  • Showroom of the Year - Premier Bath & Kitchen (Walnut Creek, CA)
  • Manufacturer Professional of the Year - Tom Bryant, BainUltra
  • Representative Professional of the Year - Blake Rivas, TCB Sales
  • Showroom Professional of the Year - Tonya Martin, ProSource Supply

      For the first time, we live streamed both awards presentations via our Facebook page, and considering the response we received from many of our members who couldn't attend the conference but watched on their computers, tablets and smartphones, we will be streaming the Awards Program again next year. Thank you so much to David Crossley from Baci by Remcraft/Colonial Bronze for being our cameraman and taking charge of this production. Click here to watch the Friday morning presentation of the 2017 POTY awards, and click here to see the Saturday Awards Luncheon presentations (the 2017 Professional awards portion begins 23 minutes into the video).

      Congratulations to all our 2017 Professional of the Year award winners!

      www.dpha.net


      Posted 10/20/2017




      The 17-in-17 Program Recognizes Tyler Petrizzi of Accurate Lock and Hardware

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Tyler Petrizzi, a sales account representative at Accurate Lock and Hardware in Stamford, CT.

      Tyler graduated from Southern Connecticut State University in 2011 with a Bachelor's Degree in Business Communication minoring in Criminal Justice. Originally focused on pursuing a career in law enforcement, Tyler worked in a corporate security role immediately after college. After a few years, he was approached with the unique opportunity to work at Accurate Lock & Hardware, where he was able to follow his passion for keeping people safe - shifting his focus to the physical security aspect of homes and buildings.

      According to one of his nominators, although Tyler came to Accurate Lock and Hardware with no industry experience, he dove right in and picked things up almost immediately. "He displays confidence and passion for what he does, and his customer service is beyond the norm. He is truly a customer service rep who cares about his customers."

      Connections: How long have you been in the DPH industry?

      Tyler: 4 years

      Connections: What has surprised you about the industry? Tyler: I was surprised about how tightly knit and customer focused the entire DPH industry is. On a day-to-day basis, I work with a variety of different showrooms, hardware brands, architects, etc., and it always seems like everyone is willing to help each other out and do whatever it takes to get the job done. I honestly never saw myself being in a sales role, but because of the culture and positive attitude of the industry, it's been a pretty easy transition and I enjoy dealing with different customers, their projects and personalities.

      Connections: What is the biggest challenge you have faced in our industry?

      Tyler: There is so much to learn in this industry. Every day I am faced with a new challenge. From building codes and specifications to design trends and general best practices, there are so many things to stay on top of. At Accurate, we are constantly developing new products to stay on the forefront of the industry, so I'm constantly challenged to learn about new and innovate solutions that we can offer our customers.

      Connections: What do you enjoy about being in this industry?

      Tyler: I really enjoy working with clients, helping them solve problems and growing their businesses. I work with a great group of people at Accurate, who have the same mentality. At the end of the day, it's fulfilling that I get to provide lock, hardware and security products that help keep people safe.

      Connections: Anything else you would like to add?

      Tyler: Thank you for considering me for this honor.

      www.dpha.net


      Posted 10/20/2017




      Thanks Again to our 2017 Passport-to-Prizes Sponsors!

      Congratulations to our 2017 Passport-to- Prizes winners,and thanks to those exhibitors who participated in the event. The winners, whose entries were drawn on Saturday morning at last week's Annual Conference and Product Showcase, were as follows:

  • Accurate Lock & Hardware, Fire HD 8 Tablet with a set of VIBES High Fidelity Ear Plugs - won by Vicki Sarracino, Anew Kitchen & Bath
  • Barber Wilsons/Sterlingham, Gift Certificate for British Foods - won by Kayla Liseth, Belmont Hardware
  • Berenson & R. Christensen Hardware, Young Living Rainstone Diffuser - won by Phil Hotarek, Lutz Bath & Kitchen
  • California Faucets, Bottles of California Wine - won by Kathy Fennema, Santa Fe by Design
  • Franke, Pescara Kitchen Faucet - won by Joshua Moss, Advance Plumbing & Heating Supply
  • Hamilton Sinkler, $300 Apple Gift Card - won by Joe Sifuentez, Belmont Hardware
  • ICERA, Bathroom Vanity - won by Kate Brady, General Plumbing Supply
  • Infinity Drain, Yeti Prize Package - won by Ron Routhier, Belmont Hardware
  • Keuco, iLook Move Cosmetic Mirror with 5X Magnification - won by Rich Campbell, Belmont Hardware
  • KWC, LUNA-E Kitchen Faucet - won by Tony Carter, Carter Hardware
  • Lenova, GV-08 Glass Lav Sink - won by Robert Schwartz, Santa Fe by Design
  • Oceania Baths, Kindle Paperwhite Reader - won by Kathy Lilleness, Best Plumbing Group
  • ROHL, $500 Dean + Deluca Gift Card - won by David Campos, General Plumbing Supply
  • Valley Acrylic, Valley Acrylic Swag Bag - won by Karen Visage, Pierce Hardware
  • Wetstyle, CUBE Bench - won by Kathy Sanders, Pierce Hardware

      www.dpha.net


      Posted 10/20/2017




      Brizo's Litze Named DPHA 2016 Dealers' Choice Award Winner

      If you have read Connections over the past year, you may remember that the Awards Committee introduced the Dealers' Choice award last year with the intent of putting new products in front of the staffs of every DPHA dealer. Basically, this new award category works like this:

  • Every product submitted last year for the 2016 Product of the Year was eligible to win the Dealer's Choice Award.
  • Voting took place earlier this year from February 1st through March 15th, and details on how to vote were emailed to all DPHA members in our database and via Constant Contact on November 1st and January 2nd. Additionally, several articles appeared in our weekly eletter Connections with the voting details.
  • All dealer showroom staff members who had a DPHA login were eligible to vote. There was one vote per person and no, this election was not rigged!

      There were many votes cast for the various nominated products in 2016, and the winner was ...

      Brizo's Litze Single-Handle Lavatory Faucet

      Brizo enhanced a faucet's lever by adding a knurling design to a single-handle lavatory to increase functionality without sacrificing high design. Intricate details such as this separate the Litze Single-Handle Lavatory Faucet from others in the category. The Litze is available in a striking Brilliance Luxe Gold finish to make the faucet stand out in a room.

      Thoughtful details such as three distinctive handle options, a beautiful in its simplicity bent tube spout, distinctive knurling and elegant teak wood accents exemplify the stunning, craftsmanship. Every design detail is deliberate while ensuring ease of use, from the intersection of geometry on the lever handle to the intricate knurling design. Teak wood accents, available on select models, create a stunning combination of man-made and natural materials. The Litze Single-Handle Lavatory Faucet is an iconic example of Bauhaus design.

      Honorable Mention:
  • NativeStone Concrete Farmhouse Quartet Kitchen Sink from Native Trails
  • The Galley Dresser

      Please don't forget that all products that are listed in the 2017 Product of the Year Guide will be eligible to receive the 2017 Dealers' Choice award. Voting will take place from November 1st through December 15th, and details on how to vote will be emailed to all DPHA members in our database and via Constant Contact on or about November 1st. This process will take only a few minutes, but it gives every dealer member a chance to be heard, with no gerrymandering involved.

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, click here here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida from October 11-14!

      www.dpha.net


      Posted 10/13/2017




      Accurate Lock's SilentPac Solutions Named DPHA 2017 POTY Winner in the Hardware Category

      The 2017 DPHA Annual Conference and Product Showcase was held last week in Chandler, AZ, and we are happy to tell those of you who were not able to join us this year that the Plumbing POTY (Product of the Year) in the Hardware category was -

      Accurate Lock and Hardware's SilentPac Solutions

      SilentPac™ acoustically engineered door hardware softens noise from opening and closing doors, ultimately resulting in more peaceful and quiet environments. The SilentPac™ Lever Dampening Disc is groundbreaking technology engineered to enable silent lever return dampening, dramatically reducing noise from opening and closing doors. When paired with the SilentPac™ 9100Q Quiet Mortise Lock, it can achieve a 16 times reduction in decibel levels. Ideal for both new construction and retrofit applications.

      SilentPac™ is compatible with most other brands' hardware for maximum flexibility. When paired with almost any brands' trim, the Lever Dampening Disc and Quiet Mortise Lock allow decorative hardware to function at the same level as ambient noise in the room. It's an easy-to-implement solution that makes silence simple.

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, simply click here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida from October 11-14!

      www.dpha.net


      Posted 10/13/2017




      The Furniture Guild's Avant Vanity Named DPHA 2017 POTY Winner in the Furniture Category

      The 2017 DPHA Annual Conference and Product Showcase was held last week in Chandler, AZ, and we are happy to tell those of you who were not able to join us this year that the Plumbing POTY (Product of the Year) in the Water Delivery category was -

      Furniture Guild's Avant 620-0560-OB-B49 Vanity

      At 30-inches high, Avant is taller than most wall-mounted designs. Each section features a drawer inside a drawer concept to maximize storage. Avant is available in 6 metal finishes and can be combined with 50 other panel finishes. Sizes start at 24" and go up to 72" as standard. Custom sizing is available as well. Fully integrated finger pulls with matching metal trim are included with the Avant.

      Avant uses 1/2" x 2" metal detail, which has a thin appearance from the front and a bolder look on the sides.

      Honorable Mention:
  • Alape WP.FO
  • Artelinea Dama Vanity

      Once again, we had a large number of product nominations this year, which made our independent judging panel's job even more difficult than it has been in the past several years. A special note of thanks to those judges who gave their time and effort to make these very tough decisions:

  • Lindsay Crozier, Made LLC
  • Mary Jo Peterson, Mary Jo Peterson Design
  • Alissa Ponchione, Hospitality Design Magazine
  • Eliot Sefrin, Editor Emeritus of KBDN
  • Nicole Weiland, Charleston Building and Development

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, click here here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida from October 11-14!

      www.dpha.net


      Posted 10/13/2017




      Infinity Drain's USG Shower System Named DPHA 2017 POTY Winner in the Accessory Category

      The 2017 DPHA Annual Conference and Product Showcase was held last week in Chandler, AZ, and we are happy to tell those of you who were not able to join us this year that the Plumbing POTY (Product of the Year) in the Accessory category was -

      The Infinity Drain-USG Shower System

      Developed by USG and Infinity Drain, the USG Durarock Brand-Infinity Drain Shower System offers a completely waterproofed, linear drain shower system that's easier and faster to install than traditional shower construction. The shower system integrates a high performance, pre-waterproofed, pre-pitched floor and wall board with decorative linear drains from Infinity Drain.

      Traditional shower construction typically takes 3 days. This system can be installed, flood tested, and ready for tile in half that time. And, unlike leading competitors, the waterproofing fabric is pre-faced on the floor and wall board saving time, labor, and human error.

      Honorable Mention:
  • MrSteam iSteam3 Steam Shower Control

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, simply click here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida from October 11-14!

      www.dpha.net


      Posted 10/13/2017




      GRAFF's Sospiro Kitchen Faucet Named DPHA 2017 POTY Winner in the Plumbing Water Delivery Category

      The 2017 DPHA Annual Conference and Product Showcase was held last week in Chandler, AZ, and we are happy to tell those of you who were not able to join us this year that the Plumbing POTY (Product of the Year) in the Water Delivery category was -

      The GRAFF Sospiro Kitchen Faucet

      This striking faucet is outfitted with two sleek and substantial cylindrical levers for both the single-hole and bridge models. The single-hole faucet is equipped with a pull-down spray head that includes dual-function spray and stream water flow controls for a minimalistic style that satisfies the needs of modern kitchen and bar environments. Additionally, Sospiro's contemporary bridge design eliminates the traditional third post often associated with bridge faucets. In turn, the faucet enhances the spaces it occupies not only with a sophisticated profile, but also with elevated sanitation capabilities, separating the distribution point of hot and cold water.

      Sospiro is available with a matching independent side spray offering added convenience for the bar/prep faucets and the bridge kitchen faucet. A progressive valve within the side spray provides added value, allowing control of both the hot and cold and on and off systems without requiring interaction with the central sink faucet.

      Honorable Mention:
  • Dornbracht VAIA
  • KWC LUNA-E Kitchen Faucet

      Once again, we had a large number of product nominations this year, which made our independent judging panel's job even more difficult than it has been in the past several years. A special note of thanks to those judges who gave their time and effort to make these very tough decisions:

  • Lindsay Crozier, Made LLC
  • Mary Jo Peterson, Mary Jo Peterson Design
  • Alissa Ponchione, Hospitality Design Magazine
  • Eliot Sefrin, Editor Emeritus of KBDN
  • Nicole Weiland, Charleston Building and Development

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, click here here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the

      www.dpha.net


      Posted 10/13/2017




      Victoria + Albert's Eldon Tub Named DPHA 2017 POTY Winner in the Plumbing Fixture Category

      The 2017 DPHA Annual Conference and Product Showcase was held last week in Chandler, AZ, and we are happy to tell those of you who were not able to join us this year that the Plumbing POTY (Product of the Year) in the Fixture category was -

      Victoria + Albert's Eldon Tub

      Created by leading British Architecture and Interior Design Studio, Conran + Partners, this back-to-wall bath has the curvaceous lines of a freestanding tub, yet sits flush against the wall for greater space saving and ease of installation. It is particularly ideal for hospitality settings due to its practicality and easy cleaning. The tub is wrapped with a crisp edge that forms a natural shelf against the wall to hide pipework and provide a platform where plumbing could be deck-mounted if desired. The tub has a molded upstand to allow for retrofit installation without disturbing existing flooring. The Eldon can be installed with or without an overflow and works with Victoria + Albert's Kit 40 Intelli-waste or Kit 60 "exofill" bath drain.

      The very simple contemporary design is endowed with the curvaceous lines of a freestanding bath, wrapping a crisp edge around the bath and back to the wall. This tub suits the needs of homeowners that want the style of the freestanding look without giving up the convenience and flexibility of a wall-mounted tub.

      Honorable Mention:
  • AD Waters Fiora Shower Bases
  • American Standard ActiClean Self-Cleaning Toilet

      Thanks again to our members for their nomination submittals and congratulations to this year's winners. If you would like to see all of the products that were nominated this year, many of which you can see at this year's Product Showcase, simply click here to download the 2017 Product of the Year Guide. And if you aren't here with the rest of us at the conference right now, we hope we see you next year at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida from October 11-14!

      www.dpha.net


      Posted 10/13/2017




      Boosting the Benefit of Bar Time

      The networking during bar time and other events generates a big return while attending the DPHA Conference (October 12-14, 2017) at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. At the bar, members can discuss how things are going with peers from across North America. It's also the only venue where dealers can receive a real inside perspective on the state of the industry and business practices that others use to address the daily challenges of owning and running a showroom.

      You can maximize the returns on your bar-time conversations in Chandler by preparing in advance - sorry though, that does not mean to start drinking now. When someone asks how's business, don't automatically respond with the tried and true, "good, could be better, great, coming around, on the uptick," etc. Instead, use those standard questions to engage a more beneficial conversation by giving a couple of examples of how you have made things better, changes that are taking place or recent accomplishments. Instead of saying, "business is good," relate that business is good because a couple of new things you have tried are starting to bear fruit. For example, state something to the effect that you took a dive headfirst into the social media pool and already have acquired 625 new friends, several of whom you converted to customers when they came to the showroom. Or you may want to say, "we weaned our faucet lines from 163 down to 24 that we now focus on. Our sales, margins and profits all increased as a result." Two examples is all you need to really get the discussion going because your peers are likely to respond with recent accomplishments of their own.

      Bar time also presents a perfect opportunity to talk about problems you are working on or challenges you are looking to overcome. When you are networking with your peers, talk about what's different now compared to six months ago and why. It's a great way to catch up with old friends, and a better tool to really engage in a meaningful discussion.

      Finally, don't be shy about asking your peers for opinions and their advice. To get the conversation going, you may want to say, "our business is really starting to take off. I know you guys are also doing well, especially since you started using iPads in your showroom. Can you explain what you had to do to get buy-in from your staff to move away from paper catalogs and use electronic libraries on tablets instead?"

      When you are at the DPHA Conference, don't miss the opportunity for meaningful engagement and guidance from your peers. Instead of responding with the standard one-word or one-phrase answers to questions about how your business is doing, think about follow-ups that can start a conversation about challenges, or issues and experiences that you want to discuss from a resource that is rarely available at any other time of the year. And it's also okay to have a drink or two.

      Do you need more reasons to attend the DPHA Conference? Let us provide another one. It will make your business better. If you waited until the last minute to reserve, there's still time to make your business better. Contact Jim Babbitt at jbabbitt@dpha.net or call him at 224-999-0434 to reserve.

      www.dpha.net


      Posted 10/06/2017




      What You Can Expect in Chandler, AZ Next Week

      We're still receiving some calls about next week's DPHA Annual Conference and Product Showcase at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. To help answer any questions, the following is the Conference schedule to help you plan your Conference time more effectively:

      Wednesday, October 11th:
  • 12:30 to 6 p.m. - Golf Outing at the Whirlwind Golf Club (optional activity, fee is $200 per person)
  • 5:30 to 9 p.m. - Arizona Food Tour (optional activity, rate is $175 per person, limited to 30 total participants)

      Thursday, October 12th:
  • 7 a.m. to Noon - Board of Directors Meeting (Pipal Kave 2)
  • 11 a.m. to 6 p.m. - Exhibitor Move-in (Akimei O'otham Ballroom)
  • 1 to 3 p.m. - Marketing Committee Meeting (Pipal Kave 2)
  • 1 to 3 p.m. - Education Committee Meeting (Pipal Kave 3)
  • 3:15 to 5:15 p.m. - Awards Committee (Pipal Kave 2)
  • 3:15 to 5:15 p.m. - Council of Fellows Meeting (Pipal Kave 3)
  • 5 to 6:30 p.m. - DPHA 5K Fun Run/Walk

      Friday, October 13th:
  • 7:30 to 9 a.m. - Product Showcase Open ((Akimei O'otham Ballroom)
  • 7:30 to 9 a.m. - Breakfast (Akimei O'otham Ballroom)
  • 9:00 to 10 a.m. - Opening, President's Welcome, and Product of the Year Awards Announcement (Pipal Kave)
  • 10 a.m. to Noon - Keynote Address; The 5 Elements of a Remarkable Customer Experience, presented by Doug Stephens (Pipal Kave)
  • Noon to 1:30 p.m. - Lunch (Akimei O'otham Ballroom)
  • 1:30 to 3:00 p.m. - Product Showcase Open (Akimei O'otham Ballroom)
  • 3:15 to 4:45 p.m. - Contented Cows Give Better Milk, presented by Richard Hadden (Pipal Kave)
  • 5:00 to 7:30 p.m. - Reception in Exhibit Hall (Akimei O'otham Ballroom)

      Saturday, October 14th:
  • 8:00 to 9 a.m. - Breakfast in Exhibit Hall (Akimei O'otham Ballroom)
  • 8:00 to 11:45 a.m. - Product Showcase (Akimei O'otham Ballroom)
  • Noon to 1:30 p.m. - Awards Luncheon (Pipal Kave: Please note that the Product Showcase is not open for booth tear-down until 1:30 p.m.)
  • 2 to 4:00 p.m. - Five Commandments to be a Customer-Centric Company, presented by Chris Ramey (Komatke DEFG)
  • 1:45 to 5:15 p.m. - Sales Intensive Training Program: Customer Experience - Make Customers Your Most Powerful Weapon, presented by Robb Best (Elkay) and then followed by a round-table session (Scorpion)
  • 7 to 10:30 p.m. - Closing Banquet (Pipal Kave)

      Sunday, October 15th:
  • 7:30 to 9 a.m. - Program & Showcase Committee Meeting (Deer)
  • 9 to 11 a.m. - Board of Directors Meeting (Scorpion)

      For a more detailed description of the conference and our content, not to mention the registration information, click here to download the conference prospectus.

      www.dpha.net


      Posted 10/06/2017




      The 17-in-17 Program Recognizes Dannielle Rabuck at Designer Bath, Kitchen & Hardware in Timonium, MD

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Dannielle Rabuck, a sales associate and administrative assistant at Designer Bath, Kitchen & Hardware in Timonium, MD.

      Dannielle comes to the DPH industry from the food service business. Per one of her nominators, she consistently understands the high-end client, strives to go above and beyond with every customer while being conscientious of their situation, and endeavors to sell the complete package while keeping her customers educated about all their available options. She has a positive outlook, makes everyone who comes into the showroom feel welcome, and is more than happy to visit a job site should problems arise.

      To quote directly from a nominator, "She is detail oriented, has great follow up and follow-through skills, and is very organized. She quickly reached out to learn and absorb everything she can, which makes her the amazing salesperson she is."

      Connections: How long have you been in the DPH industry?

      Dannielle: 3 years

      Connections: What has surprised you about the industry?

      Dannielle: My biggest surprise has been the outpouring of support from all corners. I have met so many wonderful people; everyone just wants to see you excited about the product and be successful in educating customers about it and selling it. From the sales representatives, the owners of the companies I sell for, to the customer service representatives I have never even met, they have all been so nice, helpful, and accommodating to every question and concern I have had. It is a positive energy and passion that I both appreciate and share.

      Connections: What is the biggest challenge you have faced in our industry?

      Dannielle: My biggest challenge thus far has been competing with the Internet in closing a sale. This has been the case from a small sale of a few pieces of cabinet hardware to a large sale involving a whole bathroom. In most cases, I have been able to make the customer understand and fear the possibilities of what could happen from buying online. I face this challenge often, being competitive with price occasionally and finding most of my pull is with my positioning of customer service and all the benefits to buying from a showroom versus buying from online vendors.

      Connections: What do you enjoy about being in this industry?

      Dannielle: I most enjoy helping a customer through a project. Big or small, each one is unique in its own way. It can be a puzzle at times that I can help the customer figure out. Most people only understand what they like as it pertains to the aesthetics of product and I have been able to educate customers about functionality that has really helped them in their decision making process. Each customer I help provides a new learning experience. I love that there is always something new to learn and I challenge myself to learn something new every day.

      Connections: Anything else you would like to add?

      Dannielle: I started in this business a little over three years ago when I made my departure from the restaurant business. I was a restaurant manager for almost five years and needed a change that offered more stability and opportunity for my son and I. I couldn't be happier with the change I have made. I have made new business relationships, friendships and have been given a platform for great opportunity and growth.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at  jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 10/06/2017




      Buy Tickets and Buy Them Often at the Council of Fellows' Scholarship Fund Raffle

      The October 11-14 DPHA Annual Conference and Product Showcase features a raffle whose proceeds benefit the DPHA Council of Fellows' Jack Fase Memorial Scholarship program. The Scholarship program provides two significant educational grants to a child or grandchild of employees of DPHA member firms to pursue an undergraduate or postgraduate education. At the 2017 Conference, DPHA members have a chance to win the following raffle prizes:

  • Holland Cruise for two for a week in the Caribbean or Mexico - contributed by Jim Babbitt
  • American Express Gift Cards (2) of $250 each - contributed by Bob Lando and Jim Babbitt
  • A rare bottle of wine - contributed by Tom Cohn
  • A case (six bottles) of 2009 Brunello wine (valued at $350) - contributed by Ken Rohl
  • A no-charge membership renewal dues for 2018 - contributed by DPHA
  • A no-charge 2018 annual conference registration fee - contributed by DPHA

      Raffle tickets will be sold at the conference at the cost of one for $25 or 5 for $100, and can be purchased from staff or Council of Fellows' members.

      www.dpha.net


      Posted 10/06/2017




      Here's Another Way to Sweeten Your Day for Dealer Members at the 2017 DPHA Product Showcase

      We've added a little extra "sugar" to the DPHA Annual Conference and Product Showcase, October 12-14 at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. The 2017 Passport to Prizes event offers an opportunity for our dealer members to leave the DPHA Conference with a little something extra. Each eligible attendee will receive a passport card that they need to have stamped/signed by the following exhibitors to be eligible to win one of the prizes listed below.

  • Accurate Lock & Hardware (#410) - Fire HD 8 Tablet with a set of VIBES High Fidelity Ear Plugs
  • Barber Wilsons/Sterlingham (#309) - Gift Certificate for British Foods
  • Berenson & R. Christensen Hardware (#303) - Young Living Rainstone Diffuser
  • California Faucets (#504) - Bottles of California Wine
  • Franke (#401 and #500) - Pescara Kitchen Faucet
  • Hamilton Sinkler (#208) - $300 Apple Gift Card
  • ICERA (#212) - Bathroom Vanity
  • Infinity Drain (#312) - Yeti Prize Package
  • Keuco - iLook Move Cosmetic Mirror with 5X Magnification
  • KWC (#401 and #500) - LUNA-E Kitchen Faucet
  • Lenova (#404) - GV-08 Glass Lav Sink
  • Oceania Baths (#505) - Kobo Aura H2O Reader
  • ROHL (#408) - $500 Dean + Deluca Gift Card
  • Valley Acrylic (#105) - Valley Acrylic Swag Bag
  • Wetstyle (#512) - CUBE Bench

      When your card has been completed, place your completed Passport to Prizes form in the designated bin in the Product Showcase. Sometime around 11:15 a.m. on Saturday, October 14, cards will be drawn at random for the prizes donated by the Passport to Prizes participants. You must be present in the Showcase to win.

      www.dpha.net


      Posted 10/06/2017




      Time is Running Out, But It's Not Too Late - Register Now!

      Yes, the Early Bird registration rate ended on September 12, but that doesn't mean it's too late to register for this year's conference. After all, DPHA showroom customers expect you to have your fingers on the pulse of our industry, and our educational programs certainly help you do that. Need a refresher? Click on the following links to see quick video recaps from some of last year's speakers at our annual conference:

  • Donald Miller - Mother Goose was Right: How to Tell Compelling Stories that Earn the Trust of Your Clientele

  • Jill Schiefelbein - Friends, Romans and Clients: Lend Me an Ear - Listen More, Sell More

  • Kerry Singh - Delivering Exceptional Customer Service (Even on Mondays)

      Besides our educational programs at the conference, the Product Showcase will be open during Friday's breakfast, lunch and evening reception. On Saturday, the Showcase is also open from 8:00am to noon to allow showrooms to meet only with exhibiting manufacturers and their reps to discuss new products, business plans for the year (training, literature updates, display updates, customer service processes, etc.) and address issues related to customer service, product needs and problem resolution. Anyone not exhibiting but caught violating our "no-suitcasing" policy will forfeit their conference badge, and will be escorted from the premises.

      The manufacturers that have taken advantage of the opportunity to showcase their products and solutions in front of the leading showrooms in North America are:

  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • American Standard - #108
  • Americh Corporation - #509
  • Amerock - #607
  • Ashley Norton - #608
  • Axent Corporation - #209
  • AXOR/hansgrohe - #302
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilsons/Sterlingham - #309
  • Bathroom Butler - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • CEU Events - #605
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • DXV - #110
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Grohe - #110
  • Hamilton Sinkler - #208
  • Hastings Tile & Bath - #508
  • Home Trust International - #610
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • KWC - #401 and #500
  • LACAVA - #101
  • Laufen #604
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • MrSteam - #501
  • MTI Baths - #305
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Palazzani USA - #103
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Ryvyr - #102
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Vicenza Designs - #104
  • Victoria & Albert Bath - #308
  • Water, Inc. - #603
  • WETSTYLE - #512

      To register for the conference, just click here to download the Conference Prospectus and Registration Form.

      www.dpha.net


      Posted 09/29/2017




      The 17-in-17 Program Recognizes Kory Nelson from Premier Marketing in Northern California

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Kory Nelson, an outside sales person from Premier Marketing, whose customers are situated in northern California and Nevada.

      Joining Premier Marketing 4 years ago while still in college, Kory has worked his way through every aspect of serving showrooms and sales staff, and now is constantly sought out by customers for his troubleshooting ability and product knowledge. Kory's ability to explain product details and functions in an easily understandable way has quickly become one of his strengths.

      In the last three years, Kory has also developed a knack for looking at a showroom from the perspectives of both the designer/sales staff as well as the consumer. According to one of his nominators, when Kory makes a display or stock suggestion to a showroom manager, it is well founded with and backed up by sales data.

      Kory is passionate about the DPH industry and according to another of his nominators, "views supporting the showroom as a commitment and personal responsibility. When working with the showroom, Kory is down to earth. He goes the extra mile to be there and assist in whatever way is needed."

      Connections: How long have you been in the DPH industry?

      Kory: 4 years

      Connections: What has surprised you about the industry?

      Kory: Personally, the biggest surprise that I've found in our industry is not what it is, but what it isn't. Our industry isn't a 9-5 workplace that shuts down when the showroom or manufacturer is closed. It's an industry of people that are diligently striving to offer the highest quality product and services.

      Connections: What is the biggest challenge you have faced in our industry?

      Kory: The biggest challenge that I've faced was accepting that it takes many years to become proficient with our industry and its countless applications.

      Connections: What do you enjoy about being in this industry?

      Kory: What I enjoy most about this industry is the variety that every day has to offer while working with colleagues that I can sincerely call my friends.

      Connections: Anything else you would like to add?

      Kory: As I grow in this industry I am fortunate enough to be surrounded by many influential individuals who offer tremendous advice and insight. It is exciting to be part of such an innovative, fast-paced industry, and I am grateful for the opportunity to work with so many wonderful and interesting people.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 09/29/2017




      Golfers, We Really Need to Hear From You by Next Monday, October 2nd!

      DPHA members had such a good time playing golf at Torrey Pines in 2015 that we are hoping to bring the golf tournament back to the Sheraton Grand Wild Horse Pass Resort & Spa when DPHA gathers for its October 11-14 Annual Conference and Product Showcase in Chandler, AZ. We've reserved tee times at the fabulous Whirlwind Golf Club on Wednesday, October 11th from 12:30 to 6 p.m. if we have at least 16 golfers. Experience a truly unique Southwest golf experience sensitively designed to preserve the rich cultural heritage of the Gila River Indian community. Surrounded by spectacular mountains, this unique golf course is also home to the PGA's Nationwide Insurance Tour Gila River Golf Classic held every year in October. The cost of golf is $200 per person which includes golf, cart, range, box lunch and 19th hole reception. If you are interested in playing in the golf outing, make sure to check off the appropriate box on the conference registration form (click here to download the conference prospectus and registration form) or just send a quick note to jbabbitt@dpha.net or leave a message for Jim at 224-999-0434.

      www.dpha.net


      Posted 09/29/2017




      One Last Reminder - There is No Suitcasing at the 2017 DPHA Annual Conference and Product Showcase

      We wanted to remind representatives of manufacturers that have elected not to purchase display space in the 2017 Product Showcase that non-exhibiting manufacturers are not permitted to market their companies, their products or share catalogs, product literature, promotional and marketing pieces or any other similar items with DPHA Conference attendees in the Showcase or in the vicinity of the Showcase during Conference hours.

      We also ask dealers attending the Conference to respect the no-suitcasing policy by refraining from discussing products and other business while in or around the Showcase with non-exhibiting manufacturers and reps, and to remind manufacturers and representatives that the Showcase is neither the time or appropriate place to discuss their offerings without an exhibit.

      We've made it easy to distinguish between exhibiting and non-exhibting manufacturers. Manufacturers with display space will have an exhibitor ribbon attached to their name badge.

      There will be numerous other networking opportunities when everyone can schmooze with one another after the Showcase ends and Conference programs conclude. DPHA thanks all those planning to attend the Conference in a little less than two weeks for honoring the no-suitcasing policy.

      www.dpha.net


      Posted 09/29/2017




      Saturday Morning's Product Showcase - Come One, Come All and Be Our Guest!

      Want to have your showroom staff take advantage of the opportunity to see the latest products in our industry? Any member or non-member can attend the Product Showcase on Saturday, October 14, from 9 a.m. to noon at no charge. However, if you want members of your team to come, they still need to preregister by sending Jim Babbitt an email at jbabbitt@dpha.net letting him know they want to attend that session. Remember, no one can access the Product Showcase without a DPHA name badge. The following is the list of companies exhibiting at the Conference. For a look at the Product Showcase floor plan, click here!

  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • American Standard - #108
  • Americh Corporation - #509
  • Amerock - #607
  • Ashley Norton - #608
  • Axent Corporation - #209
  • AXOR/hansgrohe - #302
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilsons/Sterlingham - #309
  • Bathroom Butler - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • CEU Events - #605
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • DXV - #110
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Grohe - #110
  • Hamilton Sinkler - #208
  • Hastings Tile & Bath - #508
  • Home Trust International - #610
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • KWC - #401 and #500
  • LACAVA - #101
  • Laufen #604
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • MrSteam - #501
  • MTI Baths - #305
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Palazzani USA - #103
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Ryvyr - #102
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Vicenza Designs - #104
  • Victoria & Albert Bath - #308
  • Water, Inc. - #603
  • WETSTYLE - #512

      Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt as soon as possible at 224-999-0434 or email Jim at jbabbitt@dpha.net. Do so now, because as you can see, there are only a few spaces left and time is running out! Again, for a look at the Product Showcase floor plan, click here.

      www.dpha.net


      Posted 09/22/2017




      The 17-in-17 Program Recognizes Kelly DeSola at Watermark Designs in Brooklyn, NY

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Kelly DeSola, the Customer Relations Manager at Watermark Designs in Brooklyn, NY.

      Although in the industry for only a very brief time, Kelly has already attended two DPHA annual conferences, and according to one of her nominators, "She is a superstar and has taken customer service to a new level by visiting dealers in order to strengthen her relationship with them".

      Connections: How long have you been in the DPH industry?

      Kelly: 2 years.

      Connections: What has surprised you about the industry?

      Kelly: I was most surprised by the camaraderie throughout the entire industry. It is like one big family. It is so nice to work with people, in places near and far, as a team. Sometimes things don't go as expected, and it's nice to know that I can usually count on working with the salespeople and reps to help the end user. Even though we are not in an office or showroom together, we are able to work as a team.

      Connections: What is the biggest challenge you have faced in our industry?

      Kelly: The biggest challenge I face is the expectation of everything being available. Watermark's fixtures really are custom made to order and a frequent problem is the customer's lack of understanding of what that entails versus the demand and the pressure they feel to receive products right away.

      Connections: What do you enjoy about being in this industry?

      Kelly: I love the constant craziness! Whether it is helping somebody with a completely customized fixture, helping build somebody's dream bathroom or getting to the bottom of an issue somebody is having with their fixtures, there is always something going on. There is never a dull moment and there are new situations to deal with every day. We never stop learning and it really keeps you on your toes.

      Connections: Anything else you would like to add?

      Kelly: I really appreciate being selected and look forward to growing within the DPHA community.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 09/22/2017




      Alberto Comini, 1940 - 2017

      It is with deep regret and a heavy heart that DPHA and its members learned of the unexpected passing of Alberto Comini on September 12th. When you hear Alberto's name mentioned, the immediate word that comes to mind is "gentlemen". He will be sorely missed by the entire DPHA community.

      Alberto was born in Italy and immigrated to the United States in 1960 at the age of 20. He founded OMNIA Industries and led OMNIA to become one of the market-leading decorative hardware companies in North America. Alberto was involved in numerous civic and charitable activities and in fact, OMNIA Industries was a founding member of DPHA.

      Our heartfelt condolences go to Alex, Denyse and the entire OMNIA and Comini families. To read more about Alberto, click here to see his obituary.

      www.dpha.net


      Posted 09/22/2017




      Golfers, We Need to Hear From You by October 2nd!

      DPHA members had such a good time playing golf at Torrey Pines in 2015 that we are hoping to bring the golf tournament back to the Sheraton Grand Wild Horse Pass Resort & Spa when DPHA gathers for its October 11-14 Annual Conference and Product Showcase in Chandler, AZ. We are planning on playing the the fabulous Whirlwind Golf Club from 12:30 to 6 p.m. Experience a truly unique Southwest golf experience sensitively designed to preserve the rich cultural heritage of the Gila River Indian community. Surrounded by spectacular mountains, this unique golf course is also home to the PGA's Nationwide Insurance Tour Gila River Golf Classic held every year in October. The cost of golf is $200 per person which includes golf, cart, range, box lunch and 19th hole reception. If you are interested in playing in the golf outing, make sure to check off the appropriate box on the conference registration form (click here to download the conference prospectus and registration form) or just send a quick note to jbabbitt@dpha.net or leave a message for him at 224-999-0434.

      www.dpha.net


      Posted 09/22/2017




      There are Still Some Spots Available for the Sales Track Training Program at the 2017 DPHA Annual Conference

      The Program and Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), provides members with an offer that is almost too good to be true. You can bring multiple members of your sales team to the DPHA Conference for only $245 per person and have them participate in a custom sales training session developed specifically for showroom professionals by the incomparable Robb Best (Elkay). The Sales Training Program is a combination of both classroom learning and a roundtable workshop where your team can learn successful sales and showroom practices from peers across North America.

      The details:

  • Attendance is limited to individuals who have never attended the DPHA conference previously, and offers a more "sales intensive" focus.
  • Cost to attend is $245 per person (spots are filling quickly - there are a very limited amount of seats remaining)
  • The special $245 rate for a participant in the sales training program is only available to those who have someone else from their company attending the conference on a full conference fee.

      The special $245 rate covers admittance to the conference for the following events:

  • Friday, October 13, 5 to 7:30 p.m - Cocktail Reception in the Product Showcase

    --- Saturday, October 14
  • 8 to 9 a.m. - Breakfast in Exhibit Hall
  • 8 to 11:45 a.m. - Product Showcase
  • 12 to 1:30 p.m. - Awards Luncheon
  • 1:45 to 5:15 p.m. - Sales Training Track Program
  • 7 to 10:30 p.m. - Closing Banquet

      The DPHA Product Showcase features new products, bestsellers and the latest technologies that will help keep your showroom fresh and on the cutting edge. The DPHA Annual Conference is the largest gathering of decorative plumbing and hardware showroom owners, manufacturers and representatives who understand that attending provides endless opportunities to improve their bottom lines.

      The Annual Conference and Product Showcase is a great opportunity to not only get your staff more involved with the association and our networking, but to have them exposed to roughly seventy members exhibiting at the Product Showcase and their new cutting-edge product offerings. Here is the chance for your sales personnel to build even better relationships at the conference with those manufacturers usually seen only when they visit your showroom, which can only be better for your business while at the same time increasing their personal feeling of involvement with your business.

      How can you take advantage of new opportunities if you never leave the comfort of your office? The DPHA Conference not only helps you build relationships and expand your knowledge, but your participation also reflects that you care about the industry.

      Click here to download the Conference Prospectus and Registration Form.

      www.dpha.net


      Posted 09/15/2017




      The DPHA 2017 Annual Conference - Education, Networking and Fun!

      In a little less than 4 weeks, DPHA members will congregate at the beautiful Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ for the 2017 DPHA Annual Conference and Product Showcase. If you have forgotten to register for the conference, we still have room for you, but you need to register with us as soon as possible. Simply click here to download the conference prospectus, which includes the conference registration form on page 10.

      There is outstanding educational content offered to attendees each year, but as those who have attended many of our past conferences will tell you, just because you're at our conference doesn't mean you can' have fun!

      Several of the Fun Things to Do at the DPHA Annual Conference:

      5K Fun Run and Walk: The 2017 DPHA Conference offers a 5K Fun Run/Walk that will allow everyone to spend more quality time with their DPHA peers in a healthy fun run/walk around the hotel property. The 5K Fun Run/Walk will take place Thursday, October 12 at 5:00 p.m. and there is no cost to participate. Email jbabbitt@dpha.net if you would like to participate.

      DPHA Golf Tourney: On Wednesday, October 11th, join DPHA members for a day on the links at the fabulous Whirlwind Golf Club from 12:30 to 6 p.m. Experience a truly unique Southwest golf experience sensitively designed to preserve the rich cultural heritage of the Gila River Indian community. Surrounded by spectacular mountains, this unique golf course is also home to the PGA's Nationwide Insurance Tour, Gila River Golf Classic held every year in October. The cost of golf is $200 per person which includes golf, cart, range, box lunch and 19th hole reception.

      Arizona Food Tour: DPHA foodies unite for this delectable tour of Old Town Scottsdale's most interesting food venues on Wednesday, October 11th. Sponsored by Baci by Remcraft and Barber Wilson/Sterlingham, the Taste of Old Scottsdale Dinner Tour is a walking and cultural tour full of stories of the old west, demonstrations and delicious gourmet treats and wine from several of Scottsdale's unique and exciting restaurants that will leave the hotel at 5:30 p.m. and return around 9 p.m. This tour was rated as the top food and drink activity in Scottsdale by TripAdvisor. The three-hour adventure takes you back to the wild west, explains how Scottsdale was established, how it has changed over the years and current-day attractions. You'll also stop at four of Scottdale's unique eating establishments to sample their fare. Space on the tour is now limited, so contact Jim Babbitt or Rebekah Covay as soon as possible if you would like to reserve a seat on the bus. The cost is $175 per person, with all proceeds being contributed to the Council of Fellows Scholarship Fund.

      Opening Reception: On Friday, October 13, DPHA members will gather in the Product Showcase for our opening night reception, sponsored by LACAVA. The drinks will flow from a host bar sponsored by Amerec and Barber Wilson/Sterlingham, and we will munch on tantalizing hot and cold hors d' oeuvres. The reception provides a great opportunity to catch up with old friends, make new ones and see the latest and greatest in new and innovative products.

      Closing Banquet: We close our conference in style, Saturday October 14. A gourmet feast, sponsored by American Standard, DXV and Grohe, is planned followed by music and dancing, and again drinks will flow from bars sponsored by Dubois USA, Julien and Renaissance Design Studio.

      Bar Time: The Sheraton Grand Wild Horse Pass Resort & Spa's bar will be hopping after the conference programs are over. DPHA members usually congregate there to discuss their businesses, what's working, what's not and what others are doing. There simply is no better networking opportunity in our business.

      www.dpha.net


      Posted 09/15/2017




      Here's Even More Icing on the Cake for Dealer Members at the 2017 DPHA Product Showcase

      We've added a little extra spice to the DPHA Annual Conference and Product Showcase, October 12-14 at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. The 2017 Passport to Prizes offers an opportunity for our dealer members to leave the DPHA Conference with a little something extra. Each eligible attendee will receive a passport card that they need to have stamped/signed by the following exhibitors to be eligible to win one of the prizes listed below.

  • Accurate Lock & Hardware (#410) - iPad Mini and Decibel Reducing Headphones
  • Barber Wilsons/Sterlingham (#309) - Gift Certificate for British Foods
  • Berenson & R. Christensen Hardware (#303) - Young Living Rainstone Diffuser
  • California Faucets (#504) - Bottles of California Wine
  • Franke (#401 and #500) - Pescara Kitchen Faucet
  • Hamilton Sinkler (#208) - $300 Apple Gift Card
  • ICERA (#212) - Bathroom Vanity
  • Infinity Drain (#312) - Yeti Prize Package
  • Keuco - iLook Move Cosmetic Mirror with 5X Magnification
  • KWC (#401 and #500) - LUNA-E Kitchen Faucet
  • Lenova (#404) - GV-08 Glass Lav Sink
  • Oceania Baths (#505) - Kobo Aura H2O Reader
  • ROHL (#408) - $500 Dean + Deluca Gift Card
  • Valley Acrylic (#105) - Valley Acrylic Swag Bag
  • Wetstyle (#512) - CUBE Bench

      www.dpha.net


      Posted 09/15/2017




      The 17-in-17 Program Recognizes Justin Tracy at ROHL

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Justin Tracy, the Director of Customer Service at ROHL in Irvine, CA.

      After spending 10 years in the high-end food and beverage industry developing a passion for customer service, Justin began his career with ROHL LLC in late 2009. Since joining the ROHL team he has made it his daily goal to ensure that all of their customers and consumers receive exceptional support from the ROHL Customer Care team. According to one of his nominators, Justin has built a culture of taking care of the customer first through his thoughtful listening and training.

      Justin has also been a part of the ROHL A.I.V. (Authenticity Innovation Value) Training Institute team since 2010. During that time he has helped develop and train more than 1,000 showroom consultants on ROHL products and their philosophies in the market place. Justin's passion for customer care can be seen and felt daily within ROHL's four walls and by all of the showrooms, designers, architects and consumers that he has had the pleasure of working with.

      Connections: How long have you been in the DPH industry?

      Justin: November 9th, 2009 was my first day at ROHL and in the DPH industry.

      Connections: What has surprised you about the industry?

      Justin: The lack of contention between competitors. I have seen so many wonderful examples of individuals and showrooms working well with each other. It's competitive out there but, from my perspective, the "cutthroat nature" of today's business world does not seem to show itself as much as I would have expected.

      Connections: What is the biggest challenge you have faced in our industry?

      Justin: The unfortunate turnover within the decorative showrooms. Training and knowledge is so critical to success in our industry that it is a shame there is not a greater amount of talented people that stay at their showroom for an extended period of time.

      Connections: What do you enjoy about being in this industry?

      Justin: I am a problem solver by nature and as everyone in our industry knows, problems arise in all sorts of ways and on all types of projects. I get to spend my days teaching others how to fine tune this skill set and execute it myself. I go home with a smile every day because I know I made someone's life better to some degree each day I am here.

      Connections: Anything else you would like to add?

      Justin: Just a big THANK YOU for this honor!

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 09/15/2017




      If You Like Waiting Until the Last Minute, the Last Minute is Here!

      We recognize that many DPHA members are procrastinators and like putting things off to the last minute. Well, guess what? The last minute is here! Tuesday, September 12 is the last day to register for the 2017 DPHA Annual Conference and Product Showcase at the discounted rate. Member registration fees increase from $800 per person to $900 per person on September 12. Don't let this opportunity pass you by. Click here to download the registration form or call DPHA at 888-871-6520 to reserve your spot at the October 12-14, 2017 Conference being held at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ.

      www.dpha.net


      Posted 09/08/2017




      Why the 2017 DPHA Annual Conference & Product Showcase is a Must-Attend Event

      DPHA conferences are known for their outstanding educational programs that provide opportunities to access information and learn practices that make your job easier and more rewarding.

      While DPHA conference programs are educational, fun and great reasons to attend, the number one reason to attend the 2017 DPHA Conference is to take advantage of the opportunity to network with peers from across the nation who face the same challenges you do and who also look to capitalize on new opportunities. There will be plenty of networking opportunities when the leading minds in the industry gather at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ on October 12-14, both structured and informal. They include breakfasts and lunches on both Friday and Saturday, the Friday evening cocktail reception in the Product Showcase and the Saturday night closing banquet. The unstructured times between educational sessions, during breaks and at the bar also present great opportunities to connect.

      The networking opportunities not only allow you to make new connections, but also to strengthen existing ones. Avoid the temptation to spend most of your time with people you already know. Make it a goal to meet a new supplier, a new DPHA member or an existing member who you don't know that well. This helps build your network and the resources that you can tap when you want to discuss a problem, opportunity or simply when you need to get a different perspective. There's no better time to reserve for the DPHA Conference than right now. Click here to reserve!

      www.dpha.net


      Posted 09/08/2017




      No Suitcasing at the 2017 DPHA Annual Conference and Product Showcase

      We want to remind representatives of manufacturers that have elected not to purchase display space in the 2017 Product Showcase that non-exhibiting manufacturers are not permitted to market their companies, their products or share catalogs, product literature, promotional and marketing pieces or any other similar items with DPHA Conference attendees in the Showcase or in the vicinity of the Showcase during Conference hours.

      We also ask dealers attending the Conference to respect the no-suitcasing policy by refraining from discussing products and other business while in or around the Showcase with non-exhibiting manufacturers and reps, and to remind manufacturers and representatives that the Showcase is neither the time or appropriate place to discuss their offerings without an exhibit.

      We've made it easy to distinguish between exhibiting and non-exhibting manufacturers. Manufacturers with display space will have an exhibitor ribbon attached to their name badge.

      There will be numerous other networking opportunities when everyone can schmooze with one another after the Showcase ends and Conference programs conclude. DPHA thanks all those planning to attend the Conference for honoring the no-suitcasing policy.

      www.dpha.net


      Posted 09/08/2017




      The 17-in-17 Program Recognizes Joseph Torres at Renaissance Design Studio (Woodland Hills, CA)

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Joseph Torres, a Sales/Technical Consultant at Renaissance Design Studio's showroom in Woodland Hills, CA.

      Joseph came to Renaissance Design Studio from outside the DPH field, in fact from the auto industry, which some people think may have contributed to how "fast" he has developed within our industry. Originally hired to fill a shipping/receiving position, Joseph became the manager of that same department within a year, and subsequently restructured the entire warehouse operation, achieving great new efficiencies. Since that time, Joseph has also assumed a sales position, selling both hardware and plumbing, generating a large volume of sales while simultaneously continuing to fill his role as the warehouse manager at the Woodland Hills' location.

      Connections: How long have you been in the DPH industry?

      Joseph: 5 years

      Connections: What has surprised you about the industry?

      Joseph: My biggest surprise would be the fast pace; we are fortunate to deal with multi-million dollar projects. With so much at stake, you would think that people would want to slow down and make sure things are precise, but I hear on a daily basis, "I need this like last week." For the most part things work out, but there's been situations where it didn't and made things worst.

      Connections: What is the biggest challenge you have faced in our industry?

      Joseph: I have faced this challenge multiple times, and it's something that will continue to occur because we're a showroom that believes that nothing is impossible. Our clients constantly challenge us to create things that don't exist. I've been in situations where I've had to design, engineer, and execute a component/product for the first time. We don't believe in the word "no" or "can't."

      Connections: What do you enjoy about being in this industry?

      Joseph: I believe I've heard this from someone else but it's true - not every day is the same. You may leave one day having solved a certain set of problems, but the following day you will walk into another set of challenges that are completely different. This industry definitely challenges you and keeps you on your toes at the same time.

      Connections: Anything else you would like to add?

      Joseph: Thank you again for this honor and consideration.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 09/01/2017




      The 2017 DPHA Sales Track Training Program - An Offer You Really Can't Refuse!

      The Program and Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), provides members with an offer that is almost too good to be true. You can bring multiple members of your sales team to the DPHA Conference for only $245 per person and have them participate in a custom sales training session developed specifically for showroom professionals by the incomparable Robb Best (Elkay). The Sales Training Program is a combination of both classroom learning and a roundtable workshop where your team can learn successful sales and showroom practices from peers across North America.

      The details:

  • Attendance is limited to individuals who have never attended the DPHA conference previously, and offers a more "sales intensive" focus.
  • Cost to attend is $245 per person (spots are filling quickly - there are a limited amount of seats remaining)
  • The special $245 rate for a participant in the sales training program is only available to those who have someone else from their company attending the conference on a full conference fee.

      The special $245 rate covers admittance to the conference for the following events:

  • Friday, October 13, 5 to 7:30 p.m - Cocktail Reception in the Product Showcase
  • Saturday, October 14
    -- 8 to 9 a.m. - Breakfast in Exhibit Hall
    -- 8 to 11:45 a.m. - Product Showcase
    -- 12 to 1:30 p.m. - Awards Luncheon
    -- 1:45 to 5:15 p.m. - Sales Training Track Program
    -- 7 to 10:30 p.m. - Closing Banquet

      The DPHA Product Showcase features new products, bestsellers and the latest technologies that will help keep your showroom fresh and on the cutting edge. The DPHA Annual Conference is the largest gathering of decorative plumbing and hardware showroom owners, manufacturers and representatives who understand that attending provides endless opportunities to improve their bottom lines.

      The Annual Conference and Product Showcase is a great opportunity to not only get your staff more involved with the association and our networking, but to have them exposed to roughly seventy members exhibiting at the Product Showcase and their new cutting-edge product offerings. Here is the chance for your sales personnel to build even better relationships at the conference with those manufacturers usually seen only when they visit your showroom, which can only be better for your business while at the same time increasing their personal feeling of involvement with your business.

      How can you take advantage of new opportunities if you never leave the comfort of your office? The DPHA Conference not only helps you build relationships and expand your knowledge, but your participation also reflects that you care about the industry.

      Click here to download the Conference Prospectus and Registration Form.

      Click here to reserve a hotel room at the Sheraton Wild Horse Pass Resort & Spa.

      www.dpha.net


      Posted 09/01/2017




      Sorry, Kim Falby - I Really Do Have Egg on My Face!

      For the first time ever last week, Connections listed companies and individuals that were nominated in one of the six Professional of the Year award categories - Customer Service Department, Manufacturer Professional, Representative Agency, Representative Professional, Showroom Professional and Showroom. Regrettably, we inadvertently failed to include Kim Falby of Julien in the Manufacturer Professional of the Year category. Please accept our apologies, Kim, and again, congratulations on your nomination - you should be very proud of the fact that you are being recognized as a leader in our industry!

      www.dpha.net


      Posted 09/01/2017




      There are Only a Few Remaining Booth Spaces Available for the 2017 DPHA Product Showcase

      Do you want to end your year with a bang? If so, DPHA is providing an opportunity for member companies to place their products in front of an elite group of experienced and market-savvy distributors that run the best showrooms in North America. Plan to exhibit at the 2017 DPHA Annual Conference and Product Showcase, October 12-14, 2017 at the Sheraton Grand Wildhorse Pass Resort & Spa in Chandler, AZ.

      This year's showcase will once again be a must-see event! DPHA will conduct a multifaceted marketing campaign targeting hundreds of dealer showrooms throughout North America. This effort will provide multiple reasons for dealers to attend. We will partner with you and every one of the Showcase exhibitors to promote new products, existing products and current best-selling products through Connections and creative eblasts.

      We will work with each exhibitor to identify dealers that would benefit from attending the Conference and reach out to help encourage them to attend. DPHA will create an easy button that Showcase exhibitors can use to promote their participation at the Conference by providing compelling content that you can issue to your customers and prospects that explain the benefits dealers will receive from attending the Conference.

      The venue offers another incentive for DPHA members to attend. We again will be located at a first-class resort with all of the amenities, services and luxury experiences that you expect from an award-winning property with one exception - the price. We've negotiated an unbelievable room rate of $179 per night plus tax and resort fee.

      There are only a very few spaces remaining, but you still have a chance to join these other members who will be promoting their products and services in Chandler, AZ:

  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • American Standard - #108
  • Americh Corporation - #509
  • Amerock - #607
  • Ashley Norton - #608
  • Axent Corporation - #209
  • AXOR/hansgrohe - #302
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilsons/Sterlingham - #309
  • Barclay Products - #602 and #604
  • Bathroom Butler - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • CEU Events - #605
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • DXV - #110
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Grohe - #110
  • Hamilton Sinkler - #208
  • Hastings Tile & Bath - #508
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • LACAVA - #101
  • Laufen North America - #112
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • Mr. Steam - #501
  • MTI Baths - #30
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Palazzani USA - #106
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Ryvyr - #102
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Vicenza Designs - #104
  • Victoria & Albert Bath - #308
  • Water, Inc. - #603
  • WETSTYLE - #512

      Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt at 224-999-0434 or email Jim at jbabbitt@dpha.net. And remember, if you don't exhibit, you can't promote your products or services on or anywhere near the show floor.

      www.dpha.net


      Posted 09/01/2017




      Don't Be a Procrastinator and Save Money at the Same Time

      We recognize that many DPHA members are procrastinators. Well, guess what? Although it hasn't arrived yet, the last minute is less than two weeks away! Tuesday, September 12th is the last day to register for the 2017 DPHA Annual Conference and Product Showcase at the discounted rate. Member registration fees increase from $800 per person to $900 per person on September 13. Don't let this opportunity pass you by. Click here to download the Conference Prospectus and Registration Form or call DPHA at 888-871-6520 to reserve your spot at the October 12-15, 2017 conference being held at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ.

      www.dpha.net


      Posted 09/01/2017




      Saturday Morning's Product Showcase - Come One, Come All!

      Want to have your showroom staff take advantage of the opportunity to see the latest products in our industry? Any member or non-member can attend the Product Showcase on Saturday, October 14, from 9 a.m. to noon at no charge. However, if you want members of your team to come, they still need to preregister by sending Jim Babbitt an email at jbabbitt@dpha.net letting him know they want to attend that session. Remember, no one can access the Product Showcase without a DPHA name badge. The following is the list of companies exhibiting at the Conference. For a look at the Product Showcase floor plan, click here!

  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • American Standard - #108
  • Americh Corporation - #509
  • Amerock - #607
  • Ashley Norton - #608
  • Axent Corporation - #209
  • AXOR/hansgrohe - #302
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilson/Sterlingham - #309
  • Barclay Products - #602 and #604
  • Bathroom Butler - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • DXV - #110
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Grohe - #110
  • Hamilton Sinkler - #208
  • Hastings Tile & Bath - #508
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • Lacava - #101
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • MrSteam - #501
  • MTI Baths - #305
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Palazzani USA - #106
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Ryvyr - #102
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Vicenza Designs - #104
  • Victoria & Albert Bath - #308
  • Water, Inc. - #603
  • WETSTYLE - #512

      Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt at 224-999-0434 or email Jim at jbabbitt@dpha.net. Do so now, because as you can see, there are only a few spaces left. Again, for a look at the Product Showcase floor plan, click here!

      www.dpha.net


      Posted 08/25/2017




      Congratulations to all Those Nominated in the 2017 DPHA Professional Award Categories

      DPHA publishes a Product of the Year (POTY) Guide for all nominated products in five different categories (Accessories, Furniture, Hardware, Plumbing Fixtures and Plumbing Water Delivery) which is distributed each year to all conference attendees and then is available to anyone for downloading from the website (to see the 2016 Product of the Year Guide, simply click here). However, we have never announced the nominated individuals and companies in the Professional award categories at any point in time.

      This year the Awards Committee, under the leadership of David Crossley (Baci by Remcraft/Colonial Bronze), received a record number of award nominations, and is starting a new tradition. We would like to congratulate the following companies and individuals for being nominated in one of the six Professional award categories:

      Customer Service Department of the Year:
  • Accurate Lock and Hardware
  • Americh
  • Crosswater Bathrooms
  • EWS
  • Julien
  • Mountain Plumbing Products
  • Newport Brass
  • ROHL
  • The Furniture Guild
  • TOTO USA
  • Valley Acrylic
  • Victoria + Albert Baths

      Manufacturing Professional of the Year:
  • Abel, Avi (Watermark Designs)
  • Beech, Ravi (Valley Acrylic)
  • Bryant, Tom (BainUltra)
  • Falby, Kim (Julien)
  • Fedewa, Fred (Steamist)
  • Gallo, Mark (Accurate Lock and Hardware)
  • Hardy, Stephen (Samuel Heath)
  • Howkinson, Steve (BainUltra)
  • Kulig, Ziggy (GRAFF)
  • Phelps, Eric (Victoria + Albert Baths)
  • Paul, Ryan (GRAFF)
  • Ridenour, Glenn (KEUCO)
  • Salessi, Massoud (Franke)
  • See, Mike (Newport Brass)
  • St. Pierre, Marco (The Galley)
  • Trook, Ben (The Galley)
  • Vecchiola, Matt (Top Knobs)
  • Washington, Deshawn (Hansgrohe)
  • Weinberg, Steven (California Faucets)

      Representative Agency of the Year:
  • Foster Companies
  • Premier Marketing

      Representative Professional of the Year:
  • Brannan, John (Magruder Associates)
  • Chinitz, Daniel (Creative Bath Sales)
  • D'Antoni, Traci (D'Antoni Sales Group)
  • Domingue, Heather (Milestone Distributors)
  • Earlie, Brittany (Pinnacle Sales Group)
  • Garcia, Noel (DSA - Decorative Sales Associates)
  • Gardo, Manny (Pinnacle Sales Group)
  • Goldstein, Lori (Henry Podolsky Associates)
  • Haralanova, Yana (Repcor)
  • Jones, Mike (Pinnacle Sales Group)
  • Rivas, Blake (TCB Sales)
  • Van Landingham, Jim (Purcell Murray)
  • Varian, Michael (Alpha Sales Company)

      Showroom of the Year:
  • B&C Custom Hardware
  • Decorative Plumbing Supply
  • Fixtures and Fittings
  • Hastings Tile & Bath
  • Jack London Kitchen & Bath
  • Millers Elegant Hardware
  • Naples Plumbing Studio
  • Premier Bath & Kitchen
  • ProSource Supply
  • Rick's Hardware and Decorative Plumbing

      Showroom Professional of the Year:
  • Bittner, Erin (Pierce Hardware)
  • Brady, Kate (General Plumbing Supply)
  • Campbell, Richard (Belmont Hardware)
  • Carter, Mindy (Fixtures and Fittings)
  • Corbo, Dawn (Torrco Design Cengter)
  • Cox, Wendy (General Plumbing Supply)
  • Dissler, Lacie (Rampart Supply)
  • Fleming, Jason (Central Arizona Supply)
  • Hotarek, Phil (Lutz Bath & Kitchen)
  • Laine, Aaron (Fixtures and Fittings)
  • Lopez, Jennifer (ProSource)
  • Marano, Sam (Bird Decorative Hardware & Bath)
  • Martin, Tonya (ProSource)
  • Tatosian, Jordan (Premier Bath & Kitchen)

      Winners will be announced on Saturday, October 14th, during the Awards Luncheon. For now though, congratulations to everyone listed above on being nominated - all of you should be very proud that you are being recognized as leaders in the industry!

      www.dpha.net


      Posted 08/25/2017




      Buy Tickets and Buy Them Often at the Council of Fellows' Scholarship Fund Raffle

      The October 11-14 DPHA Annual Conference and Product Showcase features a raffle whose proceeds benefit the DPHA Council of Fellows' Jack Fase Memorial Scholarship program. The Scholarship provides two significant educational grants to a child or grandchild of employees of DPHA member firms to pursue an undergraduate or postgraduate education. At the 2017 Conference, DPHA members have a chance to win the following raffle prizes:

  • Holland Cruise for two for a week in the Caribbean or Mexico - contributed by Jim Babbitt
  • American Express Gift Cards (2) of $250 each - contributed by Bob Lando and Jim Babbitt
  • A rare bottle of wine - contributed by Tom Cohn
  • A case (six bottles) of 2009 Brunello wine (valued at $350) - contributed by Ken Rohl
  • A no-charge membership renewal dues for 2018 - contributed by DPHA
  • A no-charge 2018 annual conference registration fee - contributed by DPHA

      Raffle tickets will be sold at the conference at the cost of one for $25 or 5 for $100, and can be purchased from staff or Council of Fellows' members.

      www.dpha.net


      Posted 08/25/2017




      The 17-in-17 Program Recognizes Sam Furrow at Pierce Hardware (Fort Worth, TX)

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize am Furrow, a Sales Consultant at Pierce Hardware's showroom in Fort Worth, TX.

      Sam is new to the Pierce Hardware team, but has become quite a valued member in the Fort Worth showroom in a very short time. According to one of his nominators, Sam is knowledgeable in both hardware and plumbing, but continues to work on increasing his understanding of products by remaining engaged during product knowledge sessions and asking well thought-out questions. Sam is also very passionate about our DPH industry and is focused on making it a career. Being attuned to the industry, Sam has also used his creativity to come up with innovative product ideas, which may one day be available.

      Connections: How long have you been in the DPH industry?

      Sam: 6 years

      Connections: What has surprised you about the industry?

      Sam: I was surprised by how much we get comparatively shopped via the Internet.

      Connections: What is the biggest challenge you have faced in our industry?

      Sam: It's been challenging but very rewarding learning 100's of different brands across multiple spectrums.

      Connections: What do you enjoy about being in this industry?

      Sam: I enjoy educating customers and helping design baths and kitchens of all different styles.

      Connections: Anything else you would like to add?

      Sam: Thanks again, DPHA!

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 08/25/2017




      What You Can Expect in Chandler, AZ

      We've received a number of calls about the upcoming DPHA Annual Conference and Product Showcase at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. To help answer others' questions, the following is the tentative Conference schedule to help you plan your Conference time more effectively.

      Wednesday, October 11th:
  • 12:30 to 6 p.m. - Golf Outing at the Whirlwind Golf Club (optional activity, fee is $200 per person)
  • 5:30 to 9 p.m. - Arizona Food Tour (optional activity, fee is $175 per person, limited to the first 15 who reserve)

      Thursday, October 12th:
  • 7 a.m. to Noon - Board of Directors Meeting (Pipal Kave 2)
  • 11 a.m. to 6 p.m. - Exhibitor Move-in (Akimel O'otham Ballroom)
  • 1 to 3 p.m. - Marketing Committee Meeting (Pipal Kave 2)
  • 1 to 3 p.m. - Education Committee Meeting (Pipal Kave 3)
  • 3:15 to 5:15 p.m. - Awards Committee (Pipal Kave 2)
  • 3:15 to 5:15 p.m. - Council of Fellows Meeting (Pipal Kave 3)
  • 5 to 6:30 p.m. - DPHA 5K Fun Run/Walk

      Friday, October 13th:
  • 7:30 to 9 a.m. - Product Showcase Open (Akimel O'otham Ballroom)
  • 7:30 to 9 a.m. - Breakfast (Akimel O'otham Ballroom)
  • 9 to 10 a.m. - Opening, President's Welcome, and Product of the Year Awards Announcement (Pipal Kave)
  • 10 a.m. to Noon - Keynote Address: The 5 Elements of a Remarkable Customer Experience, presented by Doug Stephens (Pipal Kave)
  • Noon to 1:30 p.m. - Lunch (Akimel O'otham Ballroom)
  • 1:30 to 3 p.m. - Product Showcase Open (Akimel O'otham Ballroom)
  • 3:15 to 4:45 p.m. - Contented Cows Give Better Milk, presented by Richard Hadden (Pipal Kave)
  • 5:00 to 7:30 p.m. - Reception in Exhibit Hall (Akimel O'otham Ballroom)

      Saturday, October 14th:
  • 8:00 to 9 a.m. - Breakfast in Exhibit Hall (Akimel O'otham Ballroom)
  • 8:00 to 11:45 a.m. - Product Showcase Open (Akimel O'otham Ballroom)
  • Noon to 1:45 p.m. - Awards Luncheon (Pipal Kave: Please note that the Product Showcase is not open for booth tear-down until 1:30 p.m.)
  • 2 to 4 p.m. - Five Commandments to be a Customer-Centric Company, presented by Chris Ramey (Komatke DEFG)
  • 1:45 to 5:15 p.m. - Sales Intensive Training Program; Customer Experience - Make Customers Your Most Powerful Weapon, presented by Robb Best (Elkay) and then followed by a round-table session (Scorpion)
  • 7 to 10:30 p.m. - Closing Banquet (Pipal Kave)

      Sunday, October 15th:
  • 7:30 to 9 a.m. - Program & Showcase Committee Meeting (Deer)
  • 9 to 11 a.m. - 2018 Board of Directors Meeting (Scorpion)

      For a more detailed description of the conference and our content, not to mention the registration information, click here to download the conference prospectus.

      www.dpha.net


      Posted 08/18/2017




      The 17-in-17 Program Recognizes Kylie Nelson from Premier Marketing

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Kylie Nelson, an Inside Sales Rep Agent in San Ramon, CA.

      When you talk about someone growing up in the industry and you live in the northern California area, there is a good chance that Kylie Nelson is the very person you are thinking of. The daughter of Mary and Alan Labowitz (the owners and founders of Premier Marketing), Kylie can truly be said to have "DPH blood" flowing through her. Now a co-chairperson of the 2018 Northern California Regional Committee, Kylie has been actively engaged in DPHA for the past few years, and may very will be part of the next wave of leaders for the Association.

      Connections: How long have you been in the DPH industry?

      Kylie: I have been a part of this industry officially for 3 years now, however, I grew up in this industry helping my family company for as long as I can remember. As a child, I would go into a hotel bathroom or a friend's home and see if I could spot our products. As you can see, I was born into this industry and the apple didn't fall far from the tree.

      Connections: What has surprised you about the industry?

      Kylie: The friendliness and sense of community. I have been delighted to discover that I am able to work with so many interesting and helpful people. Both in the showroom and with other rep agencies, I have thoroughly enjoyed developing so many relationships, many of which have become great personal friendships.

      Connections: What is the biggest challenge you have faced in our industry?

      Kylie: As a young woman in an industry of many well-established principals, I have to prove myself as a reliable and trustworthy sales rep. Respect and confidence takes years to establish, so I continue to work on building my reputation and gaining the experience needed to be well-founded in this industry.

      Connections: What do you enjoy about being in this industry?

      Kylie: Being that I am in my mid-twenties, many of my friends do not understand how I have so much passion and interest in decorative plumbing and hardware. What they don't understand is there is so much more to this industry than just selling "toilets." There are mid- to high-end artisan-made products that can bring life and comfort to a kitchen or bathroom. My favorite thing is to hear a showroom sales associate say "thank you" to us for giving them a product to sell that not only makes their customer happy with the investment, but also the end result. It is an honor to be trusted enough to represent such amazing products. Nothing is more satisfying than knowing that I have done everything I can to help a showroom take care of their customers.

      Connections: Anything else you would like to add?

      Kylie: It has truly been a privilege to be nominated for the 17-in-17 Program. I have recently been more involved with all that DPHA offers and find great value in this organization. It is a great feeling to follow in the footsteps of my mother, Mary Labowitz, and see all of her hard work and commitment into this organization and be able to continue this family tradition.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 08/18/2017




      Just Because You're at the DPHA Conference, That Doesn't Mean You Can't Have Fun!

      In a little less than 8 weeks, DPHA members will congregate at the beautiful Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ for the 2017 DPHA Annual Conference and Product Showcase. We also know that many of you have reserved rooms but have not yet registered for the Conference. Please note that Conference registration fees increase by $100 on September 12. If you plan to participate, please click here to register now and thereby avoid having to pay the procrastinators' premium.

      Several of the Fun Things to Do at the DPHA Annual Conference:

      5K Fun Run and Walk: The 2017 DPHA Conference offers a 5K Fun Run/Walk that will allow everyone to spend more quality time with their DPHA peers in a healthy fun run/walk around the hotel property. The 5K Fun Run/Walk will take place Thursday, October 12 at 5:00 p.m. and there is no cost to participate. Email jbabbitt@dpha.net if you would like to participate.

      DPHA Golf Tourney: On Wednesday, October 11th, join DPHA members for a day on the links at the fabulous Whirlwind Golf Club from 12:30 to 6 p.m. Experience a truly unique Southwest golf experience sensitively designed to preserve the rich cultural heritage of the Gila River Indian community. Surrounded by spectacular mountains, this unique golf course is also home to the PGA's Nationwide Insurance Tour, Gila River Golf Classic held every year in October. The cost of golf is $200 per person which include golf, cart, range, box lunch and 19th hole reception.

      Arizona Food Tour: DPHA foodies unite for this delectable tour of Old Town Scottsdale's most interesting food venues on Wednesday, October 11th. Sponsored by Baci by Remcraft and Barber Wilson/Sterlingham, the Taste of Old Scottsdale Dinner Tour is a walking and cultural tour full of stories of the old west, demonstrations and delicious gourmet treats and wine from several of Scottsdale's unique and exciting restaurants that will leave the hotel at 5:30 p.m. and return around 9 p.m. This tour was rated as the top food and drink activity in Scottsdale by TripAdvisor. The three-hour adventure takes you back to the wild west, explains how Scottsdale was established, how it has changed over the years and current-day attractions. You'll also stop at four of Scottdale's unique eating establishments to sample their fare. The tour is limited to the first 15 who register. The cost is $175 per person, with all proceeds being contributed to the Council of Fellows Scholarship Fund.

      Opening Reception: On Friday, October 13, DPHA members will gather in the Product Showcase for our opening night reception. The drinks will flow from a host bar sponsored by Amerec and Barber Wilson/Sterlingham, and we will munch on tantalizing hot and cold hors d' oeuvres. The reception provides a great opportunity to catch up with old friends, make new ones and see the latest and greatest in new and innovative products.

      Closing Banquet: We close our conference in style, Saturday October 14. A gourmet feast, sponsored by American Standard, DXV and Grohe, is planned followed by music and dancing, and again drinks will flow from bars sponsored by Julien.

      Bar Time: The Sheraton Grand Wild Horse Pass Resort & Spa's bar will be hopping after the conference programs are over. DPHA members usually congregate there to discuss their businesses, what's working, what's not and what others are doing. There simply is no better networking opportunity in our business.

      www.dpha.net


      Posted 08/18/2017




      There's No Debate About This Slate

      The DPHA Nominating Committee has developed the following proposed slate of Officers and Directors for 2018. Each member was emailed a proxy ballot that was sent to the company's designated primary contact earlier this week. Please complete and return your proxy ballot to DPHA via fax at 866-623-6180 or email at jbabbitt@dpha.net by Monday, September 11.

      Members are encouraged to return their proxy ballot even if they plan on attending the 2017 DPHA Annual Conference and Product Showcase, October 11-14 at the Sheraton Grand Wild Horse Pass Resort & Spa in Chandler, AZ. Members who want their proxy ballots returned at that time will be able to obtain a copy from a member of DPHA staff.

      Voting for Association leaders is one of the most important functions you do for your Association. We have always been very fortunate in having a strong, dedicated and knowledgeable Board of Directors. Your vote will help ensure that it remains that way.

      The Nominating Committee's proposed slate of Officers and Directors to serve on the 2018 Board of Directors is as follows:

      Officers:
  • Gary Erickson (Renaissance Design Studio) - President (automatically moves from President-Elect to President)
  • Cynthia Carter (Next Generation Marketing) - Immediate Past President (automatically moves from President to Immediate Past President)
  • Ryan Paul (GRAFF) - President-Elect
  • Traci D'Antoni (D'Antoni Sales Group) - Secretary
  • John Smithman (The Plumbing Place) - Treasurer

      Directors:
  • Michael Battista (Monique's Showroom)
  • Oliver Bleich (Keuco)
  • Kate Brady (General Plumbing Supply)
  • Robert Calabrese (Oceania Baths)
  • Richard Campbell (Belmont Hardware)
  • Tony Carter (Carter Hardware)
  • David Crossley (Baci by Remcraft/Colonial Bronze)
  • Robert Foster (Foster Companies)
  • Sarah Jenkinson (Barber Wilson/Sterlingham)
  • Nat Mucha (Fairmont Design)
  • Michael Pechar (SIGMA Designer Faucetry)
  • Eric Phelps (Victoria + Albert)
  • Thomas Ramos (Thomas Ramos & Company)
  • Debby Stehr (Stehr Enterprises)
  • Enrique Vasco (Franz Viegener)
  • Steve Weinberg (California Faucet)

      www.dpha.net


      Posted 08/11/2017




      The 17-in-17 Program Recognizes Heather Domingue from Milestone Distributors

      The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Heather Domingue, a Regional Sales Manager for Milestone Distributors in the Houston, TX area.

      Transitioning from a showroom to becoming an independent representative is usually not an easy process, but according to one of Heather's nominators, she has made the entire experience appear almost seamless. Her attention to detail borders on mind-boggling, and because she comes from the showroom side of things, she shows a great ability to anticipate exactly what the showroom salespeople need in advance. Heather also actively participates on DPHA's Marketing Committee, and hopes to become even more involved in the future.

      Connections: How long have you been in the DPH industry?
      Heather: 7 years.

      Connections: What has surprised you about the industry?
      Heather: After working in the fashion industry for more than 8 years, I was surprised to learn the plumbing and hardware industry was just as innovative and creative with ever-changing trends and styles. It is much more technical than I imagined, however, that has been the most exciting part to learn for me.

      Connections: What is the biggest challenge you have faced in our industry?
      Heather: The biggest challenges I face are the vigorous demands of the end consumer. With a continuous influx of information readily available, it is harder to stay a step ahead of expectations and to handle issues at Internet speed. Although challenging, this keeps you on your toes and causes you to always be as knowledgeable as possible on the lines you represent.

      Connections: What do you enjoy about being in this industry?
      Heather: My favorite aspects of this industry are the constant evolution of products and the new technologies we learn about every day. This industry is constantly evolving with new styles, finishes and processes, which keeps it very exciting. I truly enjoy my position as a sales rep because I get to meet, train and work alongside interesting and new people, both near and far.

      Connections: Anything else you would like to add?
      Heather: The decorative plumbing and hardware industry is a dynamic and worthwhile career path. It offers an outlet to be creative and to never have a dull day!

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 08/11/2017




      I'll Gladly Pay You Tuesday for a Hamburger Today (aka, Register Now, Pay Later)

      For those of you too young to remember this quote, it is from the cartoon "Popeye the Sailor Man." The character Wimpy would often utter this phrase. He consumed an extraordinary amount of hamburgers daily, but somehow never had the money to pay for them. He almost always had to convince someone to front him the cash to be repaid later. Similar to Wimpy, we understand the importance of cash flow. That's why we are making it easier for DPHA members to reserve for the October 12-14 DPHA Annual Conference. If you reserve today, we won't process your payment until September 12. That's the day before registration fees increase from $800 to $900 per person. Click here for your registration form, or go to the 2017 Conference On-Line Sign-up menu tab on the members only side of www.dpha.net.

      www.dpha.net


      Posted 08/11/2017




      DPHA Heads to Chandler, AZ for the 2017 Annual Conference and Product Showcase - Registration is Underway!

      DPHA is accepting reservations for its 16th Annual Conference and Product Showcase, October 11-15, 2017, at the Sheraton Wild Horse Pass Resort & Spa in Chandler, AZ. Compelling reasons you should attend:

  • Join author and internationally renowned consumer futurist, Doug Stephens, for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed. Stephens will present what constitutes a truly remarkable customer experience and explain how DPHA members can convert their customers into raving fans.

  • One of the biggest challenges for DPHA members is attracting and retaining top talent. At this Friday afternoon workshop, you will learn what it takes to be an employer of choice. Richard Hadden believes DPHA members could learn a lot from a message echoed by generations of dairy farmers: "Contented cows give better milk." This workshop is not a management tome. Instead, it is testimony to the power of treating people the right way.

  • Products featured in a decorative plumbing and hardware showroom is the sum of your customer's experience with your brand. Chris Ramey's presentation will address the intangibles that consumers value and how they relate to your decorative plumbing business. Case studies will be presented to illustrate how/why your success depends upon becoming a customer-centric resource. You'll go home with a roadmap to changing how you perceive your showroom and why what you do is so important.

  • An Offer Too Good to be True: Sales Training Track Program - The Program and Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), provide members with an offer that is almost too good to be true. You can bring multiple members of your sales team to the DPHA Conference for only $245 per person and have them participate in a custom sales training session developed specifically for showroom professionals by the incomparable Robb Best (Elkay). The Sales Training Program is a combination of both classroom learning and a roundtable workshop where your team can learn successful sales and showroom practices from peers across North America. You can find more details in the Conference Prospectus on page 3.

  • Have loads of fun at the DPHA Saturday Night Banquet!

  • Expand your resource base to enable you to solve problems easier, recognize trends faster and make your job more professionally rewarding.

  • Take advantage of the most successful marketing, technology, human resource and customer service practices in the decorative plumbing and hardware industry.

  • It's fun and you earned it.

      The DPHA Product Showcase features new products, bestsellers and the latest technologies that will help keep your showroom fresh and on the cutting edge. The DPHA Annual Conference is the largest gathering of decorative plumbing and hardware showroom owners, manufacturers and representatives who understand that attending provides endless opportunities to improve their bottom lines.

      How can you recognize new opportunities if you never leave the comfort of your office? The DPHA Conference not only helps you build relationships and expand your knowledge, but your participation also reflects that you care about the industry.

      Click here to download the Conference Prospectus and Registration Form.

      Click here to reserve a hotel room at the Sheraton Wild Horse Pass Resort & Spa.

      www.dpha.net


      Posted 08/04/2017




      7th Annual Terry Patters Golf Tournament

      If you happen to find yourself in Northern California on Friday, August 11, consider participating in the 7th Annual Terry Patters Golf Tournament. DPHA has a long history of helping this event, and we want to encourage all members to support or participate in the 7th Annual Terry Patters Golf Tournament Benefiting Melanoma Research, Friday, August 11th, at the Poppy Ridge Golf Course in Livermore, CA.

      Don't golf? Don't worry. You can participate in the Livermore Valley Wine Tour and visit 3 Steves Winery, The Singing Winemaker and McGrail Wineries from 11:30 a.m. to 5:00 p.m. Proceeds from the $175 registration fees are earmarked for Melanoma Research. The fee includes the tours, boxed lunch and dinner with the golfers.

      You can participate by signing up to play, touring wineries, just joining the group for dinner, donating a raffle gift or simply making a donation to this extremely worthwhile cause.

      Register here, or please call Janie Bell Westcott at 925-997-8740 if you have questions or need more information.

      www.dpha.net


      Posted 08/04/2017




      Stand Up and Be Recognized, July 2017 Recognition Program Graduates!

      DPHA is pleased to honor the July 2017 graduating class of DPH professionals who have successfully passed all of the new Recognition Program examinations. They are:

      Bath & Kitchen Category:

  • Dany Ortiz, Robinson Supply/The Bath Splash Showroom

      General Knowledge Category:

  • Alan Roa, Robinson Supply/The Bath Splash Showroom

      And for those folks who are current participants in the Recognition Program but who initially signed up for the testing program prior to January 1, 2017, don't forget, as we announced in earlier issues of Connections, that you will need to successfully complete the following four revised tests before being eligible to receive your 2017 category completion certificates:

    1) Lavatory Faucets (Bath & Kitchen Category)
    2) Kitchen Faucets (Bath & Kitchen category)
    3) Locks and Latches (Hardware category)
    4) Care and Maintenance (General Knowledge category)

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      Additionally, the Education Committee, under the leadership of Fred Felder (Simon's Supply) and Traci D'Antoni (D'Antoni Sales Group), along with the Recognition Program Subcommittee headed by Jerry Williams (WMS Decorative Resource), is excited to announce a new benefit for the Recognition Program participants - anyone who successfully completes all 22 testing modules in 2017 will receive a desk name plate announcing their accomplishment.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 08/04/2017




      Want to Make a Splash in Chandler, AZ? Join Other Member Companies with a Conference Sponsorship

      DPHA offers a menu of conference sponsorship opportunities available to showrooms, manufacturers and representatives. Each level of sponsorship provides different marketing benefits. However, the most significant benefit that you receive when electing to serve as a DPHA conference sponsor is the statement you make to the industry. Your sponsorship tells the industry that you believe in DPHA's mission and programs. You are not only talking the talk, you are walking the walk to enhance professionalism and improve quality in the decorative plumbing and hardware industry. What follows are the conference sponsorship opportunities that are still available for the 2017 event, being held October 11-15 in Chandler, AZ:

      FRIDAY NIGHT RECEPTION SPONSOR ($3,500)
  • Recognition as reception sponsor at the reception
  • Recognition as reception sponsor in the conference Newsleak
  • Premier signage at the reception
  • Ability to show PowerPoint during the reception

      SATURDAY AWARDS LUNCH SPONSOR (2 sponsorships available at $1,750 each or one sponsorship at $3,000)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the conference Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      FRIDAY LUNCH SPONSOR ($2,750)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the conference Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      WINE SPONSOR ($2,500)
  • Company’s name and logo will appear on the wine label that is affixed to the wine bottles during the Friday night reception and Saturday night banquet
  • Recognition as the wine sponsor in the meeting Newsleak
  • Premier signage at the bar
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      GOLF OUTING SPONSOR ($2,500)
  • Recognition as golf outing sponsor at the bar following the Wednesday outing
  • Recognition as golf outing sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      BREAKFAST SPONSOR ($1,100)
  • Recognition as breakfast sponsor at breakfast
  • Exclusive opportunity to show products on PowerPoint played during the breakfast
  • Recognition as banquet sponsor in the conference Newsleak
  • Premier signage at the breakfast
  • Ability to show PowerPoint during breakfast

      BAR SPONSOR ($1,100) (2 of 3 taken for Friday night; all 3 available for Saturday night)
  • Recognition as a bar sponsor at banquet
  • Recognition as a bar sponsor in the conference Newsleak
  • Premier signage at the bar

      And thank you so much to the following members who have already agreed to serve as conference sponsors for the 2017 Annual Conference and Product Showcase:

      SATURDAY NIGHT BANQUET SPONSORS - 

       

      KEY CARD SPONSOR -



      LANYARD SPONSOR -

       

      COFFEE BAR SPONSOR, FRIDAY -




      COFFEE BAR SPONSORS, SATURDAY -

        

      SMOOTHIE BAR SPONSOR -



      BAR SPONSORS (Still a few available) -
       


      If you are interested in taking a Conference Sponsorship, email Jim Babbitt at jbabbitt@dpha.net or click here to download a copy of the DPHA 2017 Sponsorship and Advertising Registration Form.

      www.dpha.net


      Posted 07/28/2017




      The 17-in-17 Program Recognizes Erik Eberhardt at Miller's Fine Decorative Hardware in Jupiter, FL

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Erik Eberhardt at Miller's Fine Decorative Hardware in Jupiter, FL.

      A few years ago while visiting a Verizon wireless store, management personnel from Miller's Fine Decorative Hardware were so impressed with Erik that they ended up offering him a job. Since then, Erik has flourished in our industry. As one of his nominators noted, in the two years Erik has been in the industry, he continues to amaze with his level of decorative plumbing and hardware knowledge. He almost immediately absorbs new product knowledge that is thrown at him, and then instantly puts that information to use. Erik is also unafraid to include add-on items in his quotes . He believes the worst thing that can happen is the client says no. The primary tools Erik has used to familiarize himself with decorative plumbing and hardware have been the DPHA education manuals.

      Connections: How long have you been in the DPH industry?
      Erik: My two-year anniversary was June 1.

      Connections: What has surprised you about the industry?
      Erik: The amount on money spent in plumbing on one project. I've done projects where the plumbing cost is more than an average middle class home.

      Connections: What is the biggest challenge you have faced in our industry?
      Erik: Keeping up to date with ever-changing products and the vast variety of product lines.

      Connections: What do you enjoy about being in this industry?
      Erik: Being able to see the project complete from start to finish. Nothing is more gratifying then seeing the final product and how everything came together.

      Connections: Anything else you would like to add?
      Erik: It's a pleasure having the opportunity to become one of the 17-in-17 honorees.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 07/28/2017




      7th Annual Terry Patters Golf Tournament

      If you happen to find yourself in Northern California on Friday, August 11, consider participating in the 7th Annual Terry Patters Golf Tournament. DPHA has a long history of helping this event, and we want to encourage all members to support or participate in the 7th Annual Terry Patters Golf Tournament Benefiting Melanoma Research, Friday, August 11th, at the Poppy Ridge Golf Course in Livermore, CA.

      Don't golf? Don't worry. You can participate in the Livermore Valley Wine Tour and visit 3 Steves Winery, The Singing Winemaker and McGrail Wineries from 11:30 a.m. to 5:00 p.m. Proceeds from the $175 registration fees are earmarked for Melanoma Research. The fee includes the tours, boxed lunch and dinner with the golfers.

      You can participate by signing up to play, touring wineries, just joining the group for dinner, donating a raffle gift or simply making a donation to this extremely worthwhile cause.

      Register here, or please call Janie Bell Westcott at 925-997-8740 if you have questions or need more information.

      www.dpha.net


      Posted 07/28/2017




      The 17-in-17 Program Recognizes Sheryl St. Pierre at Simon's Supply

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Sheryl St. Pierre Simon's Supply in Plymouth, MA.

      Sheryl St. Pierre joined Simon's Supply approximately four years ago. Prior to that, she had been selling equestrian equipment (things like saddles, boots and crops). When joining Simon's she was part of a two-person showroom. There she learned the basics of our industry. However, due to another co-worker's departure, she was transferred to Simon's Plymouth, MA showroom and that is where she has really hit her stride. In Plymouth, she is the "first chair" salesperson. Sheryl's organizational skills are exemplary. She also remembers what it was like to be a new person in this overwhelming industry and takes pride in helping those who are new, guiding them with knowledge and strategy.

      In her spare time, Sheryl is a dog person - she has a few dogs of her own and a foster at any given time.

      Connections: How long have you been in the DPH industry?
      Sheryl: I have been in the industry 3 1/2 years.

      Connections: What has surprised you about the industry?
      Sheryl: The biggest surprise I found was just how many great companies there are out there that I had never heard of. This is a whole industry where the companies have great products and reputations that are not known by the average consumer until they get into the remodeling process and go beyond big box stores.

      Connections: What is the biggest challenge you have faced in our industry?
      Sheryl: The biggest challenge has been learning all there is to know. Just when you think you are getting an understanding of things, there is a new product or changes in current products.

      Connections: What do you enjoy about being in this industry?
      Sheryl: I love helping people find solutions to their bathroom needs. It's a great feeling when a customer either calls or comes back in to say they love their bathroom and everything worked out great. I like it when you get to show people ideas they have never thought of before.

      Connections: Anything else you would like to add? Sheryl: Thank you.

      If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 07/21/2017




      Something for Almost Nothing? It's Possible If You Submit an Awards Nomination

      Many of our parents told us that you get nothing without a cost, but that is certainly not true in the case of nominating someone for an award in one of the following six categories:

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain

      Anyone (other than a member of the Awards Committee or the Board of Directors) who submits a nomination in any of the above Professional categories will automatically be entered in a drawing for one of 15 seats on the Arizona Food Bus Tour, an activity occurring on Wednesday evening, October 11th from 5:30 to 9 p.m. at the 2017 DPHA Annual Conference and Product Showcase in Chandler, Arizona. This is a private tour that will visit classic food establishments in Scottsdale, allow you to sample their specialties, and learn the history, culture, architecture, and local entertainment of Scottsdale's Old Town district.

      There are only 30 seats available on the Arizona Food Tour bus, and 15 seats that are available for purchase cost $175 per seat, so save yourself some money while costing yourself only a few minutes of time by submitting a nomination in one of the six Professional categories. This is your final chance to recognize peers for their outstanding contributions to the industry and Association by clicking on www.dpha.net and logging into the members-only side of the web site. There is a link that takes you to an online nomination form that enables you to submit nominations. There is also a second link that will allow you to download award nomination forms in a pdf-fillable format. The deadline for award nominations is Monday, July 31st, so don't wait any longer and have a chance to get something for (almost) nothing!

      www.dpha.net


      Posted 07/21/2017




      Time is Running Out - Council of Fellows' Scholarship Applications are Due July 31st!!!

      We know that with so much going on in everyone's lives right now that many people forget our association has a way to help the children or grandchildren of a DPHA member with the cost of college. But time is running out - DPHA's Council of Fellows is still currently accepting applications for its 2017 Scholarship Fund, but applications must be received by Monday, July 31st, 2017.

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      Download the application.

      Application Requirements:

  • Applicant must be the child or grandchild of a DPHA member employee.
  • Applicant must be a high school graduate currently enrolled in a college or university.
  • Applications must be accompanied by a high school transcript, and if in college, a college transcript.
  • Applicant must submit a double-spaced typed essay addressing the topic, "Why I Should Be Considered for the DPHA Memorial Scholarship." This essay should not exceed 1,200 words.
  • To be considered for the award during a given year, applications must be received at the DPHA office by the close of business July 31, 2017.

      Selection Criteria:

  • Applicant must fulfill all application requirements and complete the DPHA Memorial Scholarship Application Form.
  • Essays will be judged on content, writing skills and adherence to accepted grammatical standards.
  • Applicants must be well-rounded students, involved in extracurricular and civic activities and sports.
  • The DPHA Council of Fellows reserves the right to interview Scholarship finalists prior to selecting a recipient.

      If you have any questions, please don't hesitate to contact Jim Babbitt via email at jbabbitt@dpha.net or phone at 224-999-0434 (if you get his voice mail, please leave a message). Having sent his own four children to college, Jim certainly can "feel your pain".

      www.dpha.net


      Posted 07/21/2017




      Please Note - The 2017 DPHA Award Nominations Deadline Been Extended Through July 31

      Many of you have contacted us to request an extension to submit award nominations, so are pleased to announce that the final day for submitting award nominations has been extended to Monday, July 31.

      Everyone wants to be appreciated and recognized for their contributions, but few of us take the time to say thank you to our exceptional peers for what they do for our companies, our organization and our industry. We want to change this trend by encouraging you to submit applications and nominations to the 2017 DPHA Awards program. To repeat, the deadline to submit applications and nominations for the honors listed below is now July 31.

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain
  • DPHA Products of the Year (POTY) -
    -- Plumbing Product, Fixtures (sinks, tubs, toilets) - 2016 winner was the Alape 2step Sink
    -- Plumbing Product, Water Delivery (faucets, showerheads and valves) - 2016 winner was Axor's ShowerSelect SoftCube Thermostatic Trim
    -- Furniture - 2016 winner was The Galley Dresser
    -- Hardware - 2016 winner was Hamilton Sinkler's DP140Z Triangular Door Pull
    -- Accessories - 2016 winner was Mr. Steam's Linear Steamhead

      Now is your chance to recognize peers for their outstanding contributions to the industry and Association by clicking on www.dpha.net and logging into the members-only side of the web site. There is a link that takes you to an online nomination form that enables you to submit nominations. There is also a second link that will allow you to download award nominations forms in a pdf-fillable format.

      For the Product of the Year awards (POTYs), DPHA has again assembled an independent panel of distinguished industry editors, designers and professionals to judge the five different products of the year. Those judges are:

    1) Mary Jo Peterson, Mary Jo Peterson Design
    2) Stacy Shoemaker, Editor Hospitality Design
    3) Eliot Sefrin, Editor Emeritus of KBDN
    4) Lindsay Crozier, Architect at Made LLC
    5) Nicole Wieland, Builder/Designer at Charleston Building & Development

      Last year the Awards Committee added the Dealer's Choice Award, an award that provides another opportunity for manufacturers and representatives to promote products in front of the staffs of every DPHA dealer. The Dealer's Choice Award works as follows:

  • Every product submitted for the 2017 Product of the Year (POTYs) will be eligible to win the Dealer's Choice Award.
  • Voting will take place immediately following the annual conference and will be open for approximately six weeks.
  • All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person.
  • The winner will be announced during the opening session of the 2018 Conference.

    Manufacturers - when was the last time you were handed a golden opportunity to have your new products analyzed and critiqued by leading journalists of publications that are read and respected by your clients and prospects? DPHA is providing you this opportunity. Be sure to take advantage of it.

    www.dpha.net


    Posted 07/14/2017




    The 17-in-17 Program Recognizes Yana Haralanova from RepCor

    The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Yana Haralanova of RepCor in northern California.

    In the last few years, Yana has grown from a novice to the leader of the luxury team at her company, where she now serves as their Director of Luxury Sales and Marketing. She is not only intelligent, but she is engaged in making herself and her entire company better. When her company recently began representing a very big product line, she stepped up by managing and training her team on the new line while at the same time keeping all of her customers up-to-date. She is enthusiastic about the DPH industry - to Yana, her work is more than just a job and her enthusiasm is contagious. We are also told that it's smart to hang out with her at ISH, since she speaks German.

    Connections: How long have you been in the DPH industry?
    Yana: Almost 10 years now.

    Connections: What has surprised you about the industry?
    Yana: Interesting question. There have been so many unexpected turns and astonishing revelations. To name a few - the importance of sustainable and sensible water management, emphasized by the drought in California (and the lack of understanding of the water system by the governing bodies), the commitment of the people in our industry to educate ourselves and get involved with associations and charitable organizations; the ongoing battle of brick-and-mortar stores and the internet players. Therefore, I have to say the biggest surprise of the industry is how ever-changing and perpetually challenging it is.

    Connections: What is the biggest challenge you have faced in our industry?
    Yana: One of my favorite things about our industry is it's history and age. The plumbing system in the US predates the electrical and phone systems. As such though, we, it's members, are often reluctant to change, to accept new technologies, materials or even methods of communication. It would be great to see the application of technology spread further among industry members.

    Connections: What do you enjoy about being in this industry?
    Yana: This will sound a bit cliche, but truly, I enjoy the community. Throughout the years I have made numerous friends and even more so, I have had many colleagues actively engage with my career, providing guidance, advice and mentoring through rough times. I am extremely grateful for everyone's support and I try to reciprocate or pay it forward whenever I can.

    Connections: Anything else you would like to add?
    Yana: Thank you DPHA for this recognition. It has been such a great pleasure getting to know everyone and being involved with this organization.

    If you would like to nominate someone for inclusion in the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

    www.dpha.net


    Posted 07/14/2017




    Only a Limited Amount of Booth Spaces Remain Available for the 2017 DPHA Product Showcase

    Do you want to end your year with a bang? If so, DPHA is providing an opportunity for member companies to place their products in front of an elite group of experienced and market-savvy distributors that run the best showrooms in North America. Plan to exhibit at the 2017 DPHA Annual Conference and Product Showcase, October 12-14, 2017 at the Sheraton Grand at Wildhorse Pass Resort in Chandler, AZ.

    This year's showcase will once again be a must-see event! DPHA will conduct a multifaceted marketing campaign targeting hundreds of dealer showrooms throughout North America. This effort will provide multiple reasons for dealers to attend. We will partner with you and every one of the Showcase exhibitors to promote new products, existing products and current best-selling products through Connections and creative eblasts.

    We will work with each exhibitor to identify dealers that would benefit from attending the Conference and reach out to help encourage them to attend. DPHA will create an easy button that Showcase exhibitors can use to promote their participation at the Conference by providing compelling content that you can issue to your customers and prospects that explain the benefits dealers will receive from attending the Conference.

    The venue offers another incentive for DPHA members to attend. We again will be located at a first-class resort with all of the amenities, services and luxury experiences that you expect from an award-winning property with one exception - the price. We've negotiated an unbelievable room rate of $179 per night plus tax and resort fee.

    Space is already limited, but you still have a chance to join these other members who will be promoting their products and services in Chandler, AZ:

  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • Americh Corporation - #509
  • Amerock - #607
  • Ashley Norton - #608
  • Axent Corporation - #209
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilsons/Sterlingham - #309
  • Barclay Products - #602 and #604
  • Bathroom Butler Dezign - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Hamilton Sinkler - #208
  • Hansgrohe - #302
  • Hastings Tile & Bath - #508
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • Lacava - #101
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • MrSteam - #501
  • MTI Baths - #305
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Palazzani USA - #106
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Ryvyr - #102
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Victoria & Albert Bath - #308
  • Water, Inc. - #603
  • WETSTYLE - #512

      Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt at 224-999-0434 or email Jim at jbabbitt@dpha.net. Do so now, because given the initial response we've received for booth space, we expect a complete sell out in the next several weeks. And if you don't exhibit, you can't promote your products or services on or anywhere near the show floor.

      www.dpha.net


      Posted 07/14/2017




      Do You Want to Help Lead? 2018 Board of Directors' Applications are Now Being Accepted

      Would you like to help set the strategic direction for the industry's leading trade association? Would you like to make your industry better? Would you like to expand your network and learn more about your industry? Would you like to give back to your industry and be a meaningful contributor to its future growth? If you answered "yes" to any of those questions, then consider submitting your name to serve as a Director on the 2018 DPHA Board of Directors. The Nominating Committee will be meeting in the next several weeks and we want to make sure that all Association members are aware of the opportunity to submit their names for Board consideration. If you are interested, send an email to jbabbitt@dpha.net. The deadline for submitting your application is Friday, July 14, 2017.

      www.dpha.net


      Posted 07/07/2017




      Knowledge is Power: Rise Above the Rest - 2017 Conference Registration is Open

      DPHA has finalized the speakers for this year's 2017 Annual Conference and Product Showcase being held from October 12-14 at the Sheraton Grand at Wild Horse Pass resort in Chandler, AZ, and we will have a full conference prospectus available for downloading in the next few weeks. In the interim, we have received numerous requests to start taking conference attendee registrations, so you can now either register for the conference by clicking here to download the conference registration form, or you can go to the members-only side of the website and follow the path "2017 Conference > 2017 Conference On-Line Sign-up" to register electronically (this latter option only available if paying by credit card).

      We will be describing programs in more detail in the upcoming conference prospectus as well as "special edition" conference Connections issue, but here are several highlights to whet your appetite:

  • Registration Fees - $800 per member and $450 spouse fees

  • Sales Training Trak Program - The Program & Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), are offering a new sales training program at this year's conference. Led by Robb Best (Elkay), the sales training program offers both classroom learning and a roundtable workshop.
  • Attendance is limited to individuals who have never attended the DPHA conference previously, and is meant to be a more "sales intensive" focus.
  • Cost to attend is $245 per person (currently limited to 40 participants)
  • The special $245 rate for a participant in the sales training program is only available to those who have someone else from their company attending the conference on a full conference fee.
  • The special $245 rate covers admittance to the conference for the following events:
    - Friday - 5 to 7:30 p.m. Reception in the Product Showcase
    - Saturday -
  • 8:00 to 9 a.m. - Breakfast in Exhibit Hall
  • 8:00 to 11:45 a.m. - Product Showcase
  • Noon to 1:30 p.m. - Awards Luncheon (Product Showcase not open for booth tear-down until 1:30 p.m.)
  • 1:45 to 5:15 p.m. - Sales Intensive Training Program
  • 7 to 10:30 p.m. - Closing Banque

  • Other optional activities include -
  • Golf on Wednesday, October 11th at 1 p.m. - $200 per person at the Whirlwind Golf Course
  • Arizona Food Tour on Wednesday, October 11th at 5:30 to 9 p.m. - $175 per person, but seating is limited. To qualify for a possible seat on the bus at no charge, submit a Professional category 2017 awards nomination.
  • 5K Fun Run/Walk on Thursday, October 12th at 4:30 to 6 p.m. - there is no charge for this activity, and further details will be announced prior to the start of the conference.

      To see the updated conference schedule at any time, visit www.dpha.net, follow the path "Membership > Conferences" and scroll down the page. And if you have any questions about the 2017 Annual Conference and Product Showcase or the new sales training program, please contact Jim Babbitt at jbabbitt@dpha.net or Rebekah Covay at rebekah@dpha.net.

      www.dpha.net


      Posted 07/07/2017




      The 17-in-17 Program Recognizes Gianni LaCapra from DSA (Decorative Sales Associates)

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Gianni LaCapra of DSA (Decorative Sales Associates) in Miami, FL.

      Gianni has literally grown up in the DPH industry - her father is Noel Garcia and her aunt is Myra Montes, both from DSA. Although Gianni graduated from medical school several years ago, she ended up joining the family business. Since then, she has been instrumental in getting DSA more focused on architects and developers in her market. Gianni's is also actively involved with her community, participating in the ride-for-cancer and the many other charity events in the south Florida area.

      Connections: How long have you been in the DPH industry?
      Gianni: That is always a good question. I like to say that I officially started my career in the DPH industry when I was 12 years old, punching holes in Vita Bath literature over the summer. It is amazing how much you can learn by just staring at literature all day. I grew up in the industry making sales calls with my father and my aunt on my days off from school. So I guess one can say I have been in the DPH industry my whole life. Officially, I started my full time (adult) employment in 2008 working as the National Sales Manger for High Point as well as doing sales and marketing for DSA.

      Connections: What has surprised you about the industry?
      Gianni: You never stop learning. When you consider of Decorative Plumbing & Hardware, you think, how complicated can it really be? There is so much more to this industry than good looking plumbing fixtures. In order to be a true professional, you need to understand the basic of plumbing (what we like to call plumbing 101), understand customers, markets, trends and so much more. If someone would have told me in 2009 that 9 years later I would still have SO much more to learn, I would have never believed them.

      Connections: What is the biggest challenge you have faced in our industry?
      Gianni: My biggest challenge is also my biggest surprise. We are all so busy and set on our way of doing things that people forget to open their eyes and ears to new things. Just because you have always sold a certain product does not mean that you shouldn't be open to learning about another product or product category. Knowledge is the best tool that we have. I ask industry veterans to take time to consider new things and our industry rookies not to be scared to try something different and take time to learn.

      Connections: What do you enjoy about being in this industry?
      Gianni: I can really say that I love what I do. After so many years, your customers become like family. Work doesn't feel like work when you enjoy the people that you meet with daily. The DPH industry is so much than plumbing, it is about the relationships that have been built along the way. Few industries have people that are competitors and have been friends for 30 plus years.

      Connections: Anything else you would like to add?
      Gianni: I just want to say thank you for this honor. With so many people that have accomplished so much in the DPH industry, it is truly an honor to be included in the 17-in-17 program.

      If you would like to nominate someone for inclusion in the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 07/07/2017




      Stand Up and Be Recognized, June 2017 Recognition Program Graduates!

      DPHA is pleased to honor the June 2017 graduating class of DPH professionals who have successfully passed all of the new Recognition Program examinations. They are:

      Bath & Kitchen Category:

  • Marcia Dupree, Robinson Supply/The Bath Splash Showroom
  • Alan Roa, Robinson Supply/The Bath Splash Showroom

      General Knowledge Category:

  • Marcia Dupree, Robinson Supply/The Bath Splash Showroom

      And for those folks who are current participants in the Recognition Program but who initially signed up for the testing program prior to January 1, 2017, don't forget that, as we announced in earlier issues of Connections, you will need to successfully complete the following four revised tests before being eligible to receive your 2017 category completion certificates:

    1) Lavatory Faucets (Bath & Kitchen Category)
    2) Kitchen Faucets (Bath & Kitchen category)
    3) Locks and Latches (Hardware category)
    4) Care and Maintenance (General Knowledge category)

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      Additionally, the Education Committee, under the leadership of Fred Felder (Simon's Supply) and Traci D'Antoni (D'Antoni Sales Group), along with the Recognition Program Subcommittee headed by Jerry Williams (WMS Decorative Resource), is excited to announce a new benefit for the Recognition Program participants - anyone who successfully completes all 22 testing modules in 2017 will receive a desk name plate announcing their accomplishment.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 07/07/2017




      Happy Birthday, USA!

      This is the Independence Day edition of the DPHA Connections. July 4 is the day we celebrate the noble experiment that has lead to the greatest democracy in the history of the world. Let's take our time machine back to Colonial America where a group of educated, successful ideologues decided that they wanted to have a larger say in how they lived, were governed and taxed. Thomas Paine's best selling Common Sense argued that an island could not rule a continent. Many colonial intellectuals believed their right to self-determination was manifest from a higher authority. And given the outcome, perhaps there is more truth to that sentiment than many would like to admit.

      "The republican experiment launched so boldly by the revolutionary generation in America encountered entrenched opposition in the two centuries that followed, but it thoroughly vanquished the monarchial dynasties of the nineteenth century and then the totalitarian despotism of the twentieth, just as Jefferson predicted it would," wrote Joseph J. Ellis in his Pulitzer Prize-winning book, Founding Brothers. In 2017, the United States is the oldest enduring republic in the history of the world, with a set of political institutions and traditions that have stood the test of time.

      When we look back on the revolutionary era, it's hard to imagine how our founding brothers believed they could take on the most powerful military force in the world and win. How could they imagine that creating a republican form of government based on the principle of popular sovereignty could succeed when it had never done so previously for any sustainable period of time, or attempt to oversee a landmass as large as the 13 original colonies?

      Brilliant, principled men with a dream met in Philadelphia in June and July 1776 to debate breaking ties with their motherland and declaring independence. John Adams, who was very much the COO of the American Revolution, convinced Thomas Jefferson to draft a formal statement that would justify the colonies declaring their independence. And certainly, Jefferson was up to the challenge. On July 2, 1776, the Continental Congress voted affirmatively to become independent. Two days later, the Congress formerly adopted Jefferson's Declaration. For the past 240 years, Americans have celebrated this remarkable event. As we barbeque, enjoy the summer weather with family and friends and watch fireworks, let's take a moment to reflect on and marvel at the unfathomable accomplishment that resulted from our founding father's vision. We enjoy the great fortune and opportunity - despite all of our problems - to live in the greatest republic in the history of mankind. Enjoy July 4!

      www.dpha.net


      Posted 06/30/2017




      Remember - The 2017 DPHA Award Nominations Are Underway and Run Through July 15th

      Everyone wants to be appreciated and recognized for their contributions, but few of us take the time to say thank you to our exceptional peers for what they do for our companies, our organization and our industry. We want to change this trend by encouraging you to submit applications and nominations to the 2017 DPHA Awards program. The deadline to submit applications and nominations is July 15 for the following honors:

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain
    - DPHA Products of the Year (POTY) -
  • Plumbing Product, Fixtures (sinks, tubs, toilets) - 2016 winner was the Alape 2step Sink
  • Plumbing Product, Water Delivery (faucets, showerheads and valves) - 2016 winner was Axor's ShowerSelect SoftCube Thermostatic Trim
  • Furniture - 2016 winner was The Galley Dresser
  • Hardware - 2016 winner was Hamilton Sinkler's DP140Z Triangular Door Pull Accessories - 2016 winner was Mr. Steam's Linear Steamhead

      Now is your chance to recognize peers for their outstanding contributions to the industry and association by clicking on www.dpha.net and logging into the members-only side of the web site. There you will find a link which takes you to an online nomination form that enables you to submit nominations. There is also a second link that will allow you to download award nominations forms in a .pdf-fillable format.

      For the Product of the Year awards (POTYs), DPHA has also confirmed an independent panel of distinguished industry editors, designers and professionals for judging the five different products of the year. Those judges are:

    1) Mary Jo Peterson, Mary Jo Peterson Design
    2) Stacy Shoemaker, Editor Hospitality Design
    3) Eliot Sefrin, Editor Emeritus of KBDN
    4) Lindsay Crozier, Architect at Made LLC
    5) Nicole Wieland, Builder/Designer at Charleston Building & Development

      And don't forget that last year the Awards Committee added the Dealer's Choice Award, an award that provides another opportunity to promote your products as award-worthy in front of the staffs of every DPHA dealer. In case you had forgotten, the Dealers' Choice award works as follows:

  • Every product submitted for the 2017 Product of the Year (POTYs) will be eligible to win the Dealer's Choice Award.
  • Voting will take place immediately following the annual conference and will be open for approximately six weeks.
  • All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person.
  • The winner will be announced during the opening session of the 2018 Conference.

      Manufacturers: When was the last time you were handed a golden opportunity to have your new products analyzed and critiqued by leading journalists of publications that are read and respected by your clients and prospects? DPHA is providing you this opportunity. Be sure to take advantage of it.

      www.dpha.net


      Posted 06/30/2017




      Do You Want to Help Lead? 2018 Board of Directors' Applications are Now Being Accepted

      Would you like to help set the strategic direction for the industry's leading trade association? Would you like to make your industry better? Would you like to expand your network and learn more about your industry? Would you like to give back to your industry and be a meaningful contributor to its future growth? If you answered "yes" to any of those questions, then consider submitting your name to serve as a Director on the 2018 DPHA Board of Directors. The Nominating Committee will be meeting in the next several weeks and we want to make sure that all Association members are aware of the opportunity to submit their names for Board consideration. If you are interested, send an email to jbabbitt@dpha.net. The deadline for submitting your application is Friday, July 14, 2017.

      www.dpha.net


      Posted 06/30/2017




      Don't Forget - You Can Reserve Hotel Rooms for the 2017 DPHA Annual Conference

      The DPHA Annual Conference returns to the Sheraton Wild Horse Pass Resort in Phoenix, AZ, October 12-14, 2017. The reason why DPHA is returning to the Wild Horse Pass Resort is obvious to everyone who attended the 2013 Conference there. The place is fantastic!

      The Sheraton Wild Horse Pass is a beautiful resort, situated adjacent to the Gila River Indian Community and just 12 miles from Phoenix's Sky Harbor International Airport (PHX). Everything you would want to see or touch in Phoenix can be reached in just 20 minutes by car.

      Amenities? You betcha and only the finest. There are two golf courses, an outdoor pool, and plenty of family activities. The Kai restaurant was voted best in Phoenix for its ability to tantalize the palate with a seasonal menu featuring local and indigenous fare. The Aji Spa is the perfect place to wash away the stresses of the day.

      There are 500 rooms and suites with Native American-inspired décor plus private balconies or terraces. Technology includes a flat screen TV and high speed Internet access.

      It truly is a great property for a great group of members and room reservations are open now. Click here to make sure you don't miss out.

      Conference Registration - don't worry, you haven't missed it yet. We are working on the conference prospectus and registration form right now, and will have it ready for everyone in the next week or two. When it is ready, we will notify everyone with an email blast as well as featuring it as the lead article in that week's issue of Connections. In the meantime, if you would like to see the basic schedule for the conference, just go www.dpha.net, follow the path "Membership > Conferences" and scroll down the page. Thanks for your patience and we look forward to seeing you in Arizona this October.

      www.dpha.net


      Posted 06/23/2017




      The 17-in-17 Program Recognizes Mindy Sevinor from Salem Plumbing Supply

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Mindy Sevinor of Salem Plumbing Supply/Designer Bath in Salem, MA.

      Mindy is living proof that nice people finish first. You may not meet a nicer or more humble professional in the decorative plumbing and hardware industry. Don't let Mindy's naturally friendly nature and glass half-full perspective take away from the fact though that she is a savvy, seasoned professional who is at the top of the DPH game. That is why DPHA is recognizing Mindy as a member of the 17-in-17 program.

      In every way, it seems Mindy and her showroom, Designer Bath in Beverly, MA, have excelled. Mindy works alongside her brother Jason and dad Ralph Sevinor. The showroom has been honored with numerous Best-in-Boston and other awards, reflecting Mindy's understanding of market needs and her ability to create compelling customer experiences. She uses a combination of vignettes, faucet walls and live displays to showcase lines. There are 18 working faucets, multiple showerheads and a functional steam unit that offer Designer Bath customers multi-sensory experiences.

      Mindy gives back to the industry through numerous channels. She is one of the rising young leaders in our industry and willingly shares her experience and expertise with peers. Mindy and Kymberly Weiner (Best Plumbing Tile & Stone) led a workshop on how to use tablets in showrooms at the 2014 DPHA Annual Conference and Mindy served as a panelist for a workshop presented at the 2013 Annual Conference.

      Mindy is a loyal attendee of DPHA conferences and regional meetings and other industry events. She generously volunteers her time to help others. She was honored by Supply House Times 20 Young Execs in 2013 and was honored by the Forte Buying Group with a distinguished service award in 2014. And currently, Mindy serves on Forte's Board of Directors. Mindy also gives back to those who are less fortunate - she has worked at an orphanaqe in Equador, helped build schools in Guatemala and helped build houses in Bolivia.

      For all of these reasons and many more, our congratulations and thanks go out to Mindy!

      If you would like to nominate someone for inclusion in the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 06/23/2017




      Let DPHA Help Pay for Your Child's or Grandchild's College Education

      We know that with so much going on in everyone's lives right now that many people forget our association has a way to help the children or grandchildren of a DPHA member with the cost of college. Before the summer gets into full swing and your attention may be diverted, remember DPHA's Council of Fellows is currently accepting applications for its 2017 Scholarship Fund. Applications must be received by July 31st, 2017.

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      Download the application.

      Application Requirements:
  • Applicant must be the child or grandchild of a DPHA member employee.
  • Applicant must be a high school graduate currently enrolled in a college or university.
  • Applications must be accompanied by a high school transcript, and if in college, a college transcript.
  • Applicant must submit a double-spaced typed essay addressing the topic, "Why I Should Be Considered for the DPHA Memorial Scholarship." This essay should not exceed 1,200 words.
  • To be considered for the award during a given year, applications must be received at the DPHA office by the close of business July 31, 2017.

      Selection Criteria:
  • Applicant must fulfill all application requirements and complete the DPHA Memorial Scholarship Application Form.
  • Essays will be judged on content, writing skills and adherence to accepted grammatical standards.
  • Applicants must be well-rounded students, involved in extracurricular and civic activities and sports.
  • The DPHA Council of Fellows reserves the right to interview Scholarship finalists prior to selecting a recipient.

      If you have any questions, please don't hesitate to contact Jim Babbitt via email at jbabbitt@dpha.net or phone at 224-999-0434 (if you get his voice mail, please leave a message). Having sent his own four children to college, Jim certainly can "feel your pain".

      www.dpha.net


      Posted 06/23/2017




      The 17-in-17 Program Recognizes Matt Churchill from Water Street Brass

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Matt Churchill, the founder and president of Water Street Brass.

      In 2012, Water Street Brass (formerly known as Jamestown Furniture Hardware), comprised six employees, but since that time and under Matt's leadership, the company has grown to more than 35 employees. Matt has truly embraced the decorative hardware industry and has a natural ability to understand the needs of his customers whether it be designs, finishes or customer service. He is constantly looking for new ways to drive Water Street's product, designs and custom capabilities to the next level.

      Involved in the DPH industry since 2008, Matt was surprised on how small this industry actually is and how close the people are within the industry. He is thankful for the many relationships he's formed in the business and which drive Matt to continually strive to do better and push him harder each and every day.

      Matt feels that his biggest personal challenge in the industry right now is keeping up on displays. With a growing product line, it is hard to keep Water Street Brass' retail partners up to date with their latest and greatest offerings.

      What does Matt enjoy about being in the industry? The people. The people are fun, which in turn makes his job fun. As Matt told us, "there are so many interesting individuals in the industry". Congratulations, Matt!

      If you would like to nominate someone for inclusion in the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 06/16/2017




      Make a Splash in Chandler, AZ with a Conference Sponsorship

      DPHA offers a menu of conference sponsorship opportunities available to showrooms, manufacturers and representatives. Each level of sponsorship provides different marketing benefits. However, the most significant benefit that you receive when electing to serve as a DPHA corporate sponsor is the statement you make to the industry. Your sponsorship tells the industry that you believe in DPHA's mission and programs. You are not only talking the talk, you are walking the walk to enhance professionalism and improve quality in the decorative plumbing and hardware industry.

      2017 CONFERENCE SPONSORSHIP OPPORTUNITIES

      SATURDAY NIGHT BANQUET SPONSOR ($4,250)
  • Recognition as banquet sponsor at the banquet
  • Recognition as banquet sponsor in the conference Newsleak
  • Premier signage at the banquet
  • Ability to show PowerPoint during the banquet
  • Free quarter-page ad in the Conference Newsleak

      FRIDAY NIGHT RECEPTION SPONSOR ($3,500)
  • Recognition as reception sponsor at the reception
  • Recognition as reception sponsor in the conference Newsleak
  • Premier signage at the reception
  • Ability to show PowerPoint during the reception

      SATURDAY AWARDS LUNCH SPONSOR (2 sponsorships available at $1,750 each or one sponsorship at $3,000)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the conference Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      KEY CARD SPONSOR ($3,000)
  • Company's name and logo will appear on the room keycards that are given to members when they check into the hotel
  • Recognition as the key card sponsor in the meeting Newsleak
  • Premier signage at the conference
  • Signage at the exhibitor's booth in the Product Showcase
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      FRIDAY LUNCH SPONSOR ($2,750)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the conference Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      WINE SPONSOR ($2,500)
  • Company's name and logo will appear on the room keycards that are given to members when they check into the hotel
  • Recognition as the wine sponsor in the meeting Newsleak
  • Premier signage at the bar
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      GOLF OUTING SPONSOR ($2,500)
  • Recognition as golf outing sponsor at the bar following the Wednesday outing
  • Recognition as golf outing sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      LANYARD SPONSOR ($2,250) (taken in 2017 by LPG Buying Group)
  • Your company logo/name placed on the name badge lanyard given to attendees
  • Recognition as lanyard in the conference Newsleak
  • Premier signage at the conference
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      COFFEE BAR SPONSOR, FRIDAY ($1,500)
  • Sponsorship is for all coffee set-ups on Friday during the Product Showcase
  • Recognition as the Friday coffee bar sponsor in the meeting Newsleak
  • Premier signage at the coffee service on Friday
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      COFFEE BAR SPONSOR, SATURDAY ($1,500)
  • Sponsorship is for a fancier coffee set-up on Saturday morning during the Product Showcase
  • Recognition as Saturday coffee bar sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      SMOOTHIE BAR SPONSOR ($1,250)
  • Sponsorship is for a Smoothie Bar set-up on Friday afternoon during the Product Showcase
  • Recognition as Friday Smoothie Bar sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      BREAKFAST SPONSOR ($1,100) (5 sponsorships available)
  • Recognition as breakfast sponsor at breakfast
  • Exclusive opportunity to show products on PowerPoint played during the breakfast
  • Recognition as banquet sponsor in the conference Newsleak
  • Premier signage at the breakfast
  • Ability to show PowerPoint during breakfast

      BAR SPONSOR ($1,100) (2 of 3 taken for Friday night; all 3 available for Saturday night)
  • Recognition as a bar sponsor at banquet
  • Recognition as a bar sponsor in the conference Newsleak
  • Premier signage at the bar

      If you are interested in taking a Conference Sponsorship, email Jim Babbitt at jbabbitt@dpha.net or click here to download a copy of the DPHA 2017 Sponsorship & Advertising Registration Form.

      www.dpha.net


      Posted 06/16/2017




      So, You Think You Know It All?

      During the past year or so, hundreds of people have taken the DPHA Recognition Program sample test, and yet no one has come close to getting all the answers correct on their first try (or second or third, for that matter). Many of our readers are under the impression that the DPHA Education Manuals are for people just starting out in our industry. Although that is certainly the target audience for many of our manuals, newcomers are not the only audience or the only demographic that can benefit from the content, sales tips and technical guidance offered in DPHA Education Manuals.

      The manuals help showroom sales professionals become better. Taking a second or even third look through the material helps jog memories that make you a better and more trusted advisor to your clients.

      The DPHA Education Manuals are also the source for the DPHA Recognition Program, which recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. Each Recognition Program exam is based on information contained in the DPHA Education Program Manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA issues certificates to those participants who successfully pass all of the plumbing, hardware and general knowledge programs electronically. For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net.

      So how about trying something during a few of those "kick back" moments during the summer?As we said before, several people (both members and non-members alike) have tried taking our Recognition Program sample test over the past several months, and no one has come even close to passing the test, which includes one question from 21 of our current 22 Recognition Program tests. Needless to say, the results have been entertaining, fun and informative. So go ahead, click here and see how you do.

      As long as you enter your email address correctly, you should get an email almost immediately letting you know your results, and you may take the testas often as you like. The results will be known only to yourself and Jim Babbitt, and he knows how to keep a secret. On the other hand, if someone successfully completes the sample test on their first attempt, Jim will be sure to announce that fact in an upcoming issue of Connections. So sit back, grab another cup of coffee and see how you do. Or do you really think you know it all?

      www.dpha.net


      Posted 06/16/2017




      The 2017 DPHA Award Nominations Are Underway and Run Through July 15th

      Everyone wants to be appreciated and recognized for their contributions, but few of us take the time to say thank you to our exceptional peers for what they do for our companies, our organization and our industry. We want to change this trend by encouraging you to submit applications and nominations to the 2017 DPHA Awards program. The deadline to submit applications and nominations is July 15 for the following honors:

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain
    - DPHA Products of the Year (POTY) -
  • Plumbing Product, Fixtures (sinks, tubs, toilets) - 2016 winner was the Alape 2step Sink
  • Plumbing Product, Water Delivery (faucets, showerheads and valves) - 2016 winner was Axor's ShowerSelect SoftCube Thermostatic Trim
  • Furniture - 2016 winner was The Galley Dresser
  • Hardware - 2016 winner was Hamilton Sinkler's DP140Z Triangular Door Pull Accessories - 2016 winner was Mr. Steam's Linear Steamhead

      Now is your chance to recognize peers for their outstanding contributions to the industry and association by clicking on www.dpha.net and logging into the members-only side of the web site. There you will find a link which takes you to an online nomination form that enables you to submit nominations. There is also a second link that will allow you to download award nominations forms in a .pdf-fillable format.

      For the Product of the Year awards (POTYs), DPHA has also confirmed an independent panel of distinguished industry editors, designers and professionals for judging the five different products of the year. Those judges are:

    1) Mary Jo Peterson, Mary Jo Peterson Design
    2) Stacy Shoemaker, Editor Hospitality Design
    3) Eliot Sefrin, Editor Emeritus of KBDN
    4) Lindsay Crozier, Architect at Made LLC
    5) Nicole Wieland, Builder/Designer at Charleston Building & Development

      And don't forget that last year the Awards Committee added the Dealer's Choice Award, an award that provides another opportunity to promote your products as award-worthy in front of the staffs of every DPHA dealer. In case you had forgotten, the Dealers' Choice award works as follows:

  • Every product submitted for the 2017 Product of the Year (POTYs) will be eligible to win the Dealer's Choice Award.
  • Voting will take place immediately following the annual conference and will be open for approximately six weeks.
  • All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person.
  • The winner will be announced during the opening session of the 2018 Conference.

      Manufacturers take note: When was the last time you were handed a golden opportunity to have your new products analyzed and critiqued by leading journalists of publications that are read and respected by your clients and prospects? DPHA is providing you this opportunity. Be sure to take advantage of it.

      www.dpha.net


      Posted 06/09/2017




      Your June Reminder - An Easy Way to Recognize Rising Stars

      The DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. Click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 06/09/2017




      Only a Limited Amount of Booth Spaces Remain Available for the 2017 DPHA Product Showcase

      Do you want to end your year with a bang? If so, DPHA is providing an opportunity for member companies to place their products in front of an elite group of experienced and market-savvy distributors that run the best showrooms in North America. Plan to exhibit at the 2017 DPHA Annual Conference and Product Showcase, October 12-14, 2017 at the Sheraton Grand at Wildhorse Pass Resort in Chandler, AZ.

      This year's showcase will once again be a must-see event! DPHA will conduct a multifaceted marketing campaign targeting hundreds of dealer showrooms throughout North America. This effort will provide multiple reasons for dealers to attend. We will partner with you and every one of the Showcase exhibitors to promote new products, existing products and current best-selling products through Connections and creative eblasts.

      We will work with each exhibitor to identify dealers that would benefit from attending the Conference and reach out to help encourage them to attend. DPHA will create an easy button that Showcase exhibitors can use to promote their participation at the Conference by providing compelling content that you can issue to your customers and prospects that explain the benefits dealers will receive from attending the Conference.

      The venue offers another incentive for DPHA members to attend. We again will be located at a first-class resort with all of the amenities, services and luxury experiences that you expect from an award-winning property with one exception - the price. We've negotiated an unbelievable room rate of $179 per night plus tax and resort fee.

      Space is already limited, but you still have a chance to join these other members who will be promoting their products and services in Chandler, AZ:
  • Accel Group/David Hawkins Design Management - #113
  • Accurate Lock & Hardware - #410
  • AD Waters USA - #213
  • Amerec - #403
  • Americh Corporation - #509
  • Ashley Norton - #608
  • Axent Corporation - #209
  • Baci by Remcraft - #205
  • BainUltra - #202 and #204
  • Barber Wilsons/Sterlingham - #309
  • Barclay Products - #602 and #604
  • Bathroom Butler Dezign - #111
  • Berenson & R. Christensen Hardware - #303
  • Bravo Business Media - #402
  • Brizo Faucet Company - #211
  • California Faucets - #504
  • Cement Elegance - #513
  • Colonial Bronze - #203
  • Dezi Home - #502
  • Dornbracht Americas - #210
  • Elkay - #300
  • Fleurco, Inc. - #510
  • Frank Allart & Company - #313
  • Franke Consumer Products - #401 and #500
  • Franz Viegener - #600 and #602
  • GRAFF - #301 and #400
  • Hamilton Sinkler - #208
  • Hansgrohe - #302
  • Hastings Tile & Bath - #508
  • Hydro Systems - #601
  • Icera - #212
  • Infinity Drain - #312
  • Julien, Inc. - #412
  • Kartners Bathroom Accessories - 405
  • KEUCO Management Inc. - #201
  • Lacava - #101
  • Lenova - #404
  • MCN European Enterprises - #413
  • Mountain Plumbing Products - #409
  • MrSteam - #501
  • MTI Baths - #305
  • Nantucket Sinks - #612
  • Nikles USA - #503
  • Oceania Bath - #505
  • OMNIA Industries - #100
  • Pentair Everpure - #310
  • ROHL LLC - #408
  • Samuel Heath - #511
  • SLIK Portfolio - #109
  • Steamist - #304
  • ThermaSol Steambath - #200
  • THG USA - #311
  • Top Notch Distributors - #411
  • Valley Acrylic - #105
  • Victoria & Albert Bath - #308
  • WETSTYLE - #512

      Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt at 224-999-0434 or email Jim at jbabbitt@dpha.net. Do so now, because given the initial response we've received for booth space, we expect a complete sell out in the next several weeks. And if you don't exhibit, you can't promote your products or services on or anywhere near the show floor.

      www.dpha.net


      Posted 06/02/2017




      Stand Up and Be Recognized, May 2017 Recognition Program Graduates!

      DPHA is pleased to honor the May 2017 graduating class of DPH professionals who have successfully passed all of the new Recognition Program examinations. They are:

      Bath & Kitchen Category:
  • Paul Martin, Simon's Supply

      Hardware Category:
  • Noelle Rogovin, The Plumbing Place

      General Knowledge Category:
  • Paul Martin, Simon's Supply

      Special Acknowledgement to those who have completed all THREE categories - Bath & Kitchen, Hardware and General Knowledge:
  • Paul Martin, Simon's Supply
  • Noelle Rogovin, The Plumbing Place

      And for those folks who are current participants in the Recognition Program but who initially signed up for the testing program prior to January 1, 2017, don't forget that, as we announced in earlier issues of Connections, you will need to successfully complete the following four revised tests before being eligible to receive your 2017 category completion certificates:
    1) Lavatory Faucets (Bath & Kitchen Category)
    2) Kitchen Faucets (Bath & Kitchen category)
    3) Locks and Latches (Hardware category)
    4) Care and Maintenance (General Knowledge category)

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      Additionally, the Education Committee, under the leadership of Fred Felder (Simon's Supply) and Traci D'Antoni (D'Antoni Sales Group), along with the Recognition Program Subcommittee headed by Jerry Williams (WMS Decorative Resource), is excited to announce a new benefit for the Recognition Program participants - anyone who successfully completes all 22 testing modules in 2017 will receive a desk name plate announcing their accomplishment.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 06/02/2017




      DPHA is Looking for People Interested in Coordinating Regional Meetings

      Do you want to get more involved in our association? DPHA's Marketing Committee, under the leadership of Kimberly Frechette (Infinity Drain) and Eric Phelps (Victoria + Albert Baths), is looking for people who would be interested in chairing or co-chairing possible regional meetings later this year and/or in 2018. This is a great opportunity to get more involved in the association while not having to leave the comfort of your community. If you believe there would be interest for a regional meeting in your area and you would like more information about this opportunity, please contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net.

      www.dpha.net


      Posted 06/02/2017




      There are 3 New Sponsorships Available for the 2017 DPHA Annual Conference and Product Showcase

      The Program & Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), announced three new sponsorship opportunities for the 2017 Annual Conference and Product Showcase:

      COFFEE BAR SPONSOR, FRIDAY ($1,500)
  • Sponsorship is for all coffee set-ups on Friday during the Product Showcase
  • Recognition as the Friday coffee bar sponsor in the meeting Newsleak
  • Premier signage at the coffee service on Friday
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      COFFEE BAR SPONSOR, SATURDAY ($1,500)
  • Sponsorship is for a fancier coffee set-up on Saturday morning during the Product Showcase
  • Recognition as Saturday coffee bar sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      SMOOTHIE BAR SPONSOR ($1,250)
  • Sponsorship is for a Smoothie Bar set-up on Friday afternoon during the Product Showcase
  • Recognition as Friday Smoothie Bar sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      For a full list of conference sponsorship opportunities, click here, or contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net for more information.

      www.dpha.net


      Posted 05/26/2017




      DPHA Offers a New Partner Program with CEU Events

      DPHA announced a new program with CEU Events that will offer all members discounted rates to their Continued Education platform subscription. CEU Events is an online platform for Continued Education providers that facilitates the management of existing CEU courses approved by IDCEC (ASID, IIDA, IDC, AIA and HSW). For more information, go to the members-only side of the DPHA web site and follow the path "Member Benefits > CEU Events" or click here if you already have your member login information. You may also contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net for more information.

      www.dpha.net


      Posted 05/26/2017




      If You Are Going to the ICFF Show in New York City, Make Sure Your Tour Includes DPHA Members

      If you are going to the ICFF Show next week, May 21-24, 2017 at the Jacob K. Javits Center in New York, NY, please make sure that your tour includes the following DPHA members:

  • Artelinea USA - #1235
  • Bagues Paris - #1653
  • Brizo - #409
  • Colonial Bronze - #2271
  • Dornbracht Americas - #2171
  • Duravit USA - #1439
  • Franke Kitchen Systems - #2063
  • Franz Viegener - #1129
  • Gessi North America - #2033
  • GRAFF - #309
  • Hamilton Sinkler - #2352
  • Hastings Tile & Bath - #2563
  • Infinity Drain - #1967
  • JACLO Industries - #1056
  • Julien Inc. - #1346
  • Keuco Management - #2353
  • Lacava - #1957
  • Lefroy Brooks - #819
  • Neo Metro - #1374
  • Oceania Baths - #1057
  • OMNIA Industries - #1046
  • ROHL - #1863
  • Samuel Heath & Sons - #1847
  • SLIK Portfolio - #663
  • Stone Forest - #567
  • Sun Valley Bronze - #457
  • The Furniture Guild - #1063
  • The Galley - #471
  • THG Paris - #2011
  • TOTO - #1741
  • Turnstyle Designs - #215
  • Victoria + Albert Baths - #1557
  • WETSTYLE - #357

      www.dpha.net


      Posted 05/19/2017




      The 2017 DPHA Award Nominations Are Now Open!

      Everyone wants to be appreciated and recognized for their contributions, but few of us take the time to say thank you to our exceptional peers for what they do for our companies, our organization and our industry. We want to change this trend by encouraging you to submit applications and nominations to the 2017 DPHA Awards program. The award season officially opens today and runs through July 15. You can now submit nominations for the following honors:

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain
    - DPHA Products of the Year (POTY) -
  • Plumbing Product, Fixtures (sinks, tubs, toilets) - 2016 winner was the Alape 2step Sink
  • Plumbing Product, Water Delivery (faucets, showerheads and valves) - 2016 winner was Axor's ShowerSelect SoftCube Thermostatic Trim
  • Furniture - 2016 winner was The Galley Dresser
  • Hardware - 2016 winner was Hamilton Sinkler's DP140Z Triangular Door Pull Accessories - 2016 winner was Mr. Steam's Linear Steamhead

      Now is your chance to recognize peers for their outstanding contributions to the industry and association by clicking on www.dpha.net and logging into the members-only side of the web site. There you will find a link which takes you to an online nomination form that enables you to submit nominations. There is also a second link that will allow you to download award nominations forms in a .pdf-fillable format.

      For the Product of the Year awards (POTYs), DPHA has also confirmed an independent panel of distinguished industry editors, designers and professionals for judging the five different products of the year. Those judges are:

    1) Mary Jo Peterson, Mary Jo Peterson Design
    2) Stacy Shoemaker, Editor Hospitality Design
    3) Eliot Sefrin, Editor Emeritus of KBDN
    4) Lindsay Crozier, Architect at Made LLC
    5) Nicole Wieland, Builder/Designer at Charleston Building & Development

      And don't forget that last year the Awards Committee added the Dealer's Choice Award, an award that provides another opportunity to promote your products as award-worthy in front of the staffs of every DPHA dealer. In case you had forgotten, the Dealers' Choice award works as follows:

  • Every product submitted for the 2017 Product of the Year (POTYs) will be eligible to win the Dealer's Choice Award.
  • Voting will take place immediately following the annual conference and will be open for approximately six weeks.
  • All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person.
  • The winner will be announced during the opening session of the 2018 Conference. Manufacturers take note: When was the last time you were handed a golden opportunity to have your new products analyzed and critiqued by leading journalists of publications that are read and respected by your clients and prospects? DPHA is providing you this opportunity. Be sure to take advantage of it.

    www.dpha.net


    Posted 05/19/2017




    If You Are Going to the KBC China Show in Shanghai, China, Make Sure Your Tour Includes DPHA Members

    If you are going to the KBC (Kitchen & Bath China) Show, May 31-June 3, 2017 at the Shanghai New International Expo Center in Shanghai, China, please make sure that your tour includes the following DPHA members:

  • Axent Incorporated - Hall W2, D15
  • Duravit - Hall W1, D15
  • Grohe - Hall E2, A10
  • Hansgrohe - Hall W1, D01
  • Laufen - Hall W1, C15
  • TOTO - Hall E1, B03

      www.dpha.net


      Posted 05/19/2017




      The 2017 Product Showcase Registration is Underway and Already Has Limited Availability

      Do you want to end your year with a bang? If so, DPHA is providing a limited opportunity for member companies to place their products in front of an elite group of experienced and market-savvy distributors that run the best showrooms in North America. Plan to exhibit at the 2017 DPHA Annual Conference and Product Showcase, October 12-14, 2017 at the Sheraton Grand at the Wild Horse Pass Resort in Chandler, AZ.

      This year's Showcase will once again be a must-see event! DPHA will conduct a multifaceted marketing campaign targeting hundreds of dealer showrooms throughout North America. This effort will provide multiple reasons for dealers to attend. We will partner with you and every one of the Showcase exhibitors to promote new products, existing products and current best-selling products through Connections and creative eblasts.

      We will work with each exhibitor to identify dealers that would benefit from attending the Conference and will reach out to help encourage them to attend. DPHA will create an easy button that Showcase exhibitors can use to promote their participation at the Conference by providing compelling content you can issue to your customers and prospects that explain the benefits dealers will receive from attending the Conference.

      The venue offers another incentive for DPHA members to attend. We again will be located at a first-class resort with all of the amenities, services and luxury experiences that you expect from an award-winning property with one exception - the price. We've negotiated an unbelievable room rate of $179 per night plus tax.

      Space is now limited. Manufacturers and others interested in displaying this year at the DPHA Product Showcase should contact Executive Director Jim Babbitt at 224-999-0434 or email Jim at jbabbitt@dpha.net. Do so now, because given the initial response we've received for booth space, we expect a complete sell out in the next several weeks. And if you don't exhibit, you can't promote your products or services on or anywhere near the show floor.

      www.dpha.net


      Posted 05/12/2017




      Let DPHA Help Pay for Your Child's or Grandchild's College Education

      We know that with so much going on in everyone's lives right now that many people forget our association has a way to help the children or grandchildren of a DPHA member with the cost of college. Before the summer gets here and your attention may be diverted, remember DPHA's Council of Fellows is currently accepting applications for its 2017 Scholarship Fund. Applications must be received by July 31st, 2017.

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      Download the application.

      Application Requirements:

  • Applicant must be a U.S. citizen.
  • Applicant must be the child or grandchild of a DPHA member employee.
  • Applicant must be a high school graduate currently enrolled in a college or university.
  • Applications must be accompanied by a high school transcript, and if in college, a college transcript.
  • Applicant must submit a double-spaced typed essay addressing the topic, "Why I Should Be Considered for the DPHA Memorial Scholarship." This essay should not exceed 1,200 words.
  • To be considered for the award during a given year, applications must be received at the DPHA office by the close of business July 31, 2017.

      Selection Criteria:

  • Applicant must fulfill all application requirements and complete the DPHA Memorial Scholarship Application Form.
  • Essays will be judged on content, writing skills and adherence to accepted grammatical standards.
  • Applicants must be well-rounded students, involved in extracurricular and civic activities and sports.
  • The DPHA Council of Fellows reserves the right to interview Scholarship finalists prior to selecting a recipient.

      If you have any questions, please don't hesitate to contact Jim Babbitt via email at jbabbitt@dpha.net or phone at 224-999-0434 (if you get his voice mail, please leave a message). Having sent his own four children to college, Jim certainly can "feel your pain".

      www.dpha.net


      Posted 05/12/2017




      An Easy Way to Recognize Rising Stars

      We want to remind DPHA members of the announcement we made in March and April - the DPHA 17-on-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will focus on profiling 17 individuals with 10 or less years of experience among all our membership base of dealers, manufacturers and independent sales agents. Each month from May through October 2017, two or three members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. To submit your nominations, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax at 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 05/12/2017




      Stand Up and Be Recognized, April 2017 Recognition Program Graduates!

      DPHA is pleased to honor the April 2017 graduating class of DPH professionals who have successfully passed all of the new Recognition Program examinations. They are:

      Bath & Kitchen Category:
  • Patti Finney, Best Plumbing Tile & Stone
  • Rachael Hyatt, Simon's Supply
  • Harlin Robeson, Santa Fe by Design
  • Noelle Rogovin, The Plumbing Place
  • Susan Sidney, Simon's Supply
  • Filomena Silva, Simon's Supply

      Hardware Category:
  • Rachael Hyatt, Simon's Supply
  • Paul Martin, Simon's Supply
  • Harlin Robeson, Santa Fe by Design
  • Susan Sidney, Simon/s Supply
  • Filomena Silva, Simon's Supply
  • Aimee Welch, ProSource

      General Knowledge Category:
  • Rachael Hyatt, Simon's Supply
  • Harlin Robeson, Santa Fe by Design
  • Noelle Rogovin, The Plumbing Place
  • Susan Sidney, Simon's Supply
  • Filomena Silva, Simon's Supply

      Special Acknowledgement to those who have completed all THREE categories - Bath & Kitchen, Hardware and General Knowledge:
  • Rachael Hyatt, Simon's Supply
  • Harlin Robeson, Santa Fe by Design
  • Susan Sidney, Simon's Supply
  • Filomena Silva, Simon's Supply
  • Aimee Welch, ProSource

      And for those folks who are current participants in the Recognition Program but who initially signed up for the testing program prior to January 1, 2017, don't forget that, as we announced in earlier issues of Connections, you will need to successfully complete the following four revised tests before being eligible to receive your 2017 category completion certificates:
    1) Lavatory Faucets (Bath & Kitchen Category)
    2) Kitchen Faucets (Bath & Kitchen category)
    3) Locks and Latches (Hardware category)
    4) Care and Maintenance (General Knowledge category)

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      Additionally, the Education Committee, under the leadership of Fred Felder (Simon's Supply) and Traci D'Antoni (D'Antoni Sales Group), along with the Recognition Program Subcommittee headed by Jerry Williams (WMS Decorative Resource), is excited to announce a new benefit for the Recognition Program participants - anyone who successfully completes all 22 testing modules in 2017 will receive a desk name plate announcing their accomplishment.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 05/05/2017




      Make a Splash at the 2017 DPHA Annual Conference and Product Showcase

      DPHA offers a menu of conference sponsorship opportunities available to showrooms, manufacturers and representatives. Each level of sponsorship provides different marketing benefits. However, the most significant benefit that you receive when electing to serve as a DPHA corporate sponsor is the statement you make to the industry. Your sponsorship tells the industry that you believe in DPHA's mission and programs. You are not only talking the talk, you are walking the walk to enhance professionalism and improve quality in the decorative plumbing and hardware industry.

      2017 CONFERENCE SPONSORSHIP OPPORTUNITIES

      SATURDAY NIGHT BANQUET SPONSOR ($4,250)
  • Recognition as banquet sponsor at the banquet
  • Recognition as banquet sponsor in the meeting Newsleak
  • Premier signage at the banquet
  • Ability to show PowerPoint during the banquet
  • Free quarter-page ad in the Conference Newsleak

      FRIDAY NIGHT RECEPTION SPONSOR ($3,750)
  • Recognition as reception sponsor at the reception
  • Recognition as reception sponsor in the meeting Newsleak
  • Premier signage at the reception
  • Ability to show PowerPoint during the reception

      SATURDAY LUNCH SPONSOR ($4,250)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the meeting Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      KEY CARD SPONSOR ($3,000)
  • Company's name and logo will appear on the room keycards that are given to members when they check into the hotel
  • Recognition as the key card sponsor in the meeting Newsleak
  • Premier signage at the conference
  • Signage at the exhibitor's booth in the Product Showcase
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      FRIDAY LUNCH SPONSOR ($2,750)
  • Recognition as luncheon sponsor at the luncheon
  • Exclusive opportunity to show products on PowerPoint played during the lunch
  • Recognition as luncheon sponsor in the meeting Newsleak
  • Premier signage at the lunch
  • Ability to show PowerPoint prior to lunch

      WINE SPONSOR ($2,500)
  • Company's name and logo will appear on the wine label that is affixed to the wine bottles during the Friday night reception and the Saturday night banquet
  • Recognition as the wine sponsor in the meeting Newsleak
  • Premier signage at the bar
  • Signage at the exhibitor's booth in the Product Showcase
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      GOLF OUTING SPONSOR ($2,500)
  • Recognition as golf outing sponsor at the bar following the Wednesday outing
  • Recognition as golf outing sponsor in the meeting Newsleak
  • Premier signage at the event
  • Ability to show PowerPoint during the conference sign-ups along with the other conference sponsors

      LANYARD SPONSOR (Taken in 2017 by LPG Buying Group)
  • Your company logo/name placed on the name badge lanyard given to attendees
  • Recognition as lanyard sponsor in the meeting Newsleak
  • Premier signage at the conference

      BREAKFAST SPONSOR ($1,100 - five sponsorships available)
  • Recognition as breakfast sponsor at breakfast
  • Exclusive opportunity to show products on PowerPoint played during the breakfast
  • Recognition as banquet sponsor in the meeting Newsleak
  • Premier signage at the breakfast
  • Ability to show PowerPoint during breakfast

      BAR SPONSOR ($1,100) (2 available for Friday night; 3 available for Saturday night)
  • Recognition as a bar sponsor at banquet
  • Recognition as a bar sponsor in the meeting Newsleak
  • Premier signage at the bar

      If you are interested in taking a Conference Sponsorship, email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 05/05/2017




      If You Are Going to the ICFF Show in New York City, Make Sure Your Tour Includes DPHA Members

      If you are going to the ICFF Show, May 21-24, 2017 at the Jacob K. Javits Center in New York, NY, please make sure that your tour includes the following DPHA members:

  • Artelinea USA - #1235
  • Bagues Paris - #1653
  • Brizo - #409
  • Colonial Bronze - #2271
  • Dornbracht Americas - #2171
  • Duravit USA - #1439
  • Franke Kitchen Systems - #2063
  • Franz Viegener - #1129
  • Gessi North America - #2033
  • GRAFF - #309
  • Hamilton Sinkler - #2352
  • Hastings Tile & Bath - #2563
  • Infinity Drain - #1967
  • JACLO Industries - #1056
  • Julien Inc. - #1346
  • Keuco Management - #2353
  • Lacava - #1957
  • Lefroy Brooks - #819
  • Neo Metro - #1374
  • Oceania Baths - #1057
  • OMNIA Industries - #1046
  • ROHL - #1863
  • Samuel Heath & Sons - #1847
  • SLIK Portfolio - #663
  • Stone Forest - #567
  • Sun Valley Bronze - #457
  • The Furniture Guild - #1063
  • The Galley - #471
  • THG Paris - #2011
  • TOTO - #1741
  • Turnstyle Designs - #215
  • Victoria + Albert Baths - #1557
  • WETSTYLE - #357

      www.dpha.net


      Posted 05/05/2017




      Introducing a New Program at the 2017 Annual Conference - The Sales Training Program with Robb Best

      The Program & Showcase Committee, under the leadership of Richard Campbell (Belmont Hardware) and Ryan Paul (GRAFF), are excited to announce a new sales training program being offered at this year's DPHA Annual Conference and Product Showcase. Led by Robb Best (Elkay), the sales training program offers both classroom learning and a roundtable workshop. Additional details will be forthcoming with the 2017 Conference Prospectus and Registration Form, available to the general membership right around the end of May. Here are the basic details:

  • Attendance is limited to individuals who have never attended the DPHA conference previously, and is meant to be a more "sales intensive" focus.
  • Cost to attend is $245 per person.
  • The special $245 rate for a participant in the sales training program is only available to those who have someone else from their company attending the conference on a full conference fee.
  • The special $245 rate covers admittance to the conference for the following events:
  • Friday - 5 to 7:30 p.m. Reception in the Product Showcase
  • Saturday -
  • 8:00 to 9 a.m. - Breakfast in Exhibit Hall
  • 8:00 to 11:45 a.m. - Product Showcase
  • Noon to 1:30 p.m. - Awards Luncheon (Product Showcase not open for booth tear-down until 1:30 p.m.)
  • 1:45 to 5:15 p.m. - Sales Intensive Training Program
  • 7 to 10:30 p.m. - Closing Banquet

      If you have any questions about the 2017 Annual Conference and Product Showcase or the new sales training program, please contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net.

      www.dpha.net


      Posted 04/28/2017




      Contribute to the Council of Fellows' Scholarship Fund with AmazonSmile

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      We have made it simpler for you to donate to this worthy charity while at the same time costing you absolutely nothing. If you are already an Amazon.com member, you can make contributions simply by purchasing products and services through the AmazonSmile website (click here or on the image above for the DPHA AmazonSmile link). Some often asked FAQ's about this website are:

  • What is AmazonSmile? AmazonSmile is a simple and automatic way for you to support the DPHA Council of Fellows' Scholarship Fund every time you shop, at no cost to you. When you shop at smile.amazon.com, you'll find the exact same low prices, vast selection and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to the DPHA Council of Fellows' Scholarhship Fund (or any other charitable organization you choose).

  • How do I shop at AmazonSmile? To shop at AmazonSmile simply go to smile.amazon.com from the web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.

  • Which products on AmazonSmile are eligible for charitable donations? Tens of millions of products on AmazonSmile are eligible for donations. You will see eligible products marked "Eligible for AmazonSmile donation" on their product detail pages. Recurring Subscribe-and-Save purchases and subscription renewals are not currently eligible.

  • Can I use my existing Amazon.com account on AmazonSmile? Yes, you use the same account on Amazon.com and AmazonSmile. Your shopping cart, Wish List, wedding or baby registry, and other account settings are also the same.

  • How do I select the DPHA Council of Fellows' Scholarship Fund to support when shopping on AmazonSmile? By either clicking on the link above, or on your first visit to AmazonSmile, you need to select DPHA Council of Fellows' Scholarship Fund to receive donations from eligible purchases before you begin shopping. AmazonSmile will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.

  • How much of my purchase does Amazon donate? The AmazonSmile Foundation will donate 0.5% of the purchase price from your eligible AmazonSmile purchases. The purchase price is the amount paid for the item minus any rebates and excluding shipping & handling, gift-wrapping fees, taxes, or service charges. From time to time, AmazonSmile may offer special, limited time promotions that increase the donation amount on one or more products or services or provide for additional donations to Fidelco. Special terms and restrictions may apply. Please see the relevant promotion for complete details.

  • Can I receive a tax deduction for amounts donated from my purchases on AmazonSmile? Donations are made by the AmazonSmile Foundation and are not tax deductible by you.

  • How can I learn more about AmazonSmile? Please see complete AmazonSmile program details.

      The percentage total of 0.5 may not seem like a lot, but since AmazonSmile's beginning near the end of 2013, they have sent over $46,000,000 to registered charities. So please, if you are already an Amazon.com member, please use AmazonSmile instead, make the DPHA Council of Fellows' Scholarship Fund your charity of choice, and help send children and grandchildren of fellow association members to college!

      www.dpha.net


      Posted 04/28/2017




      If You Are Going to the HD Expo in Las Vegas, Make Sure Your Tour Includes DPHA Members

      If you are going to next week's HD Expo, May 3-5, 2017 at Mandalay Bay Convention Center in Las Vegas, NV, please make sure that your tour includes the following DPHA members:

  • AMBA Products - #4477
  • American Standard - #4610
  • Delta Faucet Company - #4913
  • Duravit USA - #5369
  • Fairmont Designs - #4620
  • Grohe - #4610
  • Hansgrohe - #4909
  • Infinity Drain - #5469
  • Neo Metro - #1706
  • QuickDrain USA - #5069
  • ROHL - #3165
  • TOTO - #4811
  • Victoria + Albert Baths - #1421

      www.dpha.net


      Posted 04/28/2017




      2017 Product Showcase Registration Just Started - Here's the Timetable for Booth Selection

      DPHA has been receiving numerous inquiries regarding booth registration for the 2017 Product Showcase at our annual conference in Chandler, AZ from October 12-14, so we just wanted to reassure everyone that you haven't really missed anything yet. In fact, we have finalized the Floor Plan and have begun the booth registration process, which is as follows:

  • Gold sponsors (notified on April 14)
  • Silver sponsors (notified on April 21)
  • Bronze sponsors (individual notices will be sent on April 27)
  • 2017 Conference sponsors (individual notices will be sent on May 3)
  • 2016 Exhibitors (individual notices will be sent on May 8)
  • General membership (email blast on May 12)

      Please note: On the dates above, notices will be sent electronically around noon EDT (9 a.m. PDT).

      Additionally, when booth registration is open to the general membership, it will be announced in the May 12th issue of Connections as well as in the aforementioned email blast. Keep your eyes open for more updates and the booth registration announcements. We only have 72 booth spaces (10' by 10'), and if things go like they did in 2016, the booths will be completely booked within a week or so after registration is open to everyone.

      If you have any other questions or need help with something else, don't hesitate to contact Jim Babbitt at jbabbitt@dpha.net or via phone at 224-999-0434. And for those who are inquiring about our regular conference attendee registration, we will be sending out those notices sometime around the end of May 2017.

      www.dpha.net


      Posted 04/21/2017




      If You Are Going to the MCEE Tradeshow in Montreal, Make Sure Your Tour Includes DPHA Members

      If you are going to the MCEE Tradeshow next week, April 26 and 27, 2017 at Place Bonaventure in Montreal, Quebec, please make sure that your tour includes the following DPHA members:

  • American Standard Brands - #627
  • Delta Faucet - #436
  • Franke #520
  • Pentair - #243
  • TOTO - #201
  • Valley Acrylic - #200

      www.dpha.net


      Posted 04/21/2017




      DPHA's April 2017 Showroom Spotlight is on Derek Hankins and Simon's Hardware & Bath, by Phil Hotarek (an Education Committee Member)

      As the oldest hardware store in New York City, Simon's Hardware & Bath is the poster child for small businesses that adapt to times and change. Continuing to evolve after over 100 years in business, we all can be inspired by the fact that their secret to staying in business for so long is staying true to the heart of success in this industry. Simon's began as a hardware store and evolved with the addition of kitchen and bath products and then two more locations due to their stellar reputation amongst designers and architects. The core values and tradition of small business - offering exceptional customer service, knowledge and support - will always retain its value in the decorative plumbing industry. Simon's Hardware has certainly captured the essence of its market.

      Recently, I had a chance to talk a bit with Derek Hankins, a lock sales specialist at Simon's location at 3rd Avenue in New York City, and Sam Dinacola, the Marketing Manager:

      Phil: Derek, tell me a bit about yourself.
      Derek: I graduated from Gettysburg College with a BS in Economics, and have been in the industry for 2 years.

      Phil: What is the biggest surprise to you about our industry?
      Derek: Every day is different.

      Phil: What do you believe is the most challenging aspect of our industry?
      Derek: Staying on top of sales volume.

      Phil: If there is one thing you can sell, it's...
      Derek: Architectural and decorative locks.

      Phil: Have you registered for the Recognition Program yet, and if so, have you completed any category tests?
      Derek: Yes and yes.

      Phil: Have you benefited from participating in the Recognition Program?
      Derek: Yes.

      Phil: One thing my coworkers don't know about me is...
      Derek: I am a personal trainer.

      Phil: When your friends ask, "You sell toilets?" you say...
      Derek: I don't, I sell hardware.

      Phil: Sam, what makes Simon's Hardware & Bath unique?
      Sam: Our staff's experience level is really what separates us. Many of our sales specialists have over 20 years of experience, which really helps with product knowledge, education and keeping up with industry trends. Our clientele consists mainly of trade professionals and retail consumers. We offer quality and personalized service to our trade professionals as well as having the ability to educate retail consumers who may not have as much experience.

      Phil: What can we do as an industry to move forward?
      Sam: Raising awareness of the value of having a professional help visualize the design process. Possibly even creating a virtual reality experience for the customer to make the process more enjoyable and realistic. Using technology to enhance the customer experience.

      Phil: What do we need to do as an industry to raise awareness of the value that showrooms provide?
      Sam: Focusing on adding value through a consistent brand message. One of our goals in 2017 is to increase content marketing through social media and blogging, to not only offer our high quality products but also how-to's, design trend reviews, and customer project highlights. Continue to find new ways to deliver your showroom's value to the customer by not only offering fantastic products through a great experience, but by helping them build their own knowledge and expertise, those add-ons will help differentiate showrooms from both online and offline competition.

      Phil: Derek, how about a few fun personal questions to conclude things. What's your favorite vacation spot?
      Derek: Fishers Island, NY

      Phil: One day I'll...
      Derek: Run my own business.

      Phil: Your favorite food?
      Derek: Salmon

      Phil: What is your favorite hobby or pastime?
      Derek: Fishing and hunting.

      Phil: The first thing I'd do if I were King/Queen, is...
      Derek: Turn Monday into a second Saturday.

      www.dpha.net


      Posted 04/14/2017




      If You Are Going to the HD Expo in Las Vegas, Make Sure Your Tour Includes DPHA Members

      If you are going to the HD Expo, May 3-5, 2017 at Mandalay Bay Convention Center in Las Vegas, NV, please make sure that your tour includes the following DPHA members:

  • AMBA Products - #4477
  • American Standard Brands - #4610
  • Delta Faucet Company - #4913
  • Duravit USA - #5369
  • Fairmont Designs - #4620
  • Grohe - #4610
  • Hansgrohe - #4909
  • Infinity Drain - #5469
  • Neo Metro - #1706
  • QuickDrain USA - #5069
  • ROHL - #3165
  • TOTO - #4811
  • Victoria + Albert Baths - #1421

      www.dpha.net


      Posted 04/14/2017




      Here's Your April Reminder About DPHA's New 17-in-17 Recognition Program

      We want to remind DPHA members of the announcement we made in March - DPHA is proud to introduce the 17-on-17 Program, which is designed to recognize up-and-coming influencers in the Decorative Plumbing and Hardware business. This program will focus on profiling 17 individuals with 10 or less years of experience among all our membership base of dealers, manufacturers and independent sales agents. Each month from May thru October 2017, two or three members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. To submit your nominations, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax at 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 04/14/2017




      Stand Up and Be Recognized, First Quarter Graduates!

      DPHA is pleased to honor the first quarter 2017 graduating class of DPH professionals who have successfully passed all of the new Recognition Program examinations. They are:

      Bath & Kitchen Category:

  • Vladislav Bernard, Best Plumbing Tile & Stone
  • Shannon Boehm, Best Plumbing Tile & Stone
  • Kate Dellinger, Best Plumbing Tile & Stone
  • Toyia Frenzel, Best Plumbing Tile & Stone
  • Sherri Goldman, Best Plumbing Tile & Stone
  • Caroline Hughes, Best Plumbing Tile & Stone
  • Rachel Hyatt, Simon's Supply
  • Megan Jerkins, ProSource
  • Shahriar Jico, Best Plumbing Tile & Stone
  • Cheyenne Simone Roach, Best Plumbing Tile & Stone
  • Aimee Welch, ProSource

      Hardware Category:

  • Megan Jerkins, ProSource
  • Darren Martins, ProSource

      General Knowledge Category:

  • Vladislav Bernard, Best Plumbing Tile & Stone
  • Shannon Boehm, Best Plumbing Tile & Stone
  • Kate Dellinger, Best Plumbing Tile & Stone
  • Sherri Goldman, Best Plumbing Tile & Stone
  • Caroline Hughes, Best Plumbing Tile & Stone
  • Rachel Hyatt, Simon's Supply
  • Megan Jerkins, ProSource
  • Shahriar Jico, Best Plumbing Tile & Stone
  • Darren Martins, ProSource
  • Cheyenne Simone Roach, Best Plumbing Tile & Stone
  • Aimee Welch, ProSource

      Special Acknowledgement to those who have completed all THREE categories - Bath & Kitchen, Hardware and General Knowledge:

  • Megan Jerkins, Prosource

      And for those folks who are current participants in the Recognition Program but who initially signed up for the testing program prior to January 1, 2017, don't forget that, as we announced in last week's issue of Connections, you will need to successfully complete the following four revised tests before being eligible to receive your 2017 category completion certificates:

    1) Lavatory Faucets (Bath & Kitchen Category)
    2) Kitchen Faucets (Bath & Kitchen category)
    3) Locks and Latches (Hardware category)
    4) Care and Maintenance (General Knowledge category)

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 04/07/2017




      Mark Your Calendars - 2017 Award Nominations Will Begin on May 15

      Our office has been getting several calls in the past few weeks regarding nominations for the 2017 annual awards, so we just wanted to reassure everyone that you haven't missed anything yet. Nominations will open on May 15 and run through July 15, and we will not only announce this in the May 12th issue of Connections, but via an email blast to our entire membership on May 15th and several reminder mentions in future issues of Connections during the summer.

      Remember, everyone wants to be appreciated and recognized for their contributions, but few of us take the time to say thank you to our exceptional peers for what they do for our companies, our organization and our industry. Starting on May 15, we will be asking for just a few minutes of your time to change this trend by submitting applications and nominations to the 2017 DPHA Awards program. At that time, you will be able to submit nominations for the following honors:

  • DPHA Showroom of the Year - 2016 winner was Pierce Hardware in Dallas, TX
  • DPHA Showroom Professional of the Year - 2016 winner was Kymberly Weiner of Best Plumbing Tile & Stone
  • DPHA Manufacturing Professional of the Year - 2016 winner was Cary Hergenrother of LIXIL Brands
  • DPHA Representative Agency Professional of the Year - 2016 winner was John Matlack of Level 5 Sales & Marketing
  • DPHA Rep Agency of the Year - 2016 winner was Associated Sales
  • DPHA Manufacturer Customer Service Department of the Year - 2016 Winner was Infinity Drain
  • DPHA Products of the Year (POTY) -
  • Plumbing Product, Fixtures (sinks, tubs, toilets) - 2016 winner was the Alape 2step Sink
  • Plumbing Product, Water Delivery (faucets, showerheads and valves) - 2016 winner was Axor's ShowerSelect SoftCube Thermostatic Trim
  • Furniture - 2016 winner was The Galley Dresser
  • Hardware - 2016 winner was Hamilton Sinkler's DP140Z Triangular Door Pull
  • Accessories - 2016 winner was MrSteam's Linear Steamhead

      For the Product of the Year (POTY) awards, DPHA is also in the process of confirming an independent panel of distinguished industry editors, designers and professionals for judging the five different products of the year. Those judges will be announced at the time the award nominations open on May 15.

      Manufacturers take note: When was the last time you were handed a golden opportunity to have your new products analyzed and critiqued by leading journalists of publications that are read and respected by your clients and prospects? DPHA is once again providing you this opportunity. Be sure to take advantage of it beginning next month.

      www.dpha.net


      Posted 04/07/2017




      If You Are Going to the MCEE Tradeshow in Montreal, Make Sure Your Tour Includes DPHA Members

      If you are going to the MCEE Tradeshow, April 26 and 27, 2017 at Place Bonaventure in Montreal, Quebec, please make sure that your tour includes the following DPHA members:

  • American Standard Brands - #627
  • Delta Faucet - #436
  • Franke #520
  • Pentair - #243
  • TOTO - #201
  • Valley Acrylic - #200

      www.dpha.net


      Posted 04/07/2017




      Is This Your Last Issue of Connections?

      Is this going to be your last issue of Connections? As you may recall, last year we ran an article titled "This Is the Last Issue of Connections" as an April Fools' joke because that Friday was April 1st. Remarkably, we received more than 100 complaints via email or phone telling us how disappointed our readers were that the weekly publication was being discontinued, which necessitated response emails and phone calls assuring everyone that we were only kidding.

      That being said, since today is March 31st, we assure you that this time our inquiry above is no joke. Numerous reminders during the past three months advised that membership fees for 2017 are due today, Friday, March 31, so if we haven't received your renewal payment yet, your company's benefits will be terminated tomorrow, which includes receiving the weekly issues of Connections.

      If you have not paid your 2017 DPHA dues yet, it is not too late, but you should also be aware that there will be a 3 or 4 day delay now in getting your membership benefits re-established. As you know, dues are only $715 per year and we believe this is an incredible value given the benefits that the Association offers its members. If you are unsure as to whether or not you renewed your membership for this year and don't want to take a chance that your issues of Connections will be discontinued and your other member benefits terminated, contact Jim Babbitt now at jbabbitt@dpha.net or via phone at 224-999-0434 (if you get his voice mail, please leave a message). We truly appreciate everyone's past support, and hope we count on your participation again in 2017.

      www.dpha.net


      Posted 03/31/2017




      Don't Worry - Registration for the 2017 Product Showcase at the Annual Conference Hasn't Begun Yet

      Our office has been receiving numerous inquiries regarding booth registration for the 2017 Product Showcase at our annual conference in Chandler, AZ from October 12-14, so we just wanted to reassure everyone that no, if you are a DPHA member and interested in exhibiting this year you have not missed anything. We are working on the floor plan for the Product Showcase and in keeping with our usual process, sometime during the second half of next month (April 2017), we will send out notices for booth sign-ups and selections in the following order:

  • Platinum sponsors (and then usually 4 working days later ...)
  • Gold sponsors (and then usually 4 working days later ...)
  • Silver sponsors (and then usually 4 working days later ...)
  • Bronze sponsors (and then usually 4 working days later ...)
  • 2017 Conference sponsors (and then usually 3 working days later ...)
  • 2016 Exhibitors (and then usually 4 working days later ...)
  • General membership

      Additionally, when booth registration is open to the general membership, it will be announced in Connections as well as in a separate email blast. Keep your eyes open for more updates and the booth registration announcements. We only have 72 booth spaces (10' by 10'), and if things go like they did in 2016, the booths will be completely booked within a week or so after registration is open to everyone.

      If you have any other questions or need help with something else, don't hesitate to contact Jim Babbitt at jbabbitt@dpha.net or via phone at 224-999-0434. And for those who are inquiring about our regular conference attendee registration, we will be sending out those notices sometime around the end of May 2017.

      www.dpha.net


      Posted 03/31/2017




      There Are Four Revised Tests for Our Recognition Program Testing Participants

      The Education Committee, under the leadership of Traci D'Antoni (D'Antoni Sales Group) and Fred Felder (Simon's Supply), along with the extensive colaborative efforts of Jerry Williams (WMS Decoratve Resource) and Susan Sidney (Simon's Supply) have revised the following four Recognition Program testing modules:

    1. Lavatory Faucets (Bath & Kitchen Category)
    2. Kitchen Faucets (Bath & Kitchen category)
    3. Locks and Latches (Hardware category)
    4. Care and Maintenance (General Knowledge category)

      These four newly revised tests will be "live" as of Saturday, April 1 (seriously, no joke), and all current participants in the Recognition Program who initially signed up for the testing program prior to January 1, 2017, will need to successfully complete these new tests before being eligible to receive their 2017 category completion certificates.

      The DPHA Recognition Program recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA will electronically issue certificates to those participants who successfully pass all of the bath and kitchen, hardware and/or general knowledge programs.

      For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net or email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 03/31/2017




      It Bears Repeating - DPHA's New 17-in-17 Recognition Program

      We wanted to make sure that you didn't miss last week's announcement - DPHA is proud to introduce the 17-on-17 Program, which is designed to recognize up-and-coming influencers in the Decorative Plumbing and Hardware business. This program will focus on profiling 17 individuals with 10 or less years of experience among all our membership base of dealers, manufacturers and independent sales agents. Each month from May thru October 2017, two or three members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. To submit your nominations, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax at 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 03/24/2017




      Did You Know That DPHA Recruiting Efforts are Worth More Than Just Our Thanks?

      Did you know that there is a program that rewards you for bringing new members to DPHA? The DPHA Marketing Committee, under the astute leadership of Kim Frechette (Infinity Drain) and Eric Phelps (Victoria + Albert Baths), continue to make it worth your while to recruit new members for our association. Just have any new member list you or your company on the "Referred to DPHA by" line on any of our membership applications, and you will receive credit for that new member joining or rejoining our association.

      Indeed, the incentive program is simple and straight-forward. Modeled after frequent flyer programs, DPHA awards recruiter credits for every new member who joins or rejoins our association. There is no time limit or expiration on these recruiter credits, and they can be "cashed in" at any time for the following items:

  • 1 recruiter credit: $25 certificate
  • 3 recruiter credits: Dinner on DPHA up to $100
  • 5 recruiter credits: Dues for a year
  • 10 recruiter credits: Free conference attendance

      These recruiter credits have been tracked since January 1, 2014, so if you believe you may already have some credits to your name, just contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net. He will be happy to check his list for you. And thanks for continuing to spread the good word about our association!

      www.dpha.net


      Posted 03/24/2017




      Here's an Easy Way to Remind Everyone That DPHA is Now Accepting Applications for the Memorial Scholarship

      We know, with so much going on in your lives, many people forget that our association has a way to help the children or grandchildren of a DPHA member with the cost of college. Therefore, we have created a poster that can be posted in your lunchrooms or other appropriate areas. Just click here to download the reminder.

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      DPHA is currently accepting applications for the 2017 Memorial Scholarship.

      Download the application.

      Application Requirements:

  • Applicant must be a U.S. citizen.
  • Applicant must be the child or grandchild of a DPHA member employee.
  • Applicant must be a high school graduate currently enrolled in a college or university.
  • Applications must be accompanied by a high school transcript, and if in college, a college transcript.
  • Applicant must submit a double-spaced typed essay addressing the topic, "Why I Should Be Considered for the DPHA Memorial Scholarship." This essay should not exceed 1,200 words.
  • To be considered for the award during a given year, applications must be received at the DPHA office by the close of business July 31, 2017.

      Selection Criteria:

  • Applicant must fulfill all application requirements and complete the DPHA Memorial Scholarship Application Form.
  • Essays will be judged on content, writing skills and adherence to accepted grammatical standards.
  • Applicants must be well-rounded students, involved in extracurricular and civic activities and sports.
  • The DPHA Council of Fellows reserves the right to interview Scholarship finalists prior to selecting a recipient.

      www.dpha.net


      Posted 03/24/2017




      DPHA's New 17-in-17 Recognition Program

      DPHA is proud to introduce the 17-on-17 Program, which is designed to recognize up-and-coming influencers in the Decorative Plumbing and Hardware business. This program will focus on profiling 17 individuals with 10 or less years of experience amongst all our membership base of dealers, manufacturers and independent sales agents. Each month from May thru October 2017, two or three members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. To submit your nominations, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax at 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

      www.dpha.net


      Posted 03/17/2017




      2017 DPHA Dues are Due by March 31

      If you have not paid your 2017 DPHA dues, what are you waiting for? Dues are only $715 per year and are due by March 31. This is an incredible value given the benefits that the association offers its members. Second notices were mailed at the beginning of February and Jim Babbitt is currently going through his second round of email notices and phone calls. If we don't hear back from you soon, please be kind to Jim when he attempts to contact you one last time. If you are unsure as to whether or not your membership has been renewed for this year, don't hesitate to contact Jim at jbabbitt@dpha.net or via phone at 224-999-0434 (if you get his voice mail, please leave a message). We truly appreciate everyone's past support, and hope we count on your continued participation in 2017.

      www.dpha.net


      Posted 03/17/2017




      If You are Going to the 2017 ISH Fair, Make Sure Your Tour Includes DPHA Members

      If you are going to the ISH Fair, March 14-17, 2017 in Frankfurt, Germany, please make sure that your tour of the Messe Frankfurt includes the following DPHA members:

  • Alape - Hall 4, Level 1, Booth G54
  • Axent International - Hall 3, Level 0, Booth C61
  • Cosmics - Hall 3, Level 1, Booth B02
  • Crosswater Ltd. - Hall 3, Level 0, Booth D60
  • Dornbracht - Hall 4, Level 1, Booth F99, G54
  • Duravit - Hall 3, Level 1, Booth B99, C80
  • Franke Water Systems - Hall 4, Level 1, E46
  • Gessi - Hall 3, Level 1, Booth B20
  • GRAFF - Hall 4, Level 1, E94
  • Hansgrohe - Hall 2, Booth 02
  • Keuco - Hall 3, Level 1, Booth A21
  • KWC - Hall 4, Level 1, Booth E06
  • Laufen - Hall 3, Level 1, Booth B51
  • Lefroy Brooks - Hall 4, Level 1, Booth G52
  • Mountain Plumbing Products (in McAlpine Booth) - Hall 4, Level 0, Booth D21
  • Nikles - Hall 4, Level 1, Booth J70
  • Palazanni - Hall 4, Level 1, Booth H95
  • PomD'or - Hall 3, Level 1, Booth B02
  • Steamist - Hall 4, Level 2, F04
  • TOTO - Hall 4, Level 1, Booth H05, J45
  • Victoria + Albert Baths - Hall 3, Level 0, Booth C86

      www.dpha.net


      Posted 03/10/2017




      Time is Running Out - The Dealers' Choice Award Voting Ends March 15!

      DPHA manufacturers are market and design leaders. Their offerings represent best-in-class products that DPHA believes are deserving of recognition. That's why the DPHA Awards Committee has added a new Dealer's Choice Award (aka, the POTY). This new award provides another opportunity for manufacturers to promote their products as award-worthy in front of the staffs of every DPHA dealer.

      Every product that was submitted last year for the 2016 Product of the Year is now eligible to win the Dealer's Choice Award. Voting opened on Wednesday, February 1, and runs through next Wednesday, March 15. All dealer showroom staff members who have a DPHA login are eligible to vote. One vote per person (unless you live in Chicago - just kidding!). And in case you don't know your login information to the members-only side of the website, contact Jim Babbitt at 224-999-0434 (if you get his voice mail, please leave a message), or via email at jbabbitt@dpha.net. The winner will be announced during the opening session of the 2017 Conference.

      If you would like to refresh your memory on the various products that were nominated last year and eligible to win, just click here to download a copy of the 2016 Product of the Year Guide. Participating in the Dealers Choice Product of the Year (POTY) Award voting is easy and takes just a few minutes of your time. Just look for the voting menu tab (top menu item on the left) on the members-only side of the web site for more details. The previous award winners were chosen by an industry-wide independent panel of judges, but this time, you have a chance to help determine the winner yourself. So don't just sit there - vote!

      www.dpha.net


      Posted 03/10/2017




      If You are Going to the Architectural Digest Design Show, Make Sure Your Tour Includes DPHA Members

      If you are going to the Architectural Digest Design Show, March 16-19, 2017 at Piers 92 and 94 in New York City, please make sure that your tour includes the following DPHA members:

  • Brizo - #361
  • GlassCrafters - #482
  • Native Trails - #168
  • Pentair Everpure - TBD
  • ROHL LLC - #439
  • Ronbow Corporation - #179

      www.dpha.net


      Posted 03/10/2017




      Thank You 2017 Corporate Sponsors!


      There are some that talk the talk; then there are others who walk the walk. The following DPHA members have expressed their commitment to the Association and the industry by becoming a 2017 DPHA corporate sponsor. Their support enables DPHA to develop new benefits that make our members and industry better. Our heartfelt thanks go to:



      Gold Sponsors:

  • Elkay
  • Franke
  • GRAFF

      Silver Sponsors:

  • BainUltra
  • Barber Wilsons/Sterlingham
  • Keuco
  • Lenova
  • MTI Baths
  • ROHL
  • Victoria + Albert

      Bronze Sponsors:

  • Alno Inc.
  • AMBA Products
  • Americh
  • Axent Corporation
  • Baci by Remcraft
  • Blanco America
  • California Faucets
  • Hamilton Sinkler
  • Hansgrohe
  • Hastings Tile & Bath
  • Kartners Bathroom Accessories
  • Mountain Plumbing Products
  • MrSteam
  • Steamist
  • Top Knobs
  • TOTO USA

      DPHA Corporate Sponsors receive a number of promotional benefits, including their name and logo (with active link) appearing in each issue of Connections. They also receive the recognition and gratitude of an industry that understands and appreciates their commitment to advancing the profession. If you are interested in becoming a DPHA sponsor, please contact Jim Babbitt at 224-999-0434 or jbabbitt@dpha.net.

      www.dpha.net


      Posted 03/03/2017




      If You are Going to the Architectural Digest Design Show, Make Sure Your Tour Includes DPHA Members

      If you are going to the Architectural Digest Design Show, March 16-19, 2017 at Piers 92 and 94 in New York City, please make sure that your tour includes the following DPHA members:

  • Brizo - #361
  • GlassCrafters - #482
  • Native Trails - #168
  • Pentair Everpure - TBD
  • ROHL LLC - #439
  • Ronbow Corporation - #179

      www.dpha.net


      Posted 03/03/2017




      You Can Now Reserve Hotel Rooms for the 2017 DPHA Annual Conference

      The DPHA Annual Conference returns to the Sheraton Wild Horse Pass Resort in Phoenix, AZ, October 12-14, 2017. The reason why DPHA is returning to the Wild Horse Pass Resort is obvious to everyone who attended the 2013 Conference there. The place is fantastic.

      The Sheraton Wild Horse Pass is a beautiful resort, situated adjacent to the Gila River Indian Community and just 12 miles from Phoenix' Sky Harbor International Airport (PHX). Everything you would want to see or touch in Phoenix can be reached in just 20 minutes by car.

      Amenities? You betcha and only the finest. There are two golf courses, an outdoor pool, and plenty of family activities. The Kai restaurant was voted best in Phoenix for its ability to tantalize the palate with a seasonal menu featuring local and indigenous fare. The Aji Spa is the perfect place to wash away the stresses of the day.

      There are 500 rooms and suites with Native American-inspired décor plus private balconies or terraces. Technology includes a flat screen TV and High Speed Internet Access.

      It truly is a great property for a great group of members and room reservations are open now. Click here to make sure you don't miss out.

      www.dpha.net


      Posted 03/03/2017




      Did You Know? Just Because You Missed the 2016 Annual Conference Doesn't Mean You Have to Miss the Content

      Although we posted this notice in the November 18th, 2016 issue of Connections, after talking with many of our members over the past 3 or 4 weeks, this item bears repeating. So many DPHA members were thoroughly impressed with the quality of content presented at the 2016 Annual Conference, they wanted us to share the experience and knowledge with their coworkers. Now here's their chance. DPHA has posted the following videos on the DPHA web site:

  • Donald Miller: Mother Goose was Right: How to Tell Compelling Stories that Earn the Trust of Your Clientele

  • Jill Schiefelbein: Friends, Romans and Clients: Lend Me an Ear - Listen More, Sell More

  • Kerry Singh: Delivering Exceptional Customer Service (Even on Mondays)

      To view the videos, log on to the membership only side of www.dpha.net, click on the 2016 Conference Videos menu tab and then click on the link of the video you wish to view. If you need your login information and/or the password for the videos, please email Jim Babbitt at jbabbitt@dpha.net.

      www.dpha.net


      Posted 02/24/2017




      The DPHA February 2017 Showroom Spotlight is on Pierce Hardware, by Phil Hotarek (Lutz Bath & Kitchen)

      I recently had the privilege of speaking with Erin Bittner, from Pierce Hardware in Dallas, Texas, that began as a spotlight interview but ended up becoming an insightful discussion about our industry. I first met Erin at the DPHA Showcase in Nashville, TN in October of 2016 and found him to be very passionate about the decorative plumbing industry, which resonated in the round-table segment of the weekend. Personally, I learn the most when I engage in discussions that revolve around business ideas and strategies with colleagues. There is so much we can learn from each other, and implementing these talking points can become a catalyst in strengthening the value of our showrooms and businesses in the current market. I hope you all enjoy the interview as much as I did.

      Erin Bittner is the C.O.O. of Pierce Hardware and JCR Distributors, which has Pierce showroom locations in Dallas and Fort Worth, Texas, and he has been in the DPH industry for the past 15 years.


      Phil Hotarek: What do you see as the biggest surprises about our industry?
      Erin Bittner: The value and power of strong relationships, how complex product offerings are and how challenging product integration into the construction of the home really is. The necessity to employ a quality professional who has tremendous product knowledge and experience matters!

      Phil: The most challenging aspect of our industry?
      Erin: Keeping up with the constant change from manufacturers to reps. New price books, new displays, product discontinuations, price changes, etc., certainly make our jobs challenging, not to mention trying to utilize co-op funds to promote quality brands alongside our own branding efforts.

      Phil: Any success stories you would like to share?
      Erin: Our company was generously converted to an ESOP (employee owned), which had to be fronted by our former owner Mike McKenzie during the great recession. It's hard to convey the value of what Mike did for this company - he carried a large financial risk for the benefit of longtime employees. He saw value in their tenure and experience and had a vision for how well that value would translate into an employee owned entity. That's a huge success story!

      Phil: If there is one thing you can sell, it's...?
      Erin: If you're referring to a product, I would say The Galley Workstation. If you are talking about my experiences though, I believe it is the value of using a quality showroom. "We must be experts at communicating all that we do for our clients to ensure our full value is recognized... This is especially important when so many customers are using online tools for research and comparison. New competitors continue to drive prices down and try to steal our clients, so we need to continue to innovate, execute well and always learn more."

      Phil: Have you registered for the DPHA Recognition Program yet?
      Erin: Yes. All our new employees have been registered. The Recognition Program at first was found to be complex and confusing because employees thought that simply going through the quizzes was the recognition program itself. We are rediscovering how much the program, as well as DPHA, itself has to offer. I strongly encourage your showroom managers to reach out to the team at DPHA to review the tools available through the Aassociation you can use immediately.

      Phil: Have you completed any category tests?
      Erin: The team has. I have a personal goal to finish 5 classes in 2017.

      Phil: How have you benefited from participating in the Recognition Program, if at all?
      Erin: In addition to helping our new employees get up to speed, participation in the program aids in the mental discipline of constantly learning, even if you are already fairly knowledgeable. Our team's knowledge and experience sets us apart, so continuing education is essential to our future. Just try to pass Jim Babbitt's 21 question sample quiz and you may be humbled on what all you could learn or re-learn.

      Phil: Is that face-to-face or online training?
      Erin: On-line and face-to-face. It depends on the subject or the quality of the online material.

      Phil: What are some key factors that set you apart from other showrooms?
      Erin: We closed down our historic showroom in a boutique shopping mall area (retail space, 1500 square feet of showroom space) and moved everyone to a new location next to Love Field in Dallas, a more industrial area that allowed us to create a much larger showroom (more than triple the previous size). People are now able to see both plumbing and hardware for the entire home. We are currently remodeling the Fort Worth showroom and we continue to invest in our employees as owners. The showroom is designed in such a way that the displays and decor can be frequently changed. We show exclusive brands and products you can only see at Pierce. But at the end of the day, the quality, tenure and knowledge of our team is what matters most.

      Phil: How do you compete with the surge in e-commerce sales?
      Erin: We constantly promote and communicate the value of buying from a professional. Our actions must back up our words as well. We also use smart merchandising techniques to better convey the value of our authentic brands. We focus on making Pierce Hardware a destination for seeing the latest and greatest products in the world and creating the strongest relationship possible along the way.

      Phil: In your opinion, what do we need to do as an industry to further education in decorative plumbing amongst the masses?
      Erin: We need to formalize and scale the educational process so we can take people who have the right DNA to sell decorative products and put them through a system. We need to capture best practices from expert showrooms around the country and integrate them, and not limit to materials a manufacturer provides. A Rolls Royce may be the finest car made, but how you sell one every week is what really interests me! Having a formal program, yielding recognized credentials such as the ones architects, real estate agents and/or designers have validates the credibility of what showroom professionals are offering. It could also lead to other elements such as certain manufacturers selling only to accredited qualified showrooms. We live in a society where everything can be purchased online or is accessible through an app right at your fingertips. An experienced professional saves the consumer time and hassle in addition to providing unmatched support to the trade. Formalizing the education program may validate us as qualified professionals, providing a myriad of possibilities through recognition amongst manufacturers, reps, designers, and consumers.

      Phil: And just for fun, what is one thing your coworkers don't know about you?
      Erin: I played the tuba from 3rd grade all the way through high school. I am sure there is a "hot air" joke in there somewhere.

      Phil: When your friends ask, "You sell toilets?" you say?
      Erin: Yes, lots of them, we sell the coolest potties you've ever seen!

      www.dpha.net


      Posted 02/24/2017




      If You are Going to the 2017 ISH Fair, Make Sure Your Tour Includes DPHA Members

      If you are going to the ISH Fair, March 14-17, 2017 in Frankfurt, Germany, please make sure that your tour of the Messe Frankfurt includes the following DPHA members:

  • Alape - Hall 4, Level 1, Booth G54
  • Axent International - Hall 3, Level 0, Booth C61
  • Cosmics - Hall 3, Level 1, Booth B02
  • Crosswater Ltd. - Hall 3, Level 0, Booth D60
  • Dornbracht - Hall 4, Level 1, Booth F99, G54
  • Duravit - Hall 3, Level 1, Booth B99, C80
  • Franke Water Systems - Hall 4, Level 1, E46
  • Gessi - Hall 3, Level 1, Booth B20
  • GRAFF - Hall 4, Level 1, E94
  • Hansgrohe - Hall 2, Booth 02
  • Keuco - Hall 3, Level 1, Booth A21
  • KWC - Hall 4, Level 1, Booth E06
  • Laufen - Hall 3, Level 1, Booth B51
  • Lefroy Brooks - Hall 4, Level 1, Booth G52
  • Mountain Plumbing Products (in McAlpine Booth) - Hall 4, Level 0, Booth D21
  • Nikles - Hall 4, Level 1, Booth J70
  • Palazanni - Hall 4, Level 1, Booth H95
  • PomD'or - Hall 3, Level 1, Booth B02
  • Steamist - Hall 4, Level 2, F04
  • TOTO - Hall 4, Level 1, Booth H05, J45
  • Victoria + Albert Baths - Hall 3, Level 0, Booth C86

      www.dpha.net


      Posted 02/24/2017




      Don't Forget - The Dealers' Choice Award Voting is Open and Running Through March 15

      DPHA manufacturers are market and design leaders. Their offerings represent best-in-class products that DPHA believes are deserving of recognition. That's why the DPHA Awards Committee has added a new Dealer's Choice Award. This new award provides another opportunity for manufacturers to promote their products as award-worthy in front of the staffs of every DPHA dealer.

      Every product that was submitted last year for the 2016 Product of the Year is now eligible to win the Dealer's Choice Award. Voting opened on Wednesday, February 1, and will run though March 15. All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person (unless you live in Chicago - just kidding!). And in case you don't know your login information to the members-only side of the website, contact Jim Babbitt at 224-999-0434 (if you get his voice mail, please leave a message), or via email at jbabbitt@dpha.net. The winner will be announced during the opening session of the 2017 Conference.

      If you would like to refresh your memory on the various products that were nominated last year and eligible to win, just click here to download a copy of the 2016 Product of the Year Guide. Participating in the Dealers Choice Product of the Year Award voting is easy and takes just a few minutes of your time. Just look for the voting menu tab (top menu item on the left) on the members-only side of the web site for more details. The previous award winners were chosen by an industry-wide independent panel of judges, but this time, you have a chance to help determine the winner yourself. So don't just sit there - vote!

      www.dpha.net


      Posted 02/17/2017




      DPHA is Now Accepting Applications for the Memorial Scholarship

      The DPHA Council of Fellows established its Memorial Scholarship in 2008 with two primary goals. The first was to honor the memory of an industry leader and the second was to provide grants to the children and grandchildren of any employee working at a DPHA dealer, manufacturer, representative agency or professional organization.

      DPHA is currently accepting applications for the 2017 Memorial Scholarship.

      Download the application.

      Application Requirements:

  • Applicant must be a U.S. citizen.
  • Applicant must be the child or grandchild of a DPHA member employee.
  • Applicant must be a high school graduate currently enrolled in a college or university.
  • Applications must be accompanied by a high school transcript, and if in college, a college transcript.
  • Applicant must submit a double-spaced typed essay addressing the topic, "Why I Should Be Considered for the DPHA Memorial Scholarship." This essay should not exceed 1,200 words.
  • To be considered for the award during a given year, applications must be received at the DPHA office by the close of business July 31, 2017.

      Selection Criteria:

  • Applicant must fulfill all application requirements and complete the DPHA Memorial Scholarship Application Form.
  • Essays will be judged on content, writing skills and adherence to accepted grammatical standards.
  • Applicants must be well-rounded students, involved in extracurricular and civic activities and sports.
  • The DPHA Council of Fellows reserves the right to interview Scholarship finalists prior to selecting a recipient.

      www.dpha.net


      Posted 02/17/2017




      2017 Dues are Due!

      If you have not paid your 2017 DPHA dues, what are you waiting for? Dues are only $715 per year. This is an incredible value given the benefits that the association offers its members. Second notices were issued a few weeks ago, and if we don't hear back from you soon, please be kind to Jim Babbitt when he attempts to contact you. If you are unsure as to whether or not your membership has been renewed for this year, please don't hesitate to contact Jim at jbabbitt@dpha.net or via phone at 224-999-0434. We truly appreciate everyone's past support, and hope we count on your continued support and participation in 2017.

      www.dpha.net


      Posted 02/17/2017




      A Message from the DPHA President, Cynthia Carter

      Dear Fellow DPH Professionals:

      I don't think anyone would argue that 2016 was an interesting year and many of us are looking forward to what 2017 brings us both personally and professionally.

      It was an exceptional year for the Decorative Plumbing and Hardware Association, so I wanted to give you a recap, as well as announcing some exciting plans.

      Our 2017 Conference will be October 11th -14th at the Sheraton Grand at Wild Horse Pass in Chandler, Arizona. This is the resort where we held our 2013 conference and because of the venue's luxury, great service, and ease of travel, we quickly booked the facility again.

      Last year, we sold out of the Product Showcase booths for the Nashville conference just a few days after offering them to the general membership, so if you are contemplating getting a spot in 2017 be on the lookout for the announcement in May and act quickly. One way to increase your ability to get exhibitor space is to become a corporate sponsor. For more information on Corporate Sponsorship offerings and benefits, contact Jim Babbitt at jbabbitt@dpha.net.

      I am also pleased to announce we will be offering a sales seminar at a greatly reduced rate for your staff members who have never attended one of our previous conferences in 2017. As the economy and our industry's business continue to grow, so does the need for trained and passionate sales people. The program for these attendees will include sessions geared toward increasing your bottom line, as well as grooming them to be our future industry leaders. More details about this exciting new program will be forthcoming shortly.

      Speaking of our conference, the 2016 event at the Gaylord Opryland in Nashville, Tennessee was spectacular. Indeed, the location was beyond beautiful, the food and drink gourmet-worthy and the speakers were informative, but more than that was the energy level of our members. Everyone was completely engaged; it was networking and fellowship at its best and of course, the Halloween Party did not disappoint. The level of participation was amazing and the costumes were certainly memorable. We are definitely a professional and fun group.

      I recently read in the February 2017 issue of Costco Connection an article by Paul and Sarah Edwards about creating new opportunities for your small business. Their big tip was to constantly network by belonging to a trade association within your industry. Where better to do this than the Decorative Plumbing and Hardware Association? It was further suggested that participating and making yourself an asset within the association increased your opportunities. So get involved. As the cliche goes, "You only get out of something what you put into it." Your opinions and ideas are highly valued and add to our success; this is your association so help make it even better by joining a committee. Our committees include Marketing, Awards, Programs & Showcase and Education. If you are interested, please let Jim Babbitt know and he can start including you in any correspondences.

      One of my goals this year is to increase communication about our association to the DPH community. Marketing has been my mantra and word of mouth is the best advertising. When you see a great movie or eat at a good restaurant, you let your friends know. I would ask you to do the same about our association. When talking to a manufacturer, representative, or dealer that is not involved, let them know you are a member and the many benefits you get from participating with our group.

      It cannot be said enough that our association is exceptional because of its members. We hope you continue to see the benefit of belonging to an industry and association that we all love and are proud be a part of.

      Hope to see you in Arizona,
      Cyn

      Cynthia R. Carter
      2015-2017 DPHA President
      214-864-5766
      cynthia@nextgenerationmarketing.biz

      www.dpha.net


      Posted 02/10/2017




      A Valentine's Love Story

      In honor of the February 14 holiday, Connections wants to re-share the real story of Valentine's Day. It dates back to the third century when Roman Emperor Claudius II ordered all Romans to worship 12 gods. Refusing to do so was punishable by death. You can certainly imagine that Christians did not take too kindly to Claudius' edict. One who refused was named Valentinus, who was subsequently arrested and jailed. Awaiting his ultimate fate, his jailer recognized that Valentinus was an educated man and asked him if he would tutor his blind daughter, Julia.

      Valentinus was a good teacher and Julia was a receptive student. After learning math, Roman history, biology and religion, Julia started to see the world through Valentinus' eyes. Then a miracle occurred. When Valentinus and Julia were praying together, there was a sudden brilliant flash of light in the prison cell. Eureka! Julia suddenly could see.

      On the eve of his execution, Valentinus sent a note to Julia that he signed, "Your Valentine." He was executed on February 14, 270 AD. However, from that day on, messages of devotion, love and affection are sent around the world.

      Now that you know the true story of Valentine's Day, don't you wonder where those heart shaped candies with corny phrases came from?

      www.dpha.net


      Posted 02/10/2017




      Dealers' Choice Award Voting Now Open and Running Through March 15

      DPHA manufacturers are market and design leaders. Their offerings represent best-in-class products that DPHA believes are deserving of recognition. That's why the DPHA Awards Committee has added a new Dealer's Choice Award. This new award provides another opportunity for manufacturers to promote their products as award-worthy in front of the staffs of every DPHA dealer.

      Every product submitted that was submitted last year for the 2016 Product of the Year is now eligible to win the Dealer's Choice Award. Voting opened on Wednesday, February 1, and will run though March 15. All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person (unless you live in Chicago - just kidding!). And in case you don't know your login information to the members-only side of the website, contact Jim Babbitt at 224-999-0434 (if you get his voice mail, please leave a message), or via email at jbabbitt@dpha.net. The winner will be announced during the opening session of the 2017 Conference.

      If you would like to refresh your memory on the various products that were nominated last year and eligible to win, just click here to download a copy of the 2016 Product of the Year Guide. Participating in the Dealers Choice Product of the Year Award voting is easy and takes just a few minutes of your time. Just look for the voting menu tab (top menu item on the left) on the members-only side of the web site for more details. The previous award winners were chosen by an industry-wide independent panel of judges, but this time, you have a chance to help determine the winner yourself. So don't just sit there - vote!

      The Recognition Program is dynamic. It will continue to evolve with the long term goal of DPHA eventually offering a showroom certification program for the industry. Don't be bashful. Many of your peers, other showroom professionals, have signed up to be part of this program. Why are you still waiting?

      www.dpha.net


      Posted 02/03/2017




      Did You Know?

      Did you know that DPHA created a library of educational videos developed by DPHA manufacturers? The videos range from how to install different products that manufacturers make to product and company stories. There are more than 500 videos available to you and your team for training and education, and watching these videos can help make you smarter and better informed. The DPHA Video Library can be found on the members' only side of www.dpha.net by following the path "Member Benefits > Educational Videos".

      www.dpha.net


      Posted 02/03/2017




      Isn't It Time for Your Sales Team to be Recognized as Professionals?

      Lack of recognition is the number one reason top sales professionals and top performers change jobs. Nearly 70% of top performers do not believe that their contributions to a showroom are appreciated. Do you believe your sales professionals receive the recognition they deserve for their product knowledge and the ability to use it to exceed customer expectations? Do you know? Are they likely to look for greener pastures? DPHA offers the only industry program that can help you recognize, retain and attract best-in-class talent. It's the DPHA Recognition Program.

      The program's goals are to:

  • Provide an easily accessible and cost-effective program that showrooms can use to recognize the expertise of their staffs.
  • Demonstrate to showroom staff that they are involved in a professional industry that celebrates knowledge and sales skills.
  • Encourage ongoing professional development to help improve the quality of service that DPHA member showrooms provide to their clients and customers.

      The Recognition Program is currently only available to DPHA members, and is housed on the members-only section of the DPHA web site (www.dpha.net). The Recognition Program includes a series of exams based on a showroom professional's understanding of different products and their ability to explain the technical, functional and aesthetic differences of products sold in showrooms and those that can be found elsewhere. The test questions have been developed from content found in the DPHA Education Program manuals. Currently, the following 22 different tests are included in the Recognition Program:

      Bathroom & Kitchen Category:

  • Accessories
  • Bathroom Furniture
  • Bathroom Lighting
  • Baths
  • Drains
  • Faucets
  • Introduction to Shower Systems
  • Kitchen Faucets
  • Sinks
  • Steam Systems
  • Supplies and Waste Assemblies
  • Toilets and Bidets

      Hardware Category:

  • Adorning the Door
  • Cabinet Hardware
  • Hinges
  • Locks and Latches
  • Multipoint Locks
  • Protecting the Door

      General Knowledge Category:

  • Care and Maintenance
  • Finishes
  • Greening the Bath
  • Universal Design

      The cost to participate in the DPHA Recognition Program is $60 per person per year. To sign up, visit the members-only side of the web site at www.dpha.net or contact Jim Babbitt at jbabbitt@dpha.net. In order to pass a test, showroom professionals need to answer all of the questions correctly. Those who successfully pass all the Recognition Program tests in a category will be emailed a certificate that they can print and display at their work areas in their showrooms.

      The Recognition Program is dynamic. It will continue to evolve with the long term goal of DPHA eventually offering a showroom certification program for the industry. Don't be bashful. Many of your peers, other showroom professionals, have signed up to be part of this program. Why are you still waiting?

      www.dpha.net


      Posted 02/03/2017




      Dealers Choice Award Voting Begins February 1

      As we told you all last summer during the Product of the Year award nominations, the Awards Committee added a new Dealer's Choice Award that provides another opportunity for manufacturers to promote their products as award-worthy in front of the staffs of every DPHA dealer.

      Every product submitted for the 2016 Product of the Year is eligible to win the Dealer's Choice Award.  Voting will take place from February 1 to March 15.  All dealer showroom staff members who have a DPHA login will be eligible to vote. One vote per person (unless you live in Chicago - just kidding!). And in case you don't know your login information to the members-only side of the website, contact Jim Babbitt at 224-999-0434, or via email at jbabbitt@dpha.net. The winner will be announced during the opening session of the 2017 Conference.

      Participating in the Dealers Choice Product of the Year Award voting is easy. Look for the voting tab on the members-only side of the web site on Wednesday, February 1. And if you would like to get a head start on looking at the eligible products, just click here to download a copy of the 2016 Product of the Year Guide.

      www.dpha.net


      Posted 01/27/2017




      Thank You, DPHA Leaders!

      The DPHA Board of Directors met Tuesday, January 24th, in Dallas, TX. The goal of the Board meeting was to finalize action plans for committee activities in 2017. Among the goals for the year are:

  • Updating education program manuals to help assure they reflect current industry practices and customer experience expectations.
  • Improving the Recognition Program to reward and recognize showroom sales professionals for their product knowledge and sales skills.
  • Leverage the success of the 2016 Annual Conference and Product Showcase to continue providing compelling content that improves DPHA member businesses and provides the industry's most effective venue to showcase new products.
  • More effectively communicate that DPHA provides a tremendous return on members' dues investments.
  • Provide multiple opportunities to recognize outstanding individuals, companies and products.
  • Deliver compelling content weekly that offers business practice guidance, sales training and industry updates that allow DPHA members to keep their fingers on the pulse of their industry.

      DPHA again wants to recognize and thank those who dedicate their time and expertise to better the association and industry by serving on the 2017 DPHA Board of Directors:

      Officers:

  • President: Cynthia Carter (Next Generation Marketing, and pictured)
  • President-Elect: Gary Erickson (Renaissance Design Studio)
  • Immediate Past President: Kate Brady (General Plumbing Supply)
  • Secretary: Ryan Paul (ThermaSol)
  • Treasurer: Cary Hergenrother (LIXIL Brands)

      At-Large Executive Committee Members (subsequently elected by the 2017 Board of Directors):

  • Richard Campbell (Belmont Hardware)
  • Traci D'Antoni (D'Antoni Sales Group)
  • Eric Phelps (Victoria + Albert Baths)

      Directors:

  • Stan Artman (Native Trails)
  • Erin Bittner (Pierce Hardware)
  • Oliver Bleich (Keuco)
  • Tony Carter (Carter Hardware)
  • David Crossley (Baci by Remcraft/Colonial Bronze)
  • Robert Foster (Foster Companies)
  • Phil Hotarek (Lutz Kitchen & Bath)
  • Sarah Jenkinson (Barber Wilson/Sterlingham)
  • Antonio Musso (ITALBRASS Group)
  • Michael Pechar (Mountain Plumbing Products)
  • John Smithman (The Plumbing Place)
  • Debby Stehr (Stehr Enterprises)
  • Steve Weinberg (California Faucets)

      Thanks again to all of you for your continued service in leading the association in 2017!

      www.dpha.net


      Posted 01/27/2017




      The January 2017 Showroom Spotlight is on Walter Bunda of Astro Design Centre (written by an Education Committee Member)

      Walter Bunda, of Astro Design Centre in Ottawa Canada, got his start in this industry in a most unusual way. Walter had been traveling around the world for two years straight out of college after earning a degree in interior design, but needed to find employment when he returned home. He contacted an old school mate who mentioned to him there was a job opening for a design and sales position at a design center that was making a mark in the city and suggested he apply for the position. Walter followed his friend's recommendation, and he has been at the same job now for more than three years.

      When Walter started at Astro Design Centre, he was surprised by the number of manufacturers and brands from which to choose. He would say, "How many brands of faucets do we need to have? Now I understand each manufacturer brings something unique and different to the table whether it would be finishes, styles, or technology."

      And learning about all these products was no easy feat. "I think the most challenging aspect of this industry is keeping up on product knowledge. With all the information on the internet these days, your clients often may know more about the products they are inquiring about than yourself. You need to be on the ball and always willing to learn more," Walter says.

      When Walter began his learning, he did most of it online. He has not participated yet in the DPHA Recognition Program, but he has set that as a goal for 2017.

      Because of Walter's design background, he really has a passion for selling lighting. "We no longer see people's homes with only just recessed and florescent bar lighting. They want accent lighting, decorative lighting and they want it to make a statement," he said.

      When not working, Walter likes to travel. Skiing and diving are his biggest passions, and he was lucky enough to spend two weeks last winter diving in Belize and living on the beach.

      Locally, his activities vary with the seasons. During the winter, it's snowshoeing and skiing, and in the summer you will find him hiking, on a beach or participating in water sports. In his downtime, Walter enjoys reading, photography and spending time with friends. His bucket list includes one day attempting to climb Mount Kilimanjaro. And let's not forget his wish to one day sit on the VIP terrace of the Monaco Grand Prix.

      All this energy takes food of which Italian, Asian (especially Thai) and Indian food (lamb kofta with mint yogurt and flat-breads) are among his favorites.

      Trying to get everything accomplished he wants to can sometimes be a challenge because Walter admits he's not a morning person. How does he do it? "With large amounts of coffee and tea each day", he replied.

      www.dpha.net


      Posted 01/27/2017




      In Case You Missed It a Few Weeks Ago - DPHA Heads Back to the Sheraton Grand at Wild Horse Pass for the 2017 Annual Conference & Product Showcase

      In case you missed the announcement in the January 6th issue of Connections, and now that the holidays are over and hopefully everyone is caught up on their emails and other work that may have accumulated during that time, we thought this piece of news warranted repeating. The 2017 Annual DPHA Conference returns to the beautiful Sheraton Grand at Wild Horse Pass in Chandler, AZ October 11-14, 2017 (20 minutes from the Phoenix Airport). DPHA members that participated in the 2013 conference will recall that the resort is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains and roaming wild horses remain untouched. The first-class amenities include two 18-hole golf courses, the 17,500 square foot Aji spa, complimentary guest room wireless Internet access, 7 restaurants (including the only five-star restaurant in Phoenix) and 4 bars.

      It's a first-class resort in every way except the room price. DPHA members will enjoy a $179 per night (plus tax) rate during the DPHA Conference.

      Additional details will be forthcoming in the next several weeks, but if you have any questions in the meantime, please feel free to email jbabbitt@dpha.net with any questions.

      www.dpha.net


      Posted 01/20/2017




      The Benefits of Committee Service

      There was a lot of enthusiasm at the DPHA Annual Conference in Nashville, TN last October and none more so than at DPHA committee meetings. Committees are "where the rubber meets the road" and value is created. DPHA committee service is a stepping stone to becoming an industry leader because serving on a DPHA committee offers skills, training and experiences needed to grow personally and professionally.

      Do you want to make a difference? Do you want to give back? Do you want to lead? Consider joining a DPHA committee. Here are few of the returns on investment that you will receive from contributing your time to DPHA committee service.

  • An opportunity for meaningful involvement in the premier association serving the decorative plumbing and hardware industry.
  • The ability to help direct DPHA activities and programs.
  • Leadership skills that enable you to advance your career and demonstrate to owners, corporate executives and others that you possess the qualifications and experience to accept increased levels of responsibility.
  • Delegation skills that enhance staff productivity and improve performance.
  • Public speaking and presentation skills that are easily transferable for new account presentations.
  • Budgeting skills that save time and money.
  • Strategic planning capabilities.
  • Performance monitoring skills that enable you to better direct staff and oversee day-to-day responsibilities.
  • Media relations skills.
  • Entrepreneurial skills that position individuals to accept leadership positions.
  • Access to an unprecedented source of decorative plumbing and hardware industry and business information.
  • Life-long friendships!

      DPHA is looking for a few committed volunteers who can help guide the association and give back to their industry while enhancing their individual skill sets and network. If you would like to volunteer for the Awards, Education, Marketing or Program & Showcase Committees, send an email to jbabbitt@dpha.net.

      www.dpha.net


      Posted 01/20/2017




      A Friendly Reminder - 2017 Annual Dues are Due

      If you have not paid your 2017 DPHA dues, what are you waiting for? Our annual dues remain the same as they were in 2016, and are only $715 per year. This is an incredible value given the benefits that the association offers its members. Second notices will be issued in the next few weeks to those who may have missed the opportunity to pay on time. If you are unsure as whether or not your 2017 dues have been taken care of, please don't hesitate to contact Jim Babbitt at 224-999-0434 or via email at jbabbitt@dpha.net.

      www.dpha.net


      Posted 01/20/2017




      It's a New Year, Which Means It's Time to Re-Register for the 2017 Recognition Testing Program

      It is the beginning of a new year, which also means that it's time for participants in the Recognition Program to re-register for the testing program. There will be several revised exams by the end of March, and those tests will need to be completed before someone receives their completion certificates for each of the three subject categories - Bathroom & Kitchen, Hardware and General Knowledge. There is also a new twist this year - when a participant successfully completes every test in all three categories, a desk plate with their names and the year of successful completion will be sent to them.

      The goals of the DPHA Recognition Program are to:

  • Provide an easily accessible and cost-effective program that showrooms can use to recognize the expertise of their staffs.
  • Demonstrate to showroom staff that they are involved in a professional industry that celebrates knowledge and sales skills.
  • Encourage ongoing professional development to help improve the quality of service that DPHA member showrooms provide to their clients and customers.

      The Recognition Program is currently only available to DPHA members and is housed on the members-only section of the DPHA website, www.dpha.net. The Recognition Program includes a series of exams based on a showroom professional's understanding of different products and ability to explain the technical, functional and aesthetic differences of products sold in showrooms and those that can be found elsewhere. The test questions have been developed from content found in the DPHA Education Program manuals. Currently, there are 22 different tests included in the Recognition Program as follows:

      Bathroom and Kitchen Category:
  • Accessories
  • Bathroom Furniture
  • Bathroom Lighting
  • Baths
  • Drains
  • Faucets
  • Kitchen Faucets
  • Showers
  • Sinks
  • Steam Systems
  • Supplies and Waste Assemblies
  • Toilets and Bidets

      Hardware Category:
  • Adorning the Door
  • Cabinet Hardware
  • Hinges
  • Locks and Latch Sets
  • Multipoint Locks
  • Protecting the Door

      General Knowledge Category:
  • Care and Maintenance
  • Finishes
  • Greening the Bath
  • Universal Design

      The cost to participate in the DPHA Recognition Program is $60 per person per year. Sign up at www.dpha.net. In order to pass a test, showroom professionals need to answer all of the questions correctly. Those who successfully pass the Recognition Program tests will be emailed a certificate that they can print and display at their work areas in their showrooms and scan and place on the company website.

      And for those who think they probably don't need any "refreshing", try taking our sample Recognition Program by clicking here. This sample test contains one question from 21 of our 22 Recognition Program tests, and we can tell you that no one has come close to getting all 21 questions right on their first attempt. If you take the test, you will get your results almost immediately (if you enter your email address correctly, that is), and only you and I know will the results (and I promise I won't tell on any one). Go ahead and try - the results might surprise you, and don't worry, you can verify all the answers by rereading the 22 different Education Manuals.

      www.dpha.net


      Posted 01/13/2017




      The Best Bang for Your Buck?

      Become a 2017 DPHA Corporate Sponsor. Since we just welcomed in the start to a new year, DPHA wants to remind our members of the menu of sponsorship opportunities available to showrooms, manufacturers and representatives. Each level of sponsorship provides different marketing benefits. However, the most significant benefit that you receive when electing to serve as a DPHA corporate sponsor is the statement you make to the industry. Your sponsorship tells the industry that you believe in DPHA's mission and programs. You are not only talking the talk, you are walking the walk to enhance professionalism and improve quality in the decorative plumbing and hardware industry.

      PLATINUM ($11,000)

  • Recognition as a corporate sponsor in each Newsleak
  • Recognition as a corporate sponsor on the Web Page
  • Recognition as a corporate sponsor in each Connections
  • A corporate/product profile in Newsleak
  • Marquis signage at DPHA events
  • Recognition in each updated and new installment of the DPHA Education Program
  • First opportunity to reserve display space at the Product Showcase
  • Two complimentary conference registrations
  • Four ads in Connections
  • Corporate profile in Newsleak

      GOLD ($6,500)

  • Recognition as a corporate sponsor in each Newsleak
  • Recognition as a corporate sponsor on the Web Page
  • Recognition as a corporate sponsor in each Connections
  • Marquis signage at DPHA events
  • Recognition in each updated and new installment of the DPHA Education Program
  • Second opportunity to reserve display space at the Product Showcase
  • One complimentary conference registration
  • Two ads in Connections

      SILVER ($3,750)

  • Recognition as a corporate sponsor in each Newsleak
  • Recognition as a corporate sponsor on the Web Page
  • Recognition as a corporate sponsor in each Connections
  • Marquis signage at DPHA events
  • Third opportunity to reserve display space at the Product Showcase

      BRONZE ($1,750)

  • Recognition as a corporate sponsor in each Newsleak
  • Recognition as a corporate sponsor on the Web Page
  • Recognition as a corporate sponsor in each Connections
  • Fourth opportunity to reserve display space at the Product Showcase

      Members that are interested in keeping their name and web sites in front of the most influential members of the DPH industry continuously and want to take advantage of DPHA sponsorship opportunities should contact Jim Babbitt at jbabbitt@dpha.net or call him at 224-999-0434. You can also download the 2017 Sponsorship Opportunities Form simply by clicking here.

      www.dpha.net


      Posted 01/13/2017




      DPHA Heads Back to the Sheraton Grand at Wild Horse Pass for the 2017 Annual Conference & Product Showcase

      The 2017 Annual DPHA Conference returns to the beautiful Sheraton Grand at Wild Horse Pass in Chandler, AZ October 11-14, 2017 (20 minutes from the Phoenix Airport). DPHA members that participated in the 2013 conference will recall that the resort is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains and roaming wild horses remain untouched. The first-class amenities include two 18-hole golf courses, the 17,500 square foot Aji spa, complimentary guest room wireless Internet access, 7 restaurants (including the only five-star restaurant in Phoenix) and 4 bars.

      It's a first-class resort in every way except the room price. DPHA members will enjoy a $179 per night (plus tax) rate during the DPHA Conference.

      Additional details will be forthcoming in the next several weeks, but if you have any questions in the meantime, please feel free to email jbabbitt@dpha.net with any questions.

      www.dpha.net


      Posted 01/06/2017




      Why We Deserve Your Support in 2017

      DPHA dues notices will be issued during the first week in January. We are confident that we will continue to deliver the return on your dues investment that DPHA members expect and deserve. Here are just some of the things you can look forward to from your DPHA membership in 2017:

  • The industry's best conference where you not only obtain guidance on how to make your business better, more profitable and rewarding, but also network with the best minds in the industry.

  • The industry's only program that offers formal recognition for decorative plumbing and hardware professionals while boosting staff morale, helping team building and providing defined careers paths for your sales teams.

  • Sales guidance, industry developments and new product announcements weekly in the industry's best weekly eletter, Connections.

  • Updates to existing education program manuals that you can use to train new team members and refresh the skills of existing ones.

  • New/revised education training manuals to help expand your team's skill and provide opportunities to increase merchandise categories.

  • A Product Showcase which is the only venue to reach the leading DPH decision-makers in North America while seeing the latest products offered by trend-setting and market-leading manufacturers.

  • The best network of decorative plumbing and hardware minds in the world.

  • A series of regional meetings that bring networking and practical education to the local level, allowing your team to bond to their industry and learn from peers.

      We are confident you will agree that retaining your membership in DPHA provides a return that you will be hard pressed to achieve elsewhere.

      www.dpha.net


      Posted 01/06/2017




      Going to KBIS 2017? Make Sure Your Tour Includes DPHA Manufacturers

      If you are going to KBIS next week (January 10-12, 2017) at the Orange County Convention Center in Orlando, FL, please make sure that your tour of the exhibit concourse includes the following DPHA members:
  • AMBA Products - S6068
  • American Standard - W1547
  • Aptations - W1044
  • Artisan Manufacturing Corp. - W1287
  • Berenson Corp. - W1481
  • Brizo - W1928
  • Delta Faucet Co. - W2129
  • DXV by American Standard - W1547
  • Elkay - W355
  • Everpure - W1683
  • Fairmont Designs - W929
  • Franke Kitchen Systems - W2185
  • Grohe - W1547
  • Hardware Resources - W1157
  • Infinity Drain - S4434
  • Kallista - W2000
  • KWC - W2185
  • Lenova - W143
  • LIXIL Water Technology - W1547
  • Native Trails - S4608
  • OMNIA Industries - S5218
  • QuickDrain USA - S6030
  • Richelieu Hardware - S5220
  • Robern - W2000
  • ROHL LLC - W1149
  • Ronbow Corporation - W371
  • The Galley - S4644
  • Top Knobs - W1157
  • TOTO USA - W1329
  • Valley Acrylic - S6007
  • ZEN Design by Solua - S4567

      www.dpha.net


      Posted 01/06/2017




      The Reasons Why Associated Sales Was Named 2016 Representative Agency of the Year

      The DPHA Representative Agency of the Year Award recognizes firms for their:

  • Training programs
  • Customer service
  • Involvement and support of the industry
  • Professionalism
  • Demonstrated ability to create value for lines and showrooms

      In each of the above criteria, Associated Sales has excelled. The agency's staff spends countless hours training designers and builders about the products they represent, which in turn enables those designers and builders to be well versed when they come to DPHA member showrooms. Associated Sales takes care of the little details - helping to assure displays are current and installed properly, and conducting product knowledge sessions after these new displays are in place. They also tailor their training so that it can be customized for an individual or for a group.

      Associated Sales also has both inside and outside personnel to better service their showroom partners. Obtaining information for RGAs, products, technical requirements, quotes and order tracking is only a phone call away to Associated Sales, and this most certainly helps in saving showrooms both time and hassles. The agency is extremely active in the industry. It participates with ASID, NKBA AIA, and NARI, while helping to train remodelers which results in additional support for showrooms. Associated Sales also conducts CEU events with dealers and are actively involved on the Board level with industry organizations. Few requests are out of bounds, in fact, Associated Sales once drove a sink from California to Arizona to help a showroom out.

      Testimony to the quality of service provided to both manufacturers and showroom can be seen by the longevity of Associated's customer relationships. The agency has represented four of its major lines for more than 20 years and has repeatedly helped their clients improve their marketing efforts and outreach. The staff of 10 professionals are passionate about what they do every day and they take great pride in their ability to exceed both manufacturer and showroom expectations. DPHA is honored to have Associated Sales named as its 2016 Representative Agency of the Year.

      www.dpha.net


      Posted 12/30/2016




      A Long Overdue Thank You to Our Education Committee Connections' Authors!

      We know from the numerous feedback our readers have given us that mos